AutoNation Chrysler Jeep West

Avoid like the Plague Avoid! Sold me a car that passed their inspection, check engine light came on within 4 hours, I found a replacement at a different Auto Nation dealer Avoid! Sold me a car that passed their inspection, check engine light came on within 4 hours, I found a replacement at a different Auto Nation dealer, I signed the quote they sent me and they agreed to get that car transported for me to buy. Other dealer sold the car, they asked if I was interested in lower specification more expensive alternatives, funnily enough I said no. No apology, no response from dealership GM, no attempt at customer service, they get 1 star as they refunded my deposit. Avoid! More

RIP OFF Beyond words ticked off. When you have to wait for service appoint, find promos and go in and are told there are none except the 4 LOF's for ___? But Beyond words ticked off. When you have to wait for service appoint, find promos and go in and are told there are none except the 4 LOF's for ___? But you know you saw a 20k service price that was decent on their website. Then you agree to do the 20k service only having 13k miles. Go home, get the call it'll be $775 best price and that will include Alignment and Rear Differential... but they offer a 10% off. while on the phone I find a 15% off special as I couldn't find the 20k one at that moment. Then go in and find that you are charged $844 less "insurance" plus tax...(wheres the 15% discount). The service guy is gone after I make payment so no reviewing with him.. not even a nice free car wash for the gouch. Go home and bring up care service record/appointment on there website (where I'd linked on the recommended 20k service in making the appointment) and there it is - the 20k deal for $176.85 that includes LOF, A/C Filter, Battery Service, Rotate Tires.... and many things that aren't even cited as inspected on my check out slip. They charged me for so many stupid add on's that I never agreed to like "Clorox Sanitation", The extra allignment which I really shouldn't have needed was quoted as an extra for $119.95 but charged $140. Nothing about the idle issue I was having was ever noted at inspected. GARBAGE - save yourself and go elsewhere - I should have been wary - STOPPED and found the price and demanded to pay no more but being stressed in the middle of a move I was the trusting gal listening to the nice guy BS. If a JEEP at 13k miles needs that much service it's a piece of JUNK or they are working you. Based on a necessary followup visit I have raised the scoring here. They were very nice in taking my concerns seriously and there commitment to addressing the issues. I will hopefully get to write a new review with a high score in the near future. More

Addressed my concerns I had my Liberty in for service and Kevin was great to work with! He took the time to address all my questions and concerns. I really got the sense ev I had my Liberty in for service and Kevin was great to work with! He took the time to address all my questions and concerns. I really got the sense every customer is important! Thank you! More

Vehicle Servicing They said they changed wiper blades and charged $40 but when I checked it was the same old one. Also usually in other dealership they will do car wash They said they changed wiper blades and charged $40 but when I checked it was the same old one. Also usually in other dealership they will do car wash but not here. More

Wonderful customer service I had a wonderful experience working with Ryan Hansen and Roberto at Autonation Chrysler Jeep West. My dealings have been, mostly with Roberto and I c I had a wonderful experience working with Ryan Hansen and Roberto at Autonation Chrysler Jeep West. My dealings have been, mostly with Roberto and I can't stress enough, his willingness to help his customers. He has gone above and beyond in getting me information on one of the vehicles at this location. We truly appreciate his service, honesty and professionalism in reaching out and staying in touch with me. He's a great asset to your organization and it has been a real pleasure working with him. I have not purchased the car yet but I do want to mention that I've never had a sales person be so responsive and build such a positive and professional relationship with a customer. Thank you for your outstanding service and integrity Roberto Aguilar. Sanjil Sethi More

Got a great Jeep Wrangler, would go back, waiting on FOB Stopped at Autonation West looking for a red four door Jeep Wrangler (amazing selection of all Jeeps) after looking at other places, (private party an Stopped at Autonation West looking for a red four door Jeep Wrangler (amazing selection of all Jeeps) after looking at other places, (private party and auto sales centers around Denver) They had what I was looking for. Salesman Mikie (sp?) showed us a few, got the process going for what we wanted and the process was smooth, thanks to Marco. This was a preowned vehicle and they didn't have the FOB, just one key and Alex the Finance Director promised he would get it to me right away in the mail since I live in the mountains. I would recommend Autonation west and would recommend asking for things you want , they do work with you! Must say Alex was great! More

