AutoNation Chrysler Jeep West

Our experience began early January of 2021 with Taylor D. His kind manners and ear for listening to our needs gave us the confidence we were looking to gain in purchasing another new vehicle. As cash paying His kind manners and ear for listening to our needs gave us the confidence we were looking to gain in purchasing another new vehicle. As cash paying customers it's important to know exactly what costs and fees to expect up front. Taylor helped us quickly find a match to our demands. Unfortunate that a few months after purchase we decided our new Jeep was not exactly the match for us. We experienced some hiccups with the vehicle which led us to a more suitable model. The dealership, Taylor and our newest Sales Representative, Mikey worked together to make sure we found a style we can enjoy and feel safe in. Our finance manager, Xavier was easy to speak with and we had a pleasant experience overall with everyone. Attitude sets the altitude for location and with our own unique and individual experience we confidently believe integrity is one of their greatest assets. Sometimes things don't go as planned in every deal, so choosing a dealership that will do the right thing is a deal I'm willing to keep coming back for... you can too. More

do not recommend this dealership or the sales agent do not recommend this dealership or the sales agent Roberto. I went in to trade in my lease, and left five hours later in my same vehicle. I explain do not recommend this dealership or the sales agent Roberto. I went in to trade in my lease, and left five hours later in my same vehicle. I explained that I really needed to get my new car that day and was crystal clear with what my monthly payments could be. I also said that I was happy with the make on model of my current Jeep and would be fine getting that type of vehicle again. Roberto my sales agent repeatedly told me he would honor my budget. We proceeded to test drive vehicles that I later found out were completely out of my price range. I ended up feeling ok about a Jeep that Roberto suggested and decided to move forward. I sat for 2 hours waiting for the finance department to show up with monthly payments significantly higher than we discussed. At this point I was defeated and left. Roberto told me that he would send me cars that were in my price range and I haven’t seen a thing from him. I know the song and dance when it comes to purchasing a car. I know I’m most likely going to get screwed, but this was another level. Roberto had me write a review for him before we even made a decision on a vehicle. He also gave me the referral script that I got last time saying that I would get $100 for every referral I send to him. That doesn’t happen by the way, I gave two referrals on my first lease and never saw a nickel. My fault in the matter was that I just needed to get this done because I have things happening in my life that are far more important. I willingly sat there in hopes to move on with my life. I currently am in communication with corporate, Jeep dealerships come a dime a dozen so at the end of the day I will end up with a new car. More

I brought in my new “used” Jeep I was having a minor issue with. The sales manager, Andre was extremely courteous and facilitated a repair. He made sure I was completely satisfied with my purchase. issue with. The sales manager, Andre was extremely courteous and facilitated a repair. He made sure I was completely satisfied with my purchase. More

Best car buying experience I've had! Nick Cahoun worked with me for 3 months to find my dream Jeep. From the moment Katie greeted me (she runs the show from the front desk), things moved smoothly and effic with me for 3 months to find my dream Jeep. From the moment Katie greeted me (she runs the show from the front desk), things moved smoothly and efficiently. Nick was ready with paperwork, started that as I test drove the car. We negotiated for all of 5 minutes..they offered me fair, Kelley bluebook value for my trade right away...no hassles or low-balling the value (another dealership offered me $4500 less!!) During my short wait periods I was entertained by the other staff, all exceptionally friendly, helpful and concerned I was doing okay. Big shout out to Roberto whose upbeat personality kept me smiling and feeling special. Thank you to Andre, who got me a sweet deal, and Marco who made the financing a breeze, start to finish in less than 15 minutes. WOW!!! I've never had fun buying a car....until now. GREAT deals, GREAT people! I'll be sending all my family and friends to Nick and AutoNation Jeep West...and I, personally, won't buy a car anywhere else. YOU FOLKS ROCK! More

Went to trade a very expensive jeep for standard jeep. Sales manager and used car appraiser were a total waste of time and left me just sitting in the lobby for 30 minutes until I got up and asked what's Sales manager and used car appraiser were a total waste of time and left me just sitting in the lobby for 30 minutes until I got up and asked what's the deal. They were more interested in trying to steal the vehicle back and didn't even add for any options including the One Touch top which jeep charges 4K for! Will go to another jeep dealership that has time for my business and is seriously giving a fair trade. If your looking for a Jeep I warn you don't waste your time at this Golden dealership! I have twice and they have walked me twice! More

Waste of time Can I give no stars ? Probably not. Corresponded with Brian Lourcey for about 3 days and phone calls. After conversation on 06-15-2020 I agreed to his Can I give no stars ? Probably not. Corresponded with Brian Lourcey for about 3 days and phone calls. After conversation on 06-15-2020 I agreed to his busy schedule to meet and check out used FJ Cruiser. Arrived as agreed @12pm on 06-16-2020. We walked to the check out the vehicle. Appears the truck is scheduled for repair and Mr. Brian doesn't have a key nor I was able to look inside or start, not to mention test drive. I asked him since we been communicating the same morning how come he did not let me know that the truck is not drive able at the moment but insisted on coming. Why did I come ? He did not advised when it's going to be available Nothing ! I asked about a Toyo 4Runner that was on sale and Brian could not locate it. Walked to figure out where it's at. I left. I cannot waste any more time. Not sure if your salesman treat customers like that or women, to be precise, but it was horrible. What I was hearing from Brian was ; "I am busy". To say least I was a cash buyer. More

Fantastic Quick Deal! The sales rep Michael, manager Josh and finance Jake were fantastic. They made buying a brand new Jeep Gladiator painless, even enjoyable. Spent no mo The sales rep Michael, manager Josh and finance Jake were fantastic. They made buying a brand new Jeep Gladiator painless, even enjoyable. Spent no more than an hour on line/emails and then pickup/signing was all of 10 minutes. More