AutoNation Chrysler Jeep West

AutoNation worked hard to find our Jeep. We walked into AutoNation without an appointment to browse Jeeps. We didn't see what we were looking for specifically. But within 3 weeks Rosendo Hu We walked into AutoNation without an appointment to browse Jeeps. We didn't see what we were looking for specifically. But within 3 weeks Rosendo Huerta found our Jeep and gave us a call. We went down and bought it immediately. Thank you, AutoNation and Rosendo. More

no concern for safety Do NOT trust this dealer! We got a Subaru WRX for our son and had a horrible experience. The car has been returned twice in the past 2 weeks becaus Do NOT trust this dealer! We got a Subaru WRX for our son and had a horrible experience. The car has been returned twice in the past 2 weeks because it is a LEMON! They can't even be bothered to replace a broken headlight. Nevermind the bulging tire, wonky window, worn out/ripped floor mats and oh yeah, BLOWN HEAD GASKET! Want to be stranded on the side of the road? Cuz that happened to our 17 year old son, day 2 of having this car, with our daughter in the car with him. They had only driven 4 miles. After the fact, we heard the dealership had sold this car to a different teenage driver, a few weeks prior, who had also had issues and returned it within the first 5 day grace period. We asked why it went off the market and then back on, and they told us "an old guy wanted it but his financing fell through"...TOTAL LIE. Total and complete misrepresentation of the condition of the car. They do not care about safety, they know all the (pretty serious) issues and will LIE DIRECTLY TO YOUR FACE! Third time (that I know of) in the past month that they have re-listed this car...without fixing these pretty major issues...PLEASE learn from our mistake! Do not trust them...they surely don't care about anything except making a sale. More

AVOID AT ALL COSTS If I could give 0 stars I absolutely would. I have never been more disgusted with a business than I am with this dealership. Of course, while my wife If I could give 0 stars I absolutely would. I have never been more disgusted with a business than I am with this dealership. Of course, while my wife and I were onsite and purchasing a car, people were very helpful and friendly. After purchasing the car, things immediately went to xxxx. There were multiple things that were agreed upon by us, Nate, and Adam in sales. These were "add-ons" that were to be taken care of by the dealership as part of the sale. I returned the car days later and dropped it off for installation of front sensors and to re-tint the windows. When I picked the car up, only 2 of the 5 windows had been done. The rest they said were already good enough(?!) The sensors they installed (which they said would integrate with the car and be similar to the factory rear sensors though not exact) are of such poor quality I wouldn't install them in my sons big wheel. They don't beep until you're touching something with your car, and won't turn off until you are 10+ ft. away. They sound at an ear-piercing pitch from a big black circular box very poorly mounted in plain sight on the drivers side (the interior is light tan). When my wife called Nate to get these things fixed, he was nothing short of awful to her. He rudely said they had taken care of everything in the contract and that he'd be happy to re-tint the windows for FOUR HUNDRED DOLLARS. After being incredibly rude and insulting, and straight up dishonest to my wife, she hung up on him crying and asked me to take over. I called the next day and of course Nate was "unavailable". His manager, Adam, who had stepped in during the sales process clearly as "the closer" and was well aware of everything agreed upon, took the call. He said he would set something up to re-tint the windows but that there was nothing he could do about the sensors. He told me he would book us an appointment and call me to confirm. No call, no call, no call. After over a week I called back and he told me it was confirmed but there wasn't a loner car I could borrow but he would work to find one and call back. No call, no call, no call. I called back and spoke with someone else who was able to help. When I returned the car to be re-tinted, of course, no one there had any idea or record of my appointment. Nate and Adam were mysteriously absent once again. A very nice man (I think named Thunder), in service helped me out and got it squared away. FINALLY the windows were correct. I decided to give up on the sensors as I was way past done with these guys at this point. However, we still needed paperwork that we were told would be sent to us. I called trying to reach our finance person at the dealership and after 5 calls (not including the several hangups that happen each time I tried), I finally got someone to leave a message for him...surprise surprise he wasn't available either. Days went by and no returned call. I called back and went through the same ordeal and finally got someone to supposedly put a hand written note on the once again mysteriously absent employee's desk so he would for sure see it and call me. No call no call no call. Another week goes by and brings us to tonight. I called and asked to be transferred to the guy in fiance. I was transferred, and then disconnected. TWICE. I called back, very irritated, and got "Mikey in sales". He told me he would transfer me and I, very irritated, told him not to transfer me because I had been hung up on multiple times. He audibly laughed, AND HUNG UP THE PHONE!!!!!!!!!! I called back once again and finally got someone who didn't clearly fall into the "used car salesmen are absolute xxxx bags" category and he agreed to not put me on hold and walk over to the finance guy. Surprise surprise, when someone actually tried to find him, he was there and completed my request. I hope to NEVER have to call or see any of these people again. Both Nate and Adam were intentionally deceitful and I would certainly characterize them as blatant liars. I recommend NO ONE EVER GOES TO THIS DEALERSHIP AGAIN!!! More

