AutoNation Dodge Ram Colorado Springs

Dropped truck off night before, in time to. have it in garage. Had appointment for 0715 next morning. Called next evening at 5 to find out status since I hadn't heard anything all day. Found have it in garage. Had appointment for 0715 next morning. Called next evening at 5 to find out status since I hadn't heard anything all day. Found out, service writer decided not to write up my truck for service that day since I was not waiting. Called next day at 1645 to find out truck needed software upgrade and asked if it was completed. They said no, I asked why they hadn't called for approval and they said they had not gotten around to it yet, and all techs were already gone for day. I went at 0845, two days after my appointment and waited an hour for my service tech and my truck. Asked if they rotated the tires, (which was written on the drop off envelope (with a coupon inside)) and told, no, they forgot to write that, but they had my coupon for me. So, two days to get truck back and not all items were addressed. No communication from dealership after truck drop off, but three reminders of appointment prior to drop off. CO Springs Dodge went down hill during covid and never recovered. I switched dealerships. AutoNation took over and thought I'd give them a try. Big mistake. Sad More

The service on the service side is very poor, they seem to be unorganized and do not communicate with the customer at all. When I had my truck looked at for a strange sound, I actually had to get a ride to to be unorganized and do not communicate with the customer at all. When I had my truck looked at for a strange sound, I actually had to get a ride to the dealer in order to get an update. They won’t answer the phone or call you back when you leave a message. That’s terrible customer service. Then I got the excuses as to why, “we’re short handed” we can’t get to our messages” etc. I wiould recommend the sales side because they are good people who will bend over backwards to make the customer feel important. The service side needs a lot of work and will more than likely run the good long term customers off over time. More

The service and face to face contact was great. Not being able to talk to a real person over the phone was aggravating. I began to look for other Dodge dealers for my repairs. I would recommend usi Not being able to talk to a real person over the phone was aggravating. I began to look for other Dodge dealers for my repairs. I would recommend using a live person to answer the phones and to direct the customers to the right people. More

This dealerships service has seriously degraded since Auto Nation took over. Recommend finding some place better. I dropped off my vehicle the night before a scheduled appointment. Called them the day of Auto Nation took over. Recommend finding some place better. I dropped off my vehicle the night before a scheduled appointment. Called them the day of the appointment after work and the vehicle hadn't been touched. Got the vehicle back the next day. Dealership covered the cost of the maintenance. Not sure if technicians are dragging their feet or scheduling department is over booking. Recommend finding another dealership for your maintenance needs. More

My truck has been in multiple times and they can't get it fixed. Everytime they promise to dig in deeper if check engine light comes on again. Well check engine light has come on multiple times and they alwa fixed. Everytime they promise to dig in deeper if check engine light comes on again. Well check engine light has come on multiple times and they always do the minimum to get it out the door. More

They pared my family with the correct SUV that didn’t cost an arm and a leg! cost an arm and a leg! More

I really appreciate how diligent the guys were and how they worked together to ensure I got what I wanted, truck and price! they worked together to ensure I got what I wanted, truck and price! More

Service department was very friendly and the work was done very fast. Would recommend to friends. done very fast. Would recommend to friends. More

Service Department has gone downhill and it seems to be getting worse. I went in for an oil change and was third in line. Well my oil change took over two and a half hours to complete and I think it would getting worse. I went in for an oil change and was third in line. Well my oil change took over two and a half hours to complete and I think it would of taken longer if I didn't ask about it. We are more worried about our cell phones and personnel calls than helping the customer. I think I will be going elsewhere for my oil changes. This use to be a great place now I can say it is one of the worst places. More