Gray Thompson

Frankie was very helpful. While it would be nice to see the sales team a little more educated as to the specifics (e.g. mechanical and performance specs etc) of the vehicles While it would be nice to see the sales team a little more educated as to the specifics (e.g. mechanical and performance specs etc) of the vehicles that they sell we found Frankie to be very helpful, and not overly pushy, and despite purchasing one vehicle from another dealer (simply because it they had that specific one and it was priced well) we communicated with Frankie directly and returned to purchase another vehicle from him. While the overall experience at the Genesis dealership was superior, we found the inventory good and the majority of the staff friendly and helpful at AutoNation Jeep West. However, dealing with Shweta has been a completely different story. We came in with pre-approval from our preferred lender at 6.33%. Shweta then lied and told us that would only be valid on a new car and not the used one that we were purchasing, and that we would save money going through other financing as our preferred lender would actually be at least a half point higher, if not more. Frankie also reiterated this, but I am attempting to give him the benefit of the doubt and hoping he was just repeating what he was told and didn't know better. I can only assume there is some process in which she gets paid more for initiating a loan than just processing one, and we have verified with our preferred lender that they were never contacted and this information was false. Shweta was then very pushy about aftermarket warranties and gap coverage. She printed not less than five different versions after we had already told her we weren't interested at this time, and requested the brochures, getting fairly rude with her persistence and questioning our decisions. Again, likely a source of additional income for her, but shouldn't be pursued to the point of customer dissatisfaction. She then gave us a folder with only three pieces of paper in it, never mentioning that it wasn't complete or that other documentation would be emailed or provided any other way until we contacted her about not having the documentation. Now we have had to spend our time dealing with Capital One on multiple phone calls for verifications of information, and Shweta is now requesting more information for them regarding address verification. While this may seem like a small issue it would be time that we didn't have to spend had she just used our preferred lender who already has all of this information and would have been .66% less. We currently have Frankie looking for a vehicle for our daughter, but would only ever even consider using AutoNation Jeep West again if someone else was processing the financing. More

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Buying was quick,easy and professional. I have purchased several vehicles from them over the years I have purchased several vehicles from them over the years More

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I worked with Roberto on this purchase. I have boughten from him before he is knowledgeable friendly and professional I have boughten from him before he is knowledgeable friendly and professional More

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Chris Collins at AutoNation Jeep West in Golden went so far out of her way to pull off what I thought was the impossible to do get out of a lease one year early But they were able to make it happen knowin far out of her way to pull off what I thought was the impossible to do get out of a lease one year early But they were able to make it happen knowing how unhappy I was with my current vehicle ended up leaving with a better one and left the headache behind been buying cars here for years this is the reason why and will continue to do so thanks Chris More

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I am on my 3rd vehicle with AN CJW and I will never go anywhere else! They have been so good to me for over a decade and make me feel like family every time! Their Service Dept is top notch and they have anywhere else! They have been so good to me for over a decade and make me feel like family every time! Their Service Dept is top notch and they have always helped me keep my Jeeps in the best shape possible! I’m getting ready to move twice the distance away, but I will absolutely still go to AN CJW for all my Jeeps and I’ll also only buy Jeeps going forward because their Service Dept is just that amazing! More

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They are always very helpful and very fast service as well. Amazing job as always well. Amazing job as always More

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We live an hour away with many dealerships around us, but we decided to go to AutoNation Jeep West due to their reviews and vast selection / options to help us make a decision. They more than lived up to th we decided to go to AutoNation Jeep West due to their reviews and vast selection / options to help us make a decision. They more than lived up to the expectations, and overall it was a pleasant experience! Everyone was pleasant, no pressure, the price was exactly in line with what we were set on getting, and the customer service by all involved -- scheduling a time to meet, coordinating the vehicles to be ready when we got there, presenting the vehicle, test drive, no pressure/time to discuss by ourselves, discussion on optional add-ons (that we never get), final price, financing, to ultimate delivery of the vehicle -- all fantastic! This AutoNation location exudes professionalism and I highly recommend them! 5+ star service! More

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Very helpful team, from sales with Nicky and Christine to financing. Found exactly what I was looking for and felt their staff were focused on what I wanted. financing. Found exactly what I was looking for and felt their staff were focused on what I wanted. More

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We had a wonderful experience. The jeep we wanted was in stock, and pulled right around. The jeep we wanted was in stock, and pulled right around. More

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From start to finish Nate was fantastic to work with! He and the team were clear and concise communicators. Thanks a lot guys….keep up the great work! He and the team were clear and concise communicators. Thanks a lot guys….keep up the great work! More

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