AutoNation Chrysler Dodge Jeep Ram Roseville

Service Department will not respond - terrible service Wow, not sure where to start. But, for people like myself who expect good or at least decent service and hope to at least to be called within a day a Wow, not sure where to start. But, for people like myself who expect good or at least decent service and hope to at least to be called within a day and a half about the service of the car, don't go to the AutoNation Chrysler Jeep Dodge Ram Roseville dealership. They will hold your car for days and will not call you back. Don't expect to talk to a manager either as you will just go to voice mail with no call back. Wish someone had let me know. Hope this helps you find a better solution. I am hoping to get my car back serviced or not within a few more days. Makes me regret buying a Jeep. More

Intradepartment communications issues, poor scheduling Customer Service – NOT! Full disclosure: I am not a regular service customer nor have I purchased a vehicle from AutoNation. In summary: from my e Customer Service – NOT! Full disclosure: I am not a regular service customer nor have I purchased a vehicle from AutoNation. In summary: from my experience twice it appears the Service Department has a significant communications disconnect between customers (at least this one), their service writers, and the mechanics. It is also unknown to me whether or not AutoNation puts its regular customers or those who have purchased vehicles from them ahead of Chrysler Corp customers who need safety recall work done. On July 5 I had scheduled a 7:30AM appointment to have corrective action taken for a safety recall on my Dodge RAM 1500 fuel tank bracket. Sometime mid afternoon the service writer called me to advise that the work could not be accomplished that day due to work spill-over from the previous work day. I told him that was entirely unacceptable as it interfered with plans made for a trailer trip. I rescheduled the appointment for 8:00 AM July 18. Yesterday, the 18th, I had my vehicle in the service queue at the appointed time. Not until late afternoon did the service writer call me to advise that (1) the work had not been started yet and that AutoNation would need to keep the vehicle overnight. (To his credit he comp’ed me a rental at Enterprise for my inconvenience.) Mid-morning, today, July 19, I called to inquire re the status of the recall repairs and had to leave a message. Hearing nothing an hour later I again called to learn that the service writer was unavailable and I asked to speak with the service manager, who was also unavailable. Leaving a message for him, I still heard nothing by mid afternoon. I called yet again and was advised that the service writer was physically checking the status. He called shortly thereafter to advise that the work order >was still sitting on his desk< and that the work had yet to be started. I advised him to hold any work and that I would be over to retrieve my vehicle. I have worked in customer service and know what can be done to facilitate that operative word “service.” AutoNation would be well advised to focus on communications with its customers as that would have gone a long way with me. At this point I don’t think I can trust the AutoNation Chrysler-Jeep-Dodge service department to take care of the safety recall for my vehicle. More

Say anything to sell a car I purchased a Dodge Journey in August of 2016 from Travis Snyder. Great guy at the time, offering 2 years of Sirius XM. Now a year later, Sirius is I purchased a Dodge Journey in August of 2016 from Travis Snyder. Great guy at the time, offering 2 years of Sirius XM. Now a year later, Sirius is disconnecting. I call and talk to Travis who tells me that he'll check on it and call me back. 2 hours later he has someone else call me to tell me that they only do a one year free subscription and there's nothing they can do about it. The fact that he sold it on two years was crap and that he couldn't even be bothered to call me personally, SHAME ON YOU! I have had nothing but trouble with this vehicle starting a month after I bought it. Under carriage plug, back hatch. And a leak from the satellite antenna which is still not completely fixed. I moved to another state and had to take it to a dealer there where they're trying to fix the problem the Autonation Dodge didn't. Don't bother with this place not worth the trouble. More

Worst Dealership Ever Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary th Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary thing is I took it back 2 days prior since the rpm were jumping and it shook when you drove it. They forgot to tighten the tie rods. This has been a nightmare that could of killed our family and they have done NOTHING for us More

Extremely slow service dept They gave me a 09:15 am appt. I arrived before 9. They told me it would be about 2 hours to fix the airbag recall. Well they finally fixed it 5 and a They gave me a 09:15 am appt. I arrived before 9. They told me it would be about 2 hours to fix the airbag recall. Well they finally fixed it 5 and a half hours later. What good is an appt? Also everytime I asked how much longer I was told " should just be a little longer" Place is way too slow and won't give you a straight answer or apologize. More

Are your vehicles for sale? We were on your lot for 1/2 hour..... we know there are sales people working there, since they were standing outside the front door chatting.... we ha We were on your lot for 1/2 hour..... we know there are sales people working there, since they were standing outside the front door chatting.... we had a couple of questions, but alas, had to leave this dealership without getting them answered.... you think this is wise, since there is definitely more than 1 dodge dealership in this town? More

