AutoNation Chrysler Jeep West

Service Department is Poor I have a 2012 Jeep Grand Cherokee Overland Summit with 28,000 miles. The SRV 4WD and traction Control Off light came on. I called AutoNation Chrysler I have a 2012 Jeep Grand Cherokee Overland Summit with 28,000 miles. The SRV 4WD and traction Control Off light came on. I called AutoNation Chrysler Jeep West and made an appointment. The earliest time available was 3 weeks out. Service Advisor stated no further damage would be done, but not to drive if Check Engine light was on and flashing. My appoint day finally came on September 20th. I dropped the Jeep off on time. During check-in, I was told they were pretty busy and was asked if we could work with them. We said that would be fine and were OK with an extra day. We called on the 21st and were told that no work had even begun. Essentially the appointment time just puts you in the queue and doesn't get you in any faster. Not sure why I need to make an appointment if I just puts me in line with the other customers. I told them to not perform any work and I would pick-up. No apology, nothing. I told them I was going to write a review and they basically said they are highly rated and we really don't care. DO NOT do business with this dealership. They don't care. They even told me I could expect the same thing at other dealerships. On to my independent mechanic. I WILL NEVER BY ANOTHER CHRYSLER PRODUCT. More

Awesome experience!! I would recommend buying any car here! David Hantman went above and beyond. He was so patient and helpful with all my needs! He was knowledgeable in a I would recommend buying any car here! David Hantman went above and beyond. He was so patient and helpful with all my needs! He was knowledgeable in all the questions I had and worked hard to make sure I was pleased! More

Dishonest and unreliable The other reviews are right, worst service department ever. I spent a whole day being lied to by the service department, then I had to go rent an Uber The other reviews are right, worst service department ever. I spent a whole day being lied to by the service department, then I had to go rent an Uber to get around that night because they couldn't get my 1 hour repair done that day. Made the appointment 2 weeks prior, dropped the vehicle off at 9:30 am. P.S. When you buy a brand new vehicle from AutoNation, check the lug nuts before you drive away. More

BEST SERVICE CENTER EVER! Its really too bad people have to show their true colors and rip on a business or an individual with in that business, but I guess this is an easy pla Its really too bad people have to show their true colors and rip on a business or an individual with in that business, but I guess this is an easy place to do that for those cowards. I have NEVER had a "bad" experience here. The Service Repair and Maintenance Shop is by far the BEST I have ever encountered in my 35 years of driving. Sure every business has a "bad day" but those who feel or have expressed dis-satisfaction are clearly color blind or didn't give them a 2nd chance. I buy my vehicles here because of the SERVICE DEPARTMENT ! Matt, Kevin and their TEAM are AMAZING! Thanks guys! More

Worst dealership ever This is without a doubt the worst dealership I have ever been to, I would not recommend this dealership to my worst enemy. I purchased a used car the This is without a doubt the worst dealership I have ever been to, I would not recommend this dealership to my worst enemy. I purchased a used car the they classified as a “CPO” through Xavier Deshay (worst sales person ever, no help) from this location at the end of March, it is now June and the car has had nothing but problems. To start out the screen over the sunroof was broken at time of purchase but was not disclosed to me I am just lucky I noticed it right away, while filling out the paperwork I was informed they were going to wash and service the vehicle before a left. First off it was the worst car wash I have ever seen coming out with gunk still in the crevices of dash and console and little did I know the front passenger floor mat was gone but I didn’t notice till the next day I informed my sales person right away I have informed him 3 times and he has been no help I still do not have a mat for that side, about 2 days go by after the purchase and I get a notification that I have 5% oil left in the vehicle. Now it is June 6th less than three months from my purchase date and I have been told by a service advisor from another location that I am going to need to replace the tires very soon which is ABSOLUTELY OUTRAGEOUS. This location certified a car that should never have qualified for the classification, had I known this vehicle was going to be an absolutely box of junk I would have never purchased the vehicle. NEVER buy a used car at this location, if you do, find a way to have the vehicle fully inspected by a third party DO NOT trust their inspection I have a feeling they do not care much about used car sales and it shows with my purchase. The only reason I haven’t given this location 1 star is to give credit to Steve Johnson in the service department who has gone above and beyond to try and get things fixed. More

#1 Customer Service! I just bought my 4th Jeep from Autonation Jeep West. Everyone, from the sales team to the finance department to the service department ,was profession I just bought my 4th Jeep from Autonation Jeep West. Everyone, from the sales team to the finance department to the service department ,was professional, courteous, and friendly. Matt Click and Ryan Shinn exceeded all of my expectations and went above and beyond to make sure that my after market stereo system was installed perfectly! These people rock! More

Pending Repair I have been waiting on a repair over a week now. I will update once it is scheduled and repairs have been made to my new car I have been waiting on a repair over a week now. I will update once it is scheduled and repairs have been made to my new car More

