AutoNation Dodge Ram Colorado Springs

Best car buying experience ever. Very professional and dedicated team! Everyone in sales and finance made the process as smooth and enjoyable as possible. Will be recommending to any Very professional and dedicated team! Everyone in sales and finance made the process as smooth and enjoyable as possible. Will be recommending to any and all friends looking to purchase a vehicle. More

Wow - this place is outrageous. After going to this dealership 3 TIMES for not starting you think they would have gotten to the root of the problem. Well turns out that after the w After going to this dealership 3 TIMES for not starting you think they would have gotten to the root of the problem. Well turns out that after the warranty problems being fixed (exhaust leak, shifter locked, new battery, and leaking manifolds) this truck would be a champ. Well turns out I had to take it back 2 days after getting it back for manifold problems. At first I called and spoke to Lisa the service manager. She was very helpful and great to work with at first. Then when I get my truck back and a couple days later I’m told it was a loose bolt from the starter. Now after having my truck there 3 separate times for it not starting you’d think this would have been caught early on and not impeded my day shortly after picking my truck up two days prior. Well I try to speak with Lisa and left her voice mails to talk about how this problem was 1 never corrected or 2 could this could have been a mere mistake with the tech when replacing my manifolds or when I paid to have my batter replaced ($440 dollars later). I felt $220 for a loose screw adjustment and three times prior was a little uncalled for. Had she called me back and spoken to me like a supervisor should, there could have been an understanding but I’m left with no response. The advisor couldn’t tell me anything else either. I use to like this dealership but after this I will be taking my business somewhere else. The standards are just not up to par with what I call customer satisfaction. More

Took vehicle in for service. Wanted to fix driver's side axle, and check brakes. Said brakes were fine but have an oil leak from oil pan gasket. Fixed the axle and oil pan leak. Wanted to fix driver's side axle, and check brakes. Said brakes were fine but have an oil leak from oil pan gasket. Fixed the axle and oil pan leak. A couple of days later, we had rain and brakes were grinding. Will take it back later after getting some more money for this fix. Service was quick, but still costed a bunch of money. More

We were distressed that the vehicle did not include two keys or an owners manual...this was undisclosed until we were ready to drive away... keys or an owners manual...this was undisclosed until we were ready to drive away... More

The Dealer was better when we didn’t have to make appointment for oil change, now is inconvenience for a lot of people and we need to find another place for an oil change. Calling to make an appointm appointment for oil change, now is inconvenience for a lot of people and we need to find another place for an oil change. Calling to make an appointment is a pain in the neck . More

I have 6 free oil changes that I got when I purchased my car. I was told to call couple hours before I come in so they can order my filter cause it's not a dodge. So I've called in like asked. They have car. I was told to call couple hours before I come in so they can order my filter cause it's not a dodge. So I've called in like asked. They have either not ordered the flyer by time I get there and want me to wait 2 hours for it to get there or this last time I called in and got hung up on twice so I brought my own filter. Then I show up and there's a3 hour wait. Said I'll come back tomorrow can you order my filter. They refused to order it. I shouldn't have to supply my own filter for a FREE oil change. There was no offer of reimbursement for me having to bring my own filter. I will not take my car there after my free oil changes run out. It's been a nightmare every time I've taken my car in. More

The shopping experience went well enough. Unfortunately, my post purchase experience has been pathetic. I was promised that they would get my windscreen replaced. It has been a month with no Unfortunately, my post purchase experience has been pathetic. I was promised that they would get my windscreen replaced. It has been a month with no progress. They promised to repair some body damage on the car. The did repair it but painted the repair a different color than what the car was. So it stands out like a sore thumb. Furthermore, after promising me the car is in good order with no problems, I realized on the second day of ownership that the car had an enormous oil leak! And now, since I have explained this to the dealership they refuse to answer my questions and requests. I would steer clear of this dealership More

I took my truck in for an oil change and ended up spending over a grand on all the extras like filters etc which isn’t really the purpose of this…while my truck was being serviced they cracked my fro spending over a grand on all the extras like filters etc which isn’t really the purpose of this…while my truck was being serviced they cracked my front windshield and tried to say that they didn’t. The worst part was they negated to take pics when I dropped it off and tried to back out of fixing it. The service manager pointed out other dings and tried saying the damage was already there. It took going over her head to get it fixed. Was not impressed. They ultimately took care of it, but not without a great deal of heartache. More

Shout out to Tim in the maintenance team! I have a maintenance package I purchased with my vehicle, and whenever I bring my vehicle to get an oil change, they have to reach out to a third par I have a maintenance package I purchased with my vehicle, and whenever I bring my vehicle to get an oil change, they have to reach out to a third party company. My dad brought my car on Saturday to get serviced, but unbeknownst to me, the other company is not open on Saturdays. Tim tried to explain this to my dad, and help him figure out how they could resolve it. My dad speaks broken English, and Tim made him feel understood and cared for. He was very professional and helped my dad bring the costs down a bit since we had to pay out of pocket. My dad felt like Tim cared and made him feel like a valued customer. Thank you for the awesome customer service!!! More