AutoNation Chrysler Jeep West

I made an appointment to fix an extended warranty item and look at a check engine light. The soonest they could get me in was 5 weeks later. Due to a trip I let them know I needed the Jeep back within 1 1 and look at a check engine light. The soonest they could get me in was 5 weeks later. Due to a trip I let them know I needed the Jeep back within 1 1/2 days. When I checked it in for the repairs for my 8:15 am appointment time, I mentioned the timing requirement again. Nothing was said either time. That day I never heard about the status of my vehicle so I called them at the end of the day. I was told the service tech had not even looked at my car and it could be 1-2 days before that happened. I was also told that it could take 2-4 days after the diagnosis before they got approval from the 3rd party extended warranty company, and then the repairs needed to take place depending on parts availability. Bottom line, it is a minimum of 1 week that you need to leave your car for repairs that used to take 1-2 days. There were no expectations set for the new timeline they operate under and no communications to me about the extended process to get your vehicle repaired. I have another appointment 3 weeks from now to take it in again and start over. Not happy at all. Poor communications and no expectations given. Poor way to run a business. More

We’ve been Jeep customers for 30 years. Specifically, we’ve been this dealership customers the throughout those years. Our recent experience was one we have grown to expect. From Chris i Specifically, we’ve been this dealership customers the throughout those years. Our recent experience was one we have grown to expect. From Chris in Sales to Brandon in finance, we left with our sparkling new Jeep Summit as happy as always. More

They have the best customer service staff! Very helpful and knowledgeable. This is the only dealership I have been to in the past 10 years. They do an amazing job! Very helpful and knowledgeable. This is the only dealership I have been to in the past 10 years. They do an amazing job! More

Everyone is friendly and nice. They always take care of my service needs! I love this place They always take care of my service needs! I love this place More

I went to two other Jeep dealerships on a Mopar warranty issue for struts and was met with unprofessional attitudes and responses. Daniel R. at Jeep West was immediately able to find the warranty and provid issue for struts and was met with unprofessional attitudes and responses. Daniel R. at Jeep West was immediately able to find the warranty and provided me with helpful information and professional service other dealerships did not. He kept me informed of delays that occurred and when the car was finished gave me important information about dealing with Mopar warranty delays for future use. More

The only reason this dealership is getting 5 starts from me is because of people like Paul at Jeep West. He really knows what customer service should be an stands by his word to follow up and follow thru. T me is because of people like Paul at Jeep West. He really knows what customer service should be an stands by his word to follow up and follow thru. Thank you Paul for changing my initial perspective - More

Got my recalls done quickly and efficiently. They listened to my concerns and addressed them appropriately! They listened to my concerns and addressed them appropriately! More

Tyler was an awesome salesman, helpful in every way. The rest of the closing staff was helpful, friendly, and knowledgeable. Our experience was most appreciated, and will send anyone looking for a new v The rest of the closing staff was helpful, friendly, and knowledgeable. Our experience was most appreciated, and will send anyone looking for a new vehicle More

Great, friendly, attentive and willing to work for your needs and wants! Great freaking experience needs and wants! Great freaking experience More

It’s a Gret deler , alweys celan, have people who’s speeking spanish. That’s is graet for My speeking spanish. That’s is graet for My More