Avoid like the Plague Avoid! Sold me a car that passed their inspection, check engine light came on within 4 hours, I found a replacement at a different Auto Nation dealer Avoid! Sold me a car that passed their inspection, check engine light came on within 4 hours, I found a replacement at a different Auto Nation dealer, I signed the quote they sent me and they agreed to get that car transported for me to buy. Other dealer sold the car, they asked if I was interested in lower specification more expensive alternatives, funnily enough I said no. No apology, no response from dealership GM, no attempt at customer service, they get 1 star as they refunded my deposit. Avoid! More

RIP OFF Beyond words ticked off. When you have to wait for service appoint, find promos and go in and are told there are none except the 4 LOF's for ___? But Beyond words ticked off. When you have to wait for service appoint, find promos and go in and are told there are none except the 4 LOF's for ___? But you know you saw a 20k service price that was decent on their website. Then you agree to do the 20k service only having 13k miles. Go home, get the call it'll be $775 best price and that will include Alignment and Rear Differential... but they offer a 10% off. while on the phone I find a 15% off special as I couldn't find the 20k one at that moment. Then go in and find that you are charged $844 less "insurance" plus tax...(wheres the 15% discount). The service guy is gone after I make payment so no reviewing with him.. not even a nice free car wash for the gouch. Go home and bring up care service record/appointment on there website (where I'd linked on the recommended 20k service in making the appointment) and there it is - the 20k deal for $176.85 that includes LOF, A/C Filter, Battery Service, Rotate Tires.... and many things that aren't even cited as inspected on my check out slip. They charged me for so many stupid add on's that I never agreed to like "Clorox Sanitation", The extra allignment which I really shouldn't have needed was quoted as an extra for $119.95 but charged $140. Nothing about the idle issue I was having was ever noted at inspected. GARBAGE - save yourself and go elsewhere - I should have been wary - STOPPED and found the price and demanded to pay no more but being stressed in the middle of a move I was the trusting gal listening to the nice guy BS. If a JEEP at 13k miles needs that much service it's a piece of JUNK or they are working you. Based on a necessary followup visit I have raised the scoring here. They were very nice in taking my concerns seriously and there commitment to addressing the issues. I will hopefully get to write a new review with a high score in the near future. More

Addressed my concerns I had my Liberty in for service and Kevin was great to work with! He took the time to address all my questions and concerns. I really got the sense ev I had my Liberty in for service and Kevin was great to work with! He took the time to address all my questions and concerns. I really got the sense every customer is important! Thank you! More

Vehicle Servicing They said they changed wiper blades and charged $40 but when I checked it was the same old one. Also usually in other dealership they will do car wash They said they changed wiper blades and charged $40 but when I checked it was the same old one. Also usually in other dealership they will do car wash but not here. More