AutoNation Chrysler Dodge Jeep Ram Roseville

I wanted to thank Wais and Monique for an excellent car shopping experience. Your professionalism, knowledge of the produce, and sincerity were greatly appreciated. Thank you for ensuring our vehicle purc shopping experience. Your professionalism, knowledge of the produce, and sincerity were greatly appreciated. Thank you for ensuring our vehicle purchasing needs were met. A special thanks to Jim R for making this happen. More

Stan took his time listening to what we wanted we felt no Stan took his time listening to what we wanted we felt no pressure he found us a car under our budget and better than we hoped we would highly recomm Stan took his time listening to what we wanted we felt no pressure he found us a car under our budget and better than we hoped we would highly recommend him and this dealership,Thank you. More

Purchased a 2012 Jeep Liberty and found the Mr. Tufts had falsified the Certified Used Car Check List, stating that all tires were the same. Found out they were not the same and that the right rear was a di falsified the Certified Used Car Check List, stating that all tires were the same. Found out they were not the same and that the right rear was a different brand and 2 inches shorter than the other three tires. It doesn't take a rocket scientist to know that this causes stress and wear on the rear end. I live 70 miles from the dealership, so I priced a relacement tire of the same brand and size at Big O Tires. I then contacted the dealership and at first got a run around and then finally talked with Mr. Tufts, who promised to send me a check for the replacement of the tire which he had falsely stated was the same as the rest. It has been a week and a half and no check. I contacted Tufts again, he was not very cordial and stated they mailed the check to the wrong address and would get another one out. Have not heard anything back, it is quite apparent they are going to stiff me with the cost of replacing the tire, which I have already done to prevent further wear and damage to the rear end. They were all nice up to the driving off of the vehicle, then they won"t take care of their mistakes. I would not do business with this dealership again and advise anyone that anticipates purchasing a vehicle from them to have it first checked out by a Reputable Mechanic, not one of theirs. More

Autowest Chrysler rocks. I went in looking for a used car since my Benz was having shifting issues. To my surprise they has a $3750 rebate on the Chrysler 200 limited that I bought! Wow what a nice car car since my Benz was having shifting issues. To my surprise they has a $3750 rebate on the Chrysler 200 limited that I bought! Wow what a nice car leather, bluetooth, Navigation an power for days. Love this car. Steve made it so easy in helping me out. He even stayed late and drove my other car home. Thank you. Eric made the numbers really work. Tiffany was great in finance and recommended what really me sense for me to add to my car. I even got a call back from the General Manager Jim Rentschler today. Autowest you have made me feel like a VIP! More

We bought a new 2007 Caliber there in 2006. We bought a 6 year warranty and all this extra care stuff that they will do for free. I brought the car in to the service dept in 2008 to have the $4,000 rims and year warranty and all this extra care stuff that they will do for free. I brought the car in to the service dept in 2008 to have the $4,000 rims and tires that we bought with the car for a balance and rotate. I waited for about 2 hours and then someone came out and said they bent the front driver side rim and that they had to order a new one. Come to find out, they discontinued our rims, so they said that there was 1 car left on the lot with our exact rims. So, I waited another 2 hours and finally someone comes out and says that they sold the car on the the lot and now we will have to order 4 new rims. They said they would pay for the rims, so I was cool with what happened, except for the fact that I had waited for 4 hours. So, a week goes by and they finally replaced the rims on the car. When we got the car, it pulled to the left and the steering wheel began to shake as soon as I hit 60 mphs. I took it back and they said nothing was wrong with it. After a couple days, I call back pissed asking to speak with my service rep, and he didn't work there anymore and no one knew anything about my car. I tell them to check the computer, and all that is written is that they replaced the rims! So, I just drop it cause it is getting me nowhere. Today, I take it in to have my free oil change and I ask them to balance and rotate the tires, and check the transmission because it was shifting a bit weird. The rep says "ok that will be $150!!!! I was done! I told him to just give me my damn free oil change! DON'T GO TO THIS PLACE!!!! More

