AutoNation Dodge Ram Colorado Springs

I have 6 free oil changes that I got when I purchased my car. I was told to call couple hours before I come in so they can order my filter cause it's not a dodge. So I've called in like asked. They have car. I was told to call couple hours before I come in so they can order my filter cause it's not a dodge. So I've called in like asked. They have either not ordered the flyer by time I get there and want me to wait 2 hours for it to get there or this last time I called in and got hung up on twice so I brought my own filter. Then I show up and there's a3 hour wait. Said I'll come back tomorrow can you order my filter. They refused to order it. I shouldn't have to supply my own filter for a FREE oil change. There was no offer of reimbursement for me having to bring my own filter. I will not take my car there after my free oil changes run out. It's been a nightmare every time I've taken my car in. More

I took my truck in for an oil change and ended up spending over a grand on all the extras like filters etc which isn’t really the purpose of this…while my truck was being serviced they cracked my fro spending over a grand on all the extras like filters etc which isn’t really the purpose of this…while my truck was being serviced they cracked my front windshield and tried to say that they didn’t. The worst part was they negated to take pics when I dropped it off and tried to back out of fixing it. The service manager pointed out other dings and tried saying the damage was already there. It took going over her head to get it fixed. Was not impressed. They ultimately took care of it, but not without a great deal of heartache. More

Shout out to Tim in the maintenance team! I have a maintenance package I purchased with my vehicle, and whenever I bring my vehicle to get an oil change, they have to reach out to a third par I have a maintenance package I purchased with my vehicle, and whenever I bring my vehicle to get an oil change, they have to reach out to a third party company. My dad brought my car on Saturday to get serviced, but unbeknownst to me, the other company is not open on Saturdays. Tim tried to explain this to my dad, and help him figure out how they could resolve it. My dad speaks broken English, and Tim made him feel understood and cared for. He was very professional and helped my dad bring the costs down a bit since we had to pay out of pocket. My dad felt like Tim cared and made him feel like a valued customer. Thank you for the awesome customer service!!! More

The service POC was fantastic and extremely helpful. Did not give you five stars, as I felt the the price for the service and parts where a bit too high. Other than that, thank you for the great work. Did not give you five stars, as I felt the the price for the service and parts where a bit too high. Other than that, thank you for the great work. More

Tim and the entire service team were very helpful and concerned about the issue with my truck, and got it in right away even though I didn't have an appointment. concerned about the issue with my truck, and got it in right away even though I didn't have an appointment. More

Dealership took advantage of a dying man and his family- Period. The epitome of what a bad car dealership is! It’s been a horrible experience. We purchased the truck to be used solely to tow our trave Period. The epitome of what a bad car dealership is! It’s been a horrible experience. We purchased the truck to be used solely to tow our travel trailer for family vacations to create cherished memories for my child and wife before I pass away. I now know what “life is too short, enjoy it” really means… I was going to buy another Toyota (and traded in my pristine 4Runner) but they were too expensive at the time and I only stopped by this dealership on a whim to see what they had. They showed me this 19’ Ram 1500 with low miles and I had asked the sales team a slew of questions: It’s service history, any problems, ownership history, any modifications etc… This dealership happily misrepresented the condition of the truck after I asked explicit, poignant questions related to its condition - and they lied straight to our face(s). The dealership was extremely pleased to take our $$ (and the 4Runner trade in) and leave us with a unreliable, expensive -to - repair vehicle! It’s been towed in for repair more than it’s been driven which is astronomical considering they swore up and down this truck was in tip-top shape. Once I uncovered their B.S ( two days later), I spoke to the used car sales manager and he provided the pre-inspection paperwork for the truck after it was bought at action and before it was put on the lot for sale. It had numerous “after market” components removed but they didn’t bother removing the junk/broken (we found that out real soon) aftermarket suspension (front and back) or tell us about the rusty, mid muffler-delete, hacked-up exhaust nor did they disclose to us that the truck previously had a bunch of “aftermarket” garbage UNTIL we immediately started having issues with it! Every time I’ve asked to speak with the GM, it’s impossible. The staff successfully run ‘interference’, preventing customers speaking DIRECTLY to the GM. In my opinion, that’s pretty cowardly- The GM seemingly not wishing to interact with customers with VALID complaints. I’ve asked TWICE for them to either buy back the truck or reestablish the truck full warranty because we cannot afford the obnoxious repairs for a 2019 that only has 53,000 miles! After having the truck for approx 10 months, it’s been a nightmare. Like I said above; on day TWO, the issues started. We spent thousands of dollars (which we really don’t have) and have had MULTIPLE breakdowns requiring several tows, and the truck is STILL useless: Parasitic draws killing the battery, the dash stays lit until the battery dies (won’t take a jump either) a plethora of electrical issues, the above mentioned suspension issues and repairs… the list goes on! We’ve asked them to get engineering involved as they cannot fix the electrical problems but they make excuses why they won’t. I doubt their technicians are actually ASE certified as the latest repair fixed NOTHING and they somehow caused damage to the drivers rear bumper that they are blaming on the tow truck driver! I told them the truck didn’t arrived with a bent/damaged bumper corner but they again kept giving me excuses. They also have a problem keeping staff. The service manager, the service advisors .. it’s a revolving doors, they cannot retain employees. The “new” service director spoke to me this past week promising to “help” and I emailed a long description of the never ending problems WITH VIDEO AND PICTURES and haven’t received and response. Again, they will happily take your $$ with pleasure but will screw you over on the backend when your vehicle immediately starts having issues! This has been a nightmare experience for my family. Between my medical bills, other bills etc, we cannot afford the constant upkeep on this unreliable piece of garbage truck. We were taken advantage of right from the start. A horror story from a stereotypical bad car dealership. More

Didn’t have to wait long before they got my truck in and the service was prompt. the service was prompt. More

You buy a new truck, its missing items and service department ignores you. Pass and go somewhere else. Very unorganized. department ignores you. Pass and go somewhere else. Very unorganized. More

They fixed my car and their communication throughout the entire process was great. Will go back again entire process was great. Will go back again More

Glad They were able to get me back on the road. It took a few days but I did not have an appointment. I had to have my vehicle towed there, Shawn was helpful! It took a few days but I did not have an appointment. I had to have my vehicle towed there, Shawn was helpful! More