Worst Experience Imaginable I would have given them 0 stars if I could have... A lot of things went wrong in my experience working with this dealership, but the icing on the c I would have given them 0 stars if I could have... A lot of things went wrong in my experience working with this dealership, but the icing on the cake was having the GM patronize me for being "younger than his children" when I came in to make a valid customer complaint. On top of the dealership calling me two weeks after I'd had the car and asking me to take a picture to verify my VIN number, they also were blowing me up for paystubs on my anniversary (2 weeks after the deal was supposedly done), their finance manager yelled at me and told me that her lack of submitting proper documentation was "my" fault, AND the title clerk did not submit my title work to the DMV for 49 days after the deal was done. Terrible customer service, poor organization, inexperienced and rude staff, poor process. First Time Buyers, beware. I would have taken my business anywhere else to have avoided dealing with these people. More

Friendly, knowledgeable, honest, and very polite Taylor Doty our sales rep was fun to take a test drive with. He knew a lot about what the vehicle was capable of and the warranties that came with it. Taylor Doty our sales rep was fun to take a test drive with. He knew a lot about what the vehicle was capable of and the warranties that came with it. He was patient with us while we went to another dealership down the street to test drive another vehicle. He even went out of his way while we were gone to get the specific vehicle we had seen on carfax (it was in the detailing shop) so we could test drive it that day. When we went through the purchasing process, he was very honest about timeframes and discussed our choices. We then met with Rachel Haviv and she helped finish up all of the finance and extended warranties and she too was fun during a serious and somewhat stressful time. My husband and I hadn't purchased a car in 17 years she and Taylor made it very easy to understand and pleasant. Later that week we had the pleasure of dealing with Scott Larson in the service department because we had a recall that needed to be taken care of. I had been told to plan to be there 4 hours so I packed a bag and a book and was going to walk to the Barnes and noble. Then Taylor and Scott insisted it was too dangerous to walk and found a nice gentlemen to drive me there. In less than an hour and a half they called to say my vehicle was already ready! They picked me up and then helped me set up an appointment with safelight to get our windshield replaced. Everyone we encountered in our car purchasing process was exceptional at their job. Highly recommend this crew. More

Reviewing for a Positive Change (2017 Jeep Cherokee) The Sales Associate: Mr. Hund was very patient and knowledgeable and had a wonderful demeanor – he did an excellent job showing us around the lot, the The Sales Associate: Mr. Hund was very patient and knowledgeable and had a wonderful demeanor – he did an excellent job showing us around the lot, the different options and sales, helped with comparisons and was great explaining the vehicle at time of pick up. Only critiques with Mr. Hund: We had windshield due to be replace on a new 2017 Jeep Grand Cherokee (06/06 purchase date), and from 06/06-06/09 had not received any follow-up calls from Mr. Hund with the date/time that we can pick up the vehicle – myself and my husband have called several times for an update, his voicemail was always full (both work and cell), the receptionist would tell us that he was in but could not be located and to call back in an hour, then when we would call he would be gone for the day. It took us calling the General Manager, Joshua Larsen to get a response. (4 stars for Mr. Hund) The Store: The 1st impression walking into the dealership felt outdated, it has an old school care sales feel, torn chairs, old desks, and the front desk appeared to be disorganized and cluttered with papers, stickers and office items, very dusty and unclean. Not that every showroom should be top of the line to be productive, it's only the impression that I had at first view…totally different than what would be expected from a Jeep dealership, Jeep takes a lot pride in its product and I would think anyone connected with the bran should as well. Also, no one asked us if we needed water, coffee or offered anything while we were there (from 5:45-10:30pm, drove an hour to shop the Golden store). (2 star for the store) The Finance Manager: Matt seemed great at first – friendly, calm energy and professional, however, when we began to ask for the plan documents and more details for the protection plans and adjust our options (to make a fully educated purchase), Matt’s energy changed. The protection plans are not presented clearly and honestly - numbers are bolded in columns on a spreadsheet, as if all of the items are included in the top "bold price", but the items are actually charged a la carte and priced individually within the loan. Ample time to review the terms is not provided at the time of presentation, as a customer we are not provided with all the documents to make a sound educated decision. The level of service and energy changed when more information about the plans and pricing was requested. It left us very uncomfortable with the remainder of the transaction, as he told us that if we did not take any plans that our interest rate would go up and said comments like "new vehicles have mechanical issues" etc.; he said that he would not purchase Chrysler himself. I contacted the credit union directly, the loan office confirmed that our rate was based solely on our credit score and debt, that my credit score was excellent and the rate would remain low. I went to AutoNation to avoid the sales pitches and the feel of being thrown to the wolves or being up sold on products that were unnecessary, and the reviews online seemed average. This was my first “New” vehicle, and I really wish the memory that came along with the experience would have went better. (2 Stars for Finance) More