AutoNation Chrysler Dodge Jeep Ram Roseville

Poor Customer Service I had taken my car in for service at AutoNation Dodge-Jeep on July 18th 2016 because the engine would not turn OFF, I drove the car into the service a I had taken my car in for service at AutoNation Dodge-Jeep on July 18th 2016 because the engine would not turn OFF, I drove the car into the service area and the car was written up by the service advisor Toby on that morning, I was called later that day by the service advisor Toby and was told they could not recreate the problem and they just flashed the ECU "Software Update" and maybe that would have fixed it. I took the car that evening and the next day the same problem happened again so I drove back to the same dealer and a different service advisor took my car in and said he would inform Toby that the car was back in doing the same thing, I was able to demonstrate the "NO Shutdown" problem to both service advisors on both days. This second time I brought the car in for this problem the service advisor Toby had called the FCA Star Care engineers to help troubleshoot this problem because the mechanics at the dealership could not find the solution. After 15 days in their shop waiting for approval for repair authorization, I was told by a case manager from FCA that was assigned to my case, that they cannot recreate the problem and so they could not run any further diagnosis so they told me to pick up the car and bring it back again the next time I could not turn the car OFF. After a few days I was sent a survey from FCA asking about my repair experience, I filled this out honestly and fairly based on my experience. About a month after this my car failed to turn OFF again, this time it was a Sunday and the dealer was not open so the car ran 9 hours idle until it ran out of gas. The next day I had the car towed back to AutoNation Dodge-Jeep and spoke to Toby the service advisor and he said to me "I do not know what I can do for you!?" "I worked 5 hours last time with FCA corporate for you and you gave me a 6 out of 10 on the review!!" "I lost $600.00 because of that review so I am NOT going to take your car in, I am not going to write you up!" I was directed to the Service manager Brian Morrow. More

Too slow on the return offers, No test drive Unfortunately, I was not that important a customer in the showroom on a Sunday night. It took over 90 minutes for my offer to be acted on by the fro Unfortunately, I was not that important a customer in the showroom on a Sunday night. It took over 90 minutes for my offer to be acted on by the front desk. Many others were having ' their offers acted on while I continued to wait alone at a desk in the back. Finally the deal was approved but by this time the dealership was closing and I did not have a chance to even test drive the car. The salesman was angry at me and did not even respond to my ""Thanks for helping me tonight. " I do believe a test drive is essential and all questions should be answered. More

humilated ! they sold me the car they wanted under so much stress after telling me my pre approved loan was not. totally controlling humiliating me in front o they sold me the car they wanted under so much stress after telling me my pre approved loan was not. totally controlling humiliating me in front of friend and getting me so upset on the showroom floor they have selling cars for there favor down to an art leading me . requesting 10,000 down for the loan changed every thing to there favor with a smile so sorry a senior disabled can be so humiliated! good thing I followed up with my lender! More

*BEST EXPERIENCE EVER!* I have purchase several cars from Jim Renschler over the years and he has always gone above and beyond to ensure that my wife and I are happy with our I have purchase several cars from Jim Renschler over the years and he has always gone above and beyond to ensure that my wife and I are happy with our purchase. Jim treats his customers with respect and he values their time. This is the reason that I have been back to see him so many times. He takes the time to find us the right car and make sure that we get a good deal on it. Thanks Jim! More

Jeremy Coffelt was a pleasure to deal with. I got the best price on my new 2014 Jeep Wrangler and never had a better buying experience!! It was hassle free and Jeremy was amazing!! Thanks again. best price on my new 2014 Jeep Wrangler and never had a better buying experience!! It was hassle free and Jeremy was amazing!! Thanks again. More

I wanted to thank Wais and Monique for an excellent car shopping experience. Your professionalism, knowledge of the produce, and sincerity were greatly appreciated. Thank you for ensuring our vehicle purc shopping experience. Your professionalism, knowledge of the produce, and sincerity were greatly appreciated. Thank you for ensuring our vehicle purchasing needs were met. A special thanks to Jim R for making this happen. More

Stan took his time listening to what we wanted we felt no Stan took his time listening to what we wanted we felt no pressure he found us a car under our budget and better than we hoped we would highly recomm Stan took his time listening to what we wanted we felt no pressure he found us a car under our budget and better than we hoped we would highly recommend him and this dealership,Thank you. More

Purchased a 2012 Jeep Liberty and found the Mr. Tufts had falsified the Certified Used Car Check List, stating that all tires were the same. Found out they were not the same and that the right rear was a di falsified the Certified Used Car Check List, stating that all tires were the same. Found out they were not the same and that the right rear was a different brand and 2 inches shorter than the other three tires. It doesn't take a rocket scientist to know that this causes stress and wear on the rear end. I live 70 miles from the dealership, so I priced a relacement tire of the same brand and size at Big O Tires. I then contacted the dealership and at first got a run around and then finally talked with Mr. Tufts, who promised to send me a check for the replacement of the tire which he had falsely stated was the same as the rest. It has been a week and a half and no check. I contacted Tufts again, he was not very cordial and stated they mailed the check to the wrong address and would get another one out. Have not heard anything back, it is quite apparent they are going to stiff me with the cost of replacing the tire, which I have already done to prevent further wear and damage to the rear end. They were all nice up to the driving off of the vehicle, then they won"t take care of their mistakes. I would not do business with this dealership again and advise anyone that anticipates purchasing a vehicle from them to have it first checked out by a Reputable Mechanic, not one of theirs. More

Autowest Chrysler rocks. I went in looking for a used car since my Benz was having shifting issues. To my surprise they has a $3750 rebate on the Chrysler 200 limited that I bought! Wow what a nice car car since my Benz was having shifting issues. To my surprise they has a $3750 rebate on the Chrysler 200 limited that I bought! Wow what a nice car leather, bluetooth, Navigation an power for days. Love this car. Steve made it so easy in helping me out. He even stayed late and drove my other car home. Thank you. Eric made the numbers really work. Tiffany was great in finance and recommended what really me sense for me to add to my car. I even got a call back from the General Manager Jim Rentschler today. Autowest you have made me feel like a VIP! More

We bought a new 2007 Caliber there in 2006. We bought a 6 year warranty and all this extra care stuff that they will do for free. I brought the car in to the service dept in 2008 to have the $4,000 rims and year warranty and all this extra care stuff that they will do for free. I brought the car in to the service dept in 2008 to have the $4,000 rims and tires that we bought with the car for a balance and rotate. I waited for about 2 hours and then someone came out and said they bent the front driver side rim and that they had to order a new one. Come to find out, they discontinued our rims, so they said that there was 1 car left on the lot with our exact rims. So, I waited another 2 hours and finally someone comes out and says that they sold the car on the the lot and now we will have to order 4 new rims. They said they would pay for the rims, so I was cool with what happened, except for the fact that I had waited for 4 hours. So, a week goes by and they finally replaced the rims on the car. When we got the car, it pulled to the left and the steering wheel began to shake as soon as I hit 60 mphs. I took it back and they said nothing was wrong with it. After a couple days, I call back pissed asking to speak with my service rep, and he didn't work there anymore and no one knew anything about my car. I tell them to check the computer, and all that is written is that they replaced the rims! So, I just drop it cause it is getting me nowhere. Today, I take it in to have my free oil change and I ask them to balance and rotate the tires, and check the transmission because it was shifting a bit weird. The rep says "ok that will be $150!!!! I was done! I told him to just give me my damn free oil change! DON'T GO TO THIS PLACE!!!! More