AutoNation Chrysler Jeep West

Service Been going to this dealership for years. Bought all my vehicles there and serviced. Just had my 08 jeep wrangler in out for a semi major repair thanks Been going to this dealership for years. Bought all my vehicles there and serviced. Just had my 08 jeep wrangler in out for a semi major repair thanks to Dustin and Scott. More

No Communication of Diagnostic Charges They simply don't let you know about the $185 charge to just open the hood. They didn't let me know about the cost for the service after they ident They simply don't let you know about the $185 charge to just open the hood. They didn't let me know about the cost for the service after they identified the problem. More

Great! This dealership was very helpful, welcoming, and easy going. Being a first time car buyer, it was not pressure filled and intimidating. The staff was This dealership was very helpful, welcoming, and easy going. Being a first time car buyer, it was not pressure filled and intimidating. The staff was great. David Hantman was our sales associate and he was willing to answer every question no matter how silly it seemed. Highly recommend! More

Bought used car Aaron Mitchell and David hantman sold me a 2007 Saturn and it was quick easy and painless. Neither of them was pushy or rude, as you most often expect Aaron Mitchell and David hantman sold me a 2007 Saturn and it was quick easy and painless. Neither of them was pushy or rude, as you most often expect from a car salesman. They did an excellent job of informing me about the car. More

Service Department is Poor I have a 2012 Jeep Grand Cherokee Overland Summit with 28,000 miles. The SRV 4WD and traction Control Off light came on. I called AutoNation Chrysler I have a 2012 Jeep Grand Cherokee Overland Summit with 28,000 miles. The SRV 4WD and traction Control Off light came on. I called AutoNation Chrysler Jeep West and made an appointment. The earliest time available was 3 weeks out. Service Advisor stated no further damage would be done, but not to drive if Check Engine light was on and flashing. My appoint day finally came on September 20th. I dropped the Jeep off on time. During check-in, I was told they were pretty busy and was asked if we could work with them. We said that would be fine and were OK with an extra day. We called on the 21st and were told that no work had even begun. Essentially the appointment time just puts you in the queue and doesn't get you in any faster. Not sure why I need to make an appointment if I just puts me in line with the other customers. I told them to not perform any work and I would pick-up. No apology, nothing. I told them I was going to write a review and they basically said they are highly rated and we really don't care. DO NOT do business with this dealership. They don't care. They even told me I could expect the same thing at other dealerships. On to my independent mechanic. I WILL NEVER BY ANOTHER CHRYSLER PRODUCT. More

Awesome experience!! I would recommend buying any car here! David Hantman went above and beyond. He was so patient and helpful with all my needs! He was knowledgeable in a I would recommend buying any car here! David Hantman went above and beyond. He was so patient and helpful with all my needs! He was knowledgeable in all the questions I had and worked hard to make sure I was pleased! More

Dishonest and unreliable The other reviews are right, worst service department ever. I spent a whole day being lied to by the service department, then I had to go rent an Uber The other reviews are right, worst service department ever. I spent a whole day being lied to by the service department, then I had to go rent an Uber to get around that night because they couldn't get my 1 hour repair done that day. Made the appointment 2 weeks prior, dropped the vehicle off at 9:30 am. P.S. When you buy a brand new vehicle from AutoNation, check the lug nuts before you drive away. More

BEST SERVICE CENTER EVER! Its really too bad people have to show their true colors and rip on a business or an individual with in that business, but I guess this is an easy pla Its really too bad people have to show their true colors and rip on a business or an individual with in that business, but I guess this is an easy place to do that for those cowards. I have NEVER had a "bad" experience here. The Service Repair and Maintenance Shop is by far the BEST I have ever encountered in my 35 years of driving. Sure every business has a "bad day" but those who feel or have expressed dis-satisfaction are clearly color blind or didn't give them a 2nd chance. I buy my vehicles here because of the SERVICE DEPARTMENT ! Matt, Kevin and their TEAM are AMAZING! Thanks guys! More

Worst dealership ever This is without a doubt the worst dealership I have ever been to, I would not recommend this dealership to my worst enemy. I purchased a used car the This is without a doubt the worst dealership I have ever been to, I would not recommend this dealership to my worst enemy. I purchased a used car the they classified as a “CPO” through Xavier Deshay (worst sales person ever, no help) from this location at the end of March, it is now June and the car has had nothing but problems. To start out the screen over the sunroof was broken at time of purchase but was not disclosed to me I am just lucky I noticed it right away, while filling out the paperwork I was informed they were going to wash and service the vehicle before a left. First off it was the worst car wash I have ever seen coming out with gunk still in the crevices of dash and console and little did I know the front passenger floor mat was gone but I didn’t notice till the next day I informed my sales person right away I have informed him 3 times and he has been no help I still do not have a mat for that side, about 2 days go by after the purchase and I get a notification that I have 5% oil left in the vehicle. Now it is June 6th less than three months from my purchase date and I have been told by a service advisor from another location that I am going to need to replace the tires very soon which is ABSOLUTELY OUTRAGEOUS. This location certified a car that should never have qualified for the classification, had I known this vehicle was going to be an absolutely box of junk I would have never purchased the vehicle. NEVER buy a used car at this location, if you do, find a way to have the vehicle fully inspected by a third party DO NOT trust their inspection I have a feeling they do not care much about used car sales and it shows with my purchase. The only reason I haven’t given this location 1 star is to give credit to Steve Johnson in the service department who has gone above and beyond to try and get things fixed. More

#1 Customer Service! I just bought my 4th Jeep from Autonation Jeep West. Everyone, from the sales team to the finance department to the service department ,was profession I just bought my 4th Jeep from Autonation Jeep West. Everyone, from the sales team to the finance department to the service department ,was professional, courteous, and friendly. Matt Click and Ryan Shinn exceeded all of my expectations and went above and beyond to make sure that my after market stereo system was installed perfectly! These people rock! More