AutoNation Chrysler Dodge Jeep Ram Roseville

Are your vehicles for sale? We were on your lot for 1/2 hour..... we know there are sales people working there, since they were standing outside the front door chatting.... we ha We were on your lot for 1/2 hour..... we know there are sales people working there, since they were standing outside the front door chatting.... we had a couple of questions, but alas, had to leave this dealership without getting them answered.... you think this is wise, since there is definitely more than 1 dodge dealership in this town? More

New car Salesmen If the salesman are the face of a well run origination then Auto Nation Chrysler Dodge Jeep Ram in Roseville Ca. must be one top notch dealership. Tra If the salesman are the face of a well run origination then Auto Nation Chrysler Dodge Jeep Ram in Roseville Ca. must be one top notch dealership. Travis Snyder {Internet Sale} and Sales Associate, Lane Borden made my Wife and I feel valued as potential customers. Over the last month while in pursuit of a new Minnie van we contacted several dealers in the area and we were totally ignored, talked down too, or they were more interested in selling there over stocked inventory than trying to sell us what we, the consumer wanted. Not so with Travis and Lane they explained clearly every option and they worked tirelessly to find us a car we wanted and too earn our business in both friendship and pricing. As we are first time buyers with Auto Nation Chrysler Dodge Jeep Ram an as our new Pacifica has worked flawlessly for the last few days {purchased 3/31/2017 we have no feel for how the service department will work out, and hopefully all we will every need is oil changes, but if and when the time comes that service is needed I trust we will have a similar experience as we have had with Travis, Lane, and Financial Manager Markus. RRF 4/4/2017 More

Released recalled death trap onto road...TWICE! Jeep stopped in traffic full loss of power. Towed to wonderful Five Star Auto who diagnosed for free and said loss of communication system only Jee Jeep stopped in traffic full loss of power. Towed to wonderful Five Star Auto who diagnosed for free and said loss of communication system only Jeep can fully diagnose and fix. Towed into AutoNation. After a 5 day wait I had to call in to Jeep myself only to be told it was a loose battery cable and was ready to go. Despite informing them that was impossible, had personally checked cables, Five Star Auto also, technician Dave Larrabee insisted battery cable. Also despite my telling him the car never lost battery power through lights radio Windows console readout and displayed an error message about shifting to park that if you Google it is common in 2014-15 Jeep Cherokee Sport. Easy to find issue. Still insisted battery cable. Picked up car. Made it two blocks down the road. Car lost power again while driving. Nearly caused accident in front of dealership. Management did show good impression of being concerned and offered loaner car. Discovered on my own this Jeep had recall that service technician had failed to bring up. Called to inform recall match car failure exactly. Recall was for transaxle wiring repair. Recall stated loss of motility power while driving. Read out error will show shift to park. Identical to issue my car was experiencing. Called Dave Larrabee and went into dealer in person with recall notice in hand. Left after very condescending experience. Informed him recall notice said should dealer refuse replacement for any reason contact National Auto Safety Hotline in mediately as this defect can cause a crash. He said he would have to talk to his boss. To discuss a federal recall mandatory repair? Called several days later and was informed car was simply low on oil?! Low on oil does not cause car to come to screeching halt while driving. Nor explains readout error on dash. And regardless recall repair is Federal mandate so even if this experienced service technician actually thinks a car will stop dead in its tracks from being low on oil, recall is still in place and he failed to repair. Wants to put me back in a vehicle that is federally mandated as unsafe to drive. And not that it matters, but latest Jiffy Lube was early December on nearly new 2014 vehicle. Low on oil not likely, doesn't cause that kind of vehicle behavior nor does loose battery cable! And recall is mandatory so no place for debate. This driver's safety on the road as well as the safety of all those who encounter my unrepaired car apparently of no interest two service technician Dave Larrabee. Only reason for posting this review is I'm having a hard time going over his head and Jeep at least seems to care about publicly poor reviews. If not death traps being released to drivers in federally mandated undriveable condition, but hey at least the oil's topped off a little. One last item. Despite a letter showing dealer responsibility for all costs, Dave Larrabee also refused reimbursement for $170 diagnostic once recall was discovered. Letter states plain as day if dealer refuses to cover costs please contact immediately. Showed it to Dave. His response was, "well how am I supposed to cover the cost of my diagnostic?" Take it up with Jeep Dave. When the company you work for itself issues correspondence saying repairs are covered, the technician doesn't revoke coverage. Summary. Important safety recall describes exact error experienced in car. Loss of motility power. Read out shift to park. Technician insists it is loose battery cable then low oil causing car to come to screeching halt? Refuses recall repair or recall repair cost coverage issued by Jeep. Sends deathtrap back onto road unless management gets involved. Anyone concerned? Perhaps just waiting for the future lawsuit after double negligence causes fatal accident? Or we could back up and do this the right way, repair the recalled malfunctioning systems, cover the cost as Jeep and the federal government require and show a little concern for Jeep drivers and anyone near them staying alive. More