Dishonest service dept Worst most dishonest service department I've ever experienced. Gave my daughter a $195 estimate to fix an ABS sensor, then demanded additional $240 w Worst most dishonest service department I've ever experienced. Gave my daughter a $195 estimate to fix an ABS sensor, then demanded additional $240 when she called to check on it. She couldn't afford that so went to pick it up and they wouldn't give back her Jeep unless she paid $195 "diagnostic fee" even though no repair work was done. She went to Golden Auto Clinic and got the repair done for under $150. Stay away if you don't want to be ripped off! More

Service Center Skimps on Parts and is Dishonest Took my new Wrangler JL in for the free routine service after purchasing at this dealership, and they used a cheaper non-synthetic oil rather than the Took my new Wrangler JL in for the free routine service after purchasing at this dealership, and they used a cheaper non-synthetic oil rather than the one called for in the owner's manual (they used a 5w-20 instead of a 0w-20), overfilled my oil, didn't top off my fluids, and didn't fix the slow leak on my tire even after rotating it. When I brought it back to get these issues fixed, they acted like my request was unreasonable and said it would take days to do. Now my Jeep doesn't run smooth and the engine sounds different, so I have to find a reputable shop to figure out what else Autonation F'ed up. Don't get your vehicle serviced here if you care about it. More

Horrible Service Dept. I bought my Jeep Liberty from these people and over the years their Service Dept. has gone down hill. It took them 5 days to just look at the vehicle I bought my Jeep Liberty from these people and over the years their Service Dept. has gone down hill. It took them 5 days to just look at the vehicle and diagnose what was wrong. Ok, I'm all right with that, but then no call from anyone to advise me what the problem was or what the charges would be. I called for an entire day and could not get anyone to pick up the phone. I finally called new sales and asked one of the salesman if he would give them a message to call. He said he would and still no call. I then drove to the dealership and found out it had been diagnosed, but no one cared to call me. Mike is the Assistant Manager and he quoted me a price and it turned out to be $90 more when I went to pay. He came up to the window and acted as if it were my fault he had to walk up the stairs. He then told me there was a $59.99 shop charge. I had no liquids or parts that needed to be disposed of. He said it didn't matter, "Everyone pays that, its posted on the window". No explanation or reasoning for why I was paying for something that they didn't need for my vehicle. If you buy a car here DONT USE THE SERVICE DEPARTMENT, you will be treated like crap! Never will I buy another vehicle from these people. More

Easiest leasing experience I could imagine. I started working via email with Autonation Chrysler Jeep West, along with several other Denver area dealers. I wanted to get into leasing for the fir I started working via email with Autonation Chrysler Jeep West, along with several other Denver area dealers. I wanted to get into leasing for the first time, and was looking for an excellent deal on a Jeep Grand Cherokee. Autonation was the most responsive of the dealers, and even the general manager got involved before I even came in. He assured me he'd do right by a deal with me, so I came in a couple of days later. I was greeted by a sales associate, David Hantman, as I was walking up, and rather than immediately try to rush me in to sales talk, he just asked if I was looking for anyone in particular. I let him know I had been interacting with Steve Kern, the general manager, and Ryan Hansen, the sales manager. I was introduced to them, and David then took me for a test drive and we started the sales process. In the end, I got my new Jeep leased, with a deal I was happy to walk away with. I can't say enough good about the sales staff at this location. David was amazing, and kept the whole experience relaxed, informative, and enjoyable. Ryan and Steve helped me secure a great deal. James in financing was a well of information. Jeff in parts was courteous and helpful. Needless to say, this is where I'm sending my friends and family (along my own return) for future business. More