New car Salesmen If the salesman are the face of a well run origination then Auto Nation Chrysler Dodge Jeep Ram in Roseville Ca. must be one top notch dealership. Tra If the salesman are the face of a well run origination then Auto Nation Chrysler Dodge Jeep Ram in Roseville Ca. must be one top notch dealership. Travis Snyder {Internet Sale} and Sales Associate, Lane Borden made my Wife and I feel valued as potential customers. Over the last month while in pursuit of a new Minnie van we contacted several dealers in the area and we were totally ignored, talked down too, or they were more interested in selling there over stocked inventory than trying to sell us what we, the consumer wanted. Not so with Travis and Lane they explained clearly every option and they worked tirelessly to find us a car we wanted and too earn our business in both friendship and pricing. As we are first time buyers with Auto Nation Chrysler Dodge Jeep Ram an as our new Pacifica has worked flawlessly for the last few days {purchased 3/31/2017 we have no feel for how the service department will work out, and hopefully all we will every need is oil changes, but if and when the time comes that service is needed I trust we will have a similar experience as we have had with Travis, Lane, and Financial Manager Markus. RRF 4/4/2017 More

Released recalled death trap onto road...TWICE! Jeep stopped in traffic full loss of power. Towed to wonderful Five Star Auto who diagnosed for free and said loss of communication system only Jee Jeep stopped in traffic full loss of power. Towed to wonderful Five Star Auto who diagnosed for free and said loss of communication system only Jeep can fully diagnose and fix. Towed into AutoNation. After a 5 day wait I had to call in to Jeep myself only to be told it was a loose battery cable and was ready to go. Despite informing them that was impossible, had personally checked cables, Five Star Auto also, technician Dave Larrabee insisted battery cable. Also despite my telling him the car never lost battery power through lights radio Windows console readout and displayed an error message about shifting to park that if you Google it is common in 2014-15 Jeep Cherokee Sport. Easy to find issue. Still insisted battery cable. Picked up car. Made it two blocks down the road. Car lost power again while driving. Nearly caused accident in front of dealership. Management did show good impression of being concerned and offered loaner car. Discovered on my own this Jeep had recall that service technician had failed to bring up. Called to inform recall match car failure exactly. Recall was for transaxle wiring repair. Recall stated loss of motility power while driving. Read out error will show shift to park. Identical to issue my car was experiencing. Called Dave Larrabee and went into dealer in person with recall notice in hand. Left after very condescending experience. Informed him recall notice said should dealer refuse replacement for any reason contact National Auto Safety Hotline in mediately as this defect can cause a crash. He said he would have to talk to his boss. To discuss a federal recall mandatory repair? Called several days later and was informed car was simply low on oil?! Low on oil does not cause car to come to screeching halt while driving. Nor explains readout error on dash. And regardless recall repair is Federal mandate so even if this experienced service technician actually thinks a car will stop dead in its tracks from being low on oil, recall is still in place and he failed to repair. Wants to put me back in a vehicle that is federally mandated as unsafe to drive. And not that it matters, but latest Jiffy Lube was early December on nearly new 2014 vehicle. Low on oil not likely, doesn't cause that kind of vehicle behavior nor does loose battery cable! And recall is mandatory so no place for debate. This driver's safety on the road as well as the safety of all those who encounter my unrepaired car apparently of no interest two service technician Dave Larrabee. Only reason for posting this review is I'm having a hard time going over his head and Jeep at least seems to care about publicly poor reviews. If not death traps being released to drivers in federally mandated undriveable condition, but hey at least the oil's topped off a little. One last item. Despite a letter showing dealer responsibility for all costs, Dave Larrabee also refused reimbursement for $170 diagnostic once recall was discovered. Letter states plain as day if dealer refuses to cover costs please contact immediately. Showed it to Dave. His response was, "well how am I supposed to cover the cost of my diagnostic?" Take it up with Jeep Dave. When the company you work for itself issues correspondence saying repairs are covered, the technician doesn't revoke coverage. Summary. Important safety recall describes exact error experienced in car. Loss of motility power. Read out shift to park. Technician insists it is loose battery cable then low oil causing car to come to screeching halt? Refuses recall repair or recall repair cost coverage issued by Jeep. Sends deathtrap back onto road unless management gets involved. Anyone concerned? Perhaps just waiting for the future lawsuit after double negligence causes fatal accident? Or we could back up and do this the right way, repair the recalled malfunctioning systems, cover the cost as Jeep and the federal government require and show a little concern for Jeep drivers and anyone near them staying alive. More

Great Experience Highly recommend AutoNation Roseville. 3 words: Professional, Fast, & Reasonable. The salesman and finance manager were friendly and made this a gre Highly recommend AutoNation Roseville. 3 words: Professional, Fast, & Reasonable. The salesman and finance manager were friendly and made this a great experience. Jeep Grand Cherokee Trailhawk is amazing! More

Service department representative was great! My experience was good, the quality of services was excellent and my representative was very helpful. I had purchased a 2016 Challenger Scat Pack an My experience was good, the quality of services was excellent and my representative was very helpful. I had purchased a 2016 Challenger Scat Pack and required it's first oil change and service. I notified them I was concerned about the brakes making noise during lightly applied braking. They looked at them and after some discussion decided to replace them. I now have a quiet braking new car and am pleased with my purchase and service experience. More