I bought my first two Chryler 300's (2000, 2006) from this dealership and have always been very pleased. Because I wanted a blue car this year and another dealership actually had the perfect car in stoc this dealership and have always been very pleased. Because I wanted a blue car this year and another dealership actually had the perfect car in stock I went with the other dealer. WHAT A MISTAKE. I had a safety recall(brakes) and attempted to get an appointment with the other dealer. The first three times I called I was left on hold and I hung up. The forth time somebody offered to take a message and have my call returned. The call was not returned for five hours and by that time I had left to go shopping. My husband gave me a number to call back but that just got me another offer to leave a message. The next day again started out with me being put on hold. So, I called Roseville Autowest. The phone was answered immediately. She asked if I had a day I preferred and when I gave her two, she offered me an appointment for either day at the time I had specified. When I was finished I realized I have always had this great service from Autowest Roseville -- I just didn't know until now how great that experience was. I actually drove the car an extra three days with that Recall because I did not want to face calling the first dealer again. The people at Autowest Roseville completely turned a sour experience around. Guess I'll stop thinking about how pretty the Lexus is. More

Steve made this a great experience. There was no price haggling. They beat the competition prices Hands down on the first quote. This was a surprise for my wife and Steve made all the arrangements to haggling. They beat the competition prices Hands down on the first quote. This was a surprise for my wife and Steve made all the arrangements to deliver the vehicle to my house. They kept the secret and made the experience a lifetime memory. The whole experience from my initial email, through the paperwork for the purchase, the delivery and post delivery support has been better than any other car purchase I have gone through. Thanks AutoWest. More

I very much appreciated the fact that Jim didn't try to I very much appreciated the fact that Jim didn't try to push me in any way. He recognized and respected my wish to explore the trucks I was curious I very much appreciated the fact that Jim didn't try to push me in any way. He recognized and respected my wish to explore the trucks I was curious about online before committing to a visit. He also didn't try to influence me to make a decision before I was ready to buy. Quite honestly, I walk from a sales associate who wants to "know what it will take to get the deal done today" and I rule out dealerships that hire them. Jim Duncan showed true integrity. I also appreciated the fact that Paul asked about and explained add-on services at the close but respected the word no. As a result, I purchased the service plan that Jim first mentioned to me. Had Paul argued for an extended warranty after I declined, I would have declined the maintenance policy on principle. There is one criticism I would forward to the dealer. No one likes to run a gauntlet of sales associates like the ones I saw roosting on your balcony. They politely left me alone when I mentioned that had established relationship with Jim. Frankly, though, it just doesn't reflect well on an organization's culture. More

Rick put my faith back into dealership service. He went above and beyond the call to assist me with getting the required services done and advising me on future services so that I could budget the cost. He above and beyond the call to assist me with getting the required services done and advising me on future services so that I could budget the cost. He arranged transportation for me and basically treated me like family. In the past, I have always disdained the poor customer service provided by other dealerships (Folsom, are you listening???). However, I will now go out of my way to tell many of the positive and pleasant experience I had with AutoWest Chrysler and, especially Rick's customer service skills. He sets the standard that all service advisers should be held accountable to meet. The service was completed when promised, done as promised and I have had no issues with the vehicle. This speaks volumes about the mechanics and their commitment to doing the job right the first time. Thanks to the management for ensuring they only hire the best people to work at AutoWest Chrysler Jeep! More

We bought an inexpensive truck from this dealer and were not treated as second class citizens. Not wanting to drive all the way to Roseville, they delivered the truck and all paperwork. It was the smoothest not treated as second class citizens. Not wanting to drive all the way to Roseville, they delivered the truck and all paperwork. It was the smoothest and easiest purchase we have ever had in buying a vehicle. The truck is great and came with a one year roadside assistance,free. More