Great Experience Highly recommend AutoNation Roseville. 3 words: Professional, Fast, & Reasonable. The salesman and finance manager were friendly and made this a gre Highly recommend AutoNation Roseville. 3 words: Professional, Fast, & Reasonable. The salesman and finance manager were friendly and made this a great experience. Jeep Grand Cherokee Trailhawk is amazing! More

Service department representative was great! My experience was good, the quality of services was excellent and my representative was very helpful. I had purchased a 2016 Challenger Scat Pack an My experience was good, the quality of services was excellent and my representative was very helpful. I had purchased a 2016 Challenger Scat Pack and required it's first oil change and service. I notified them I was concerned about the brakes making noise during lightly applied braking. They looked at them and after some discussion decided to replace them. I now have a quiet braking new car and am pleased with my purchase and service experience. More

Poor Customer Service I had taken my car in for service at AutoNation Dodge-Jeep on July 18th 2016 because the engine would not turn OFF, I drove the car into the service a I had taken my car in for service at AutoNation Dodge-Jeep on July 18th 2016 because the engine would not turn OFF, I drove the car into the service area and the car was written up by the service advisor Toby on that morning, I was called later that day by the service advisor Toby and was told they could not recreate the problem and they just flashed the ECU "Software Update" and maybe that would have fixed it. I took the car that evening and the next day the same problem happened again so I drove back to the same dealer and a different service advisor took my car in and said he would inform Toby that the car was back in doing the same thing, I was able to demonstrate the "NO Shutdown" problem to both service advisors on both days. This second time I brought the car in for this problem the service advisor Toby had called the FCA Star Care engineers to help troubleshoot this problem because the mechanics at the dealership could not find the solution. After 15 days in their shop waiting for approval for repair authorization, I was told by a case manager from FCA that was assigned to my case, that they cannot recreate the problem and so they could not run any further diagnosis so they told me to pick up the car and bring it back again the next time I could not turn the car OFF. After a few days I was sent a survey from FCA asking about my repair experience, I filled this out honestly and fairly based on my experience. About a month after this my car failed to turn OFF again, this time it was a Sunday and the dealer was not open so the car ran 9 hours idle until it ran out of gas. The next day I had the car towed back to AutoNation Dodge-Jeep and spoke to Toby the service advisor and he said to me "I do not know what I can do for you!?" "I worked 5 hours last time with FCA corporate for you and you gave me a 6 out of 10 on the review!!" "I lost $600.00 because of that review so I am NOT going to take your car in, I am not going to write you up!" I was directed to the Service manager Brian Morrow. More

Too slow on the return offers, No test drive Unfortunately, I was not that important a customer in the showroom on a Sunday night. It took over 90 minutes for my offer to be acted on by the fro Unfortunately, I was not that important a customer in the showroom on a Sunday night. It took over 90 minutes for my offer to be acted on by the front desk. Many others were having ' their offers acted on while I continued to wait alone at a desk in the back. Finally the deal was approved but by this time the dealership was closing and I did not have a chance to even test drive the car. The salesman was angry at me and did not even respond to my ""Thanks for helping me tonight. " I do believe a test drive is essential and all questions should be answered. More

humilated ! they sold me the car they wanted under so much stress after telling me my pre approved loan was not. totally controlling humiliating me in front o they sold me the car they wanted under so much stress after telling me my pre approved loan was not. totally controlling humiliating me in front of friend and getting me so upset on the showroom floor they have selling cars for there favor down to an art leading me . requesting 10,000 down for the loan changed every thing to there favor with a smile so sorry a senior disabled can be so humiliated! good thing I followed up with my lender! More

*BEST EXPERIENCE EVER!* I have purchase several cars from Jim Renschler over the years and he has always gone above and beyond to ensure that my wife and I are happy with our I have purchase several cars from Jim Renschler over the years and he has always gone above and beyond to ensure that my wife and I are happy with our purchase. Jim treats his customers with respect and he values their time. This is the reason that I have been back to see him so many times. He takes the time to find us the right car and make sure that we get a good deal on it. Thanks Jim! More

Jeremy Coffelt was a pleasure to deal with. I got the best price on my new 2014 Jeep Wrangler and never had a better buying experience!! It was hassle free and Jeremy was amazing!! Thanks again. best price on my new 2014 Jeep Wrangler and never had a better buying experience!! It was hassle free and Jeremy was amazing!! Thanks again. More