AutoNation Chrysler Jeep West

Frankie was very helpful. While it would be nice to see the sales team a little more educated as to the specifics (e.g. mechanical and performance specs etc) of the vehicles While it would be nice to see the sales team a little more educated as to the specifics (e.g. mechanical and performance specs etc) of the vehicles that they sell we found Frankie to be very helpful, and not overly pushy, and despite purchasing one vehicle from another dealer (simply because it they had that specific one and it was priced well) we communicated with Frankie directly and returned to purchase another vehicle from him. While the overall experience at the Genesis dealership was superior, we found the inventory good and the majority of the staff friendly and helpful at AutoNation Jeep West. However, dealing with Shweta has been a completely different story. We came in with pre-approval from our preferred lender at 6.33%. Shweta then lied and told us that would only be valid on a new car and not the used one that we were purchasing, and that we would save money going through other financing as our preferred lender would actually be at least a half point higher, if not more. Frankie also reiterated this, but I am attempting to give him the benefit of the doubt and hoping he was just repeating what he was told and didn't know better. I can only assume there is some process in which she gets paid more for initiating a loan than just processing one, and we have verified with our preferred lender that they were never contacted and this information was false. Shweta was then very pushy about aftermarket warranties and gap coverage. She printed not less than five different versions after we had already told her we weren't interested at this time, and requested the brochures, getting fairly rude with her persistence and questioning our decisions. Again, likely a source of additional income for her, but shouldn't be pursued to the point of customer dissatisfaction. She then gave us a folder with only three pieces of paper in it, never mentioning that it wasn't complete or that other documentation would be emailed or provided any other way until we contacted her about not having the documentation. Now we have had to spend our time dealing with Capital One on multiple phone calls for verifications of information, and Shweta is now requesting more information for them regarding address verification. While this may seem like a small issue it would be time that we didn't have to spend had she just used our preferred lender who already has all of this information and would have been .66% less. We currently have Frankie looking for a vehicle for our daughter, but would only ever even consider using AutoNation Jeep West again if someone else was processing the financing. More

We had an excellent experience with AutoNation Chrysler Jeep West. Ben, the General Manager, and James, our Sales Associate, were both outstanding to work with from start to finish. We were shopping for Jeep West. Ben, the General Manager, and James, our Sales Associate, were both outstanding to work with from start to finish. We were shopping for a very specific 2026 Jeep Grand Wagoneer Limited Reserve, and they made the process straightforward, transparent, and respectful. Ben was responsive, fair, and genuinely helpful in working through the numbers, timing, and details. James was knowledgeable, patient, and made sure we had the information we needed without any pressure. What stood out most was how professionally they handled the entire transaction. We were coordinating around the closing of our home, and they worked with us in good faith and made the experience feel easy and personal. That kind of customer service is rare and very appreciated. We are thrilled with our Grand Wagoneer and would highly recommend Ben, James, and the AutoNation Chrysler Jeep West team. More

Buying was quick,easy and professional. I have purchased several vehicles from them over the years I have purchased several vehicles from them over the years More

I worked with Roberto on this purchase. I have boughten from him before he is knowledgeable friendly and professional I have boughten from him before he is knowledgeable friendly and professional More

Chris Collins at AutoNation Jeep West in Golden went so far out of her way to pull off what I thought was the impossible to do get out of a lease one year early But they were able to make it happen knowin far out of her way to pull off what I thought was the impossible to do get out of a lease one year early But they were able to make it happen knowing how unhappy I was with my current vehicle ended up leaving with a better one and left the headache behind been buying cars here for years this is the reason why and will continue to do so thanks Chris More

Chen always takes care of us, he made sure we got the best deal with the new car. Main reason I only go to Chen. We were only there maybe three hours best deal with the new car. Main reason I only go to Chen. We were only there maybe three hours More

I had an absolutely fantastic experience with Daniel Rubio at AN CWJ. Dealing with car trouble is stressful, especially when you aren't a mechanic, but Daniel made the whole process easy and transparent Rubio at AN CWJ. Dealing with car trouble is stressful, especially when you aren't a mechanic, but Daniel made the whole process easy and transparent. He went above and beyond to review my extended warranty, making sure I received every possible benefit available to cover my repairs. What impressed me most was his integrity—he was honest about what the warranty covered and equally clear about where it couldn't. Having that level of ethical service is rare and incredibly valuable. He didn't just try to sell me things I didn't need; he acted as a true advocate for me. I highly recommend asking for him if you want honest, top-tier service! More

I like this dealership this is where we purchase the Jeep although it is a little far from where I am. I still like to bring my jeep to these dealer for any major work although it is a little far from where I am. I still like to bring my jeep to these dealer for any major work More

Jesus was very professional and worked with us to find the perfect jeep and payment we were comfortable with. We will return. the perfect jeep and payment we were comfortable with. We will return. More

I am on my 3rd vehicle with AN CJW and I will never go anywhere else! They have been so good to me for over a decade and make me feel like family every time! Their Service Dept is top notch and they have anywhere else! They have been so good to me for over a decade and make me feel like family every time! Their Service Dept is top notch and they have always helped me keep my Jeeps in the best shape possible! I’m getting ready to move twice the distance away, but I will absolutely still go to AN CJW for all my Jeeps and I’ll also only buy Jeeps going forward because their Service Dept is just that amazing! More