AutoNation Chrysler Dodge Jeep Ram Roseville

They are very helpful even when the parts are not available. I do not think the dealership should be blamed during this time of inability to obtain parts it is the new way of life. Perhaps it is a available. I do not think the dealership should be blamed during this time of inability to obtain parts it is the new way of life. Perhaps it is a way to slow everyone down. Thank you for your care of my vehicle. More

Never have I had a more horrible experience purchasing a car. Salesman was great but the sales manager hung up on my husband. DON'T GO car. Salesman was great but the sales manager hung up on my husband. DON'T GO More

I am completely dissatisfied with Dodge and the product they put out. I have purchased two new Ram trucks from Autowest Dodge. My current truck is a 2011 Ram 2500 diesel. In the ten years I have owned t they put out. I have purchased two new Ram trucks from Autowest Dodge. My current truck is a 2011 Ram 2500 diesel. In the ten years I have owned this truck, it has had all maintenance performed by Autowest Dodge. I have had multiple oxygen sensors replaced and am now dealing with replacement of the main computer for the SECOND time. It is more than ridiculous to have to replace a major component like the main computer twice in the span of only ten years. The computer was replaced the first time only three years ago. I now find out that Dodge has such little confidence in their product that they only warranty the computer for two years. Of course mine needs replacement at the three year mark, out of warranty. My truck has less than 80,000 miles on it and was purchased with the expectation that I would get many more trouble free miles due to the Cummins Diesel engine. What I did not consider is the Dodge components of the vehicle that may not live up to the longevity of the engine. My service advisor, John Avitia, did advocate for me and try to get some relief on the replacement of the computer but was unsuccessful. I had to make numerous calls to find the outcome of any help that may be provided, I guess I shouldn’t have been surprised to find there would be no help in replacing the computer. Dodge customer care was absolutely no help as well, with the response we can’t help you. As I said, the only maintenance work performed on my truck has been at Roseville Autowest Dodge. My truck has been maintained with all scheduled maintenance yet still I am replacing major components that should not fail at the low times and mileage that I currently have. I have had difficulty scheduling maintenance at times due to the high volume of vehicles coming into the dealership. My largest complaint, other than the poor quality components Dodge puts out, is the lack of information provided to me regarding vehicle servicing. I typically have to make numerous calls to find out the status of my vehicle or what may need to be done with future servicing. I am still waiting for a call with an estimate on replacement of the computer. Right now I have lost all confidence in Dodge. I love the truck I currently own but don’t know that I would purchase another Ram product knowing now how Dodge stands behind their product. More

I have had vehicles serviced at several dealerships over the years and have never had better service anywhere than what I get at AutoNation CDJR in Roseville over the years and have never had better service anywhere than what I get at AutoNation CDJR in Roseville More

Don was very Friendly and professional, and manager was very responsive too and informed me of everything that they had to do on the car. very responsive too and informed me of everything that they had to do on the car. More

I have not dealt with anyone but the customer service rep, who would connect me to the services department. I have called on three different occasions to get some assistance for my 2019 Dodge Caravan wi rep, who would connect me to the services department. I have called on three different occasions to get some assistance for my 2019 Dodge Caravan with the bluetooth delay concerning audio calls, audio streaming, and video streaming. The delay is about 3 - 5 seconds, (1) phone calls end but the timer is still running and the automated voice responds "phone call ended" 4-5 seconds after the call ended. I press "play" for a streaming audio song/message and/or video with audio, and the timer will start before you hear anything until about 4-5 seconds later; and the two will never sync up, it will remain delayed throughout. If I play the video and/or audio with my bluetooth off, it will play normally. Is this a Dodge issue? I have not experienced this in rental vehicles, or previously owned vehicles until now. This is my second Dodge vehicle ever owning; but first Dodge with bluetooth capabilities. Will someone in Services or the Bluetooth department please call me back? I left two or three voicemail messages within the last 10 days. Thank you. More

Terrible service. Took 3 weeks to get my daughters car in for a mechanical problem, under warranty! Once I finally got the car in they were so busy that day (Friday) that they told me to come pick the car u for a mechanical problem, under warranty! Once I finally got the car in they were so busy that day (Friday) that they told me to come pick the car up and bring it back on Monday as they couldnt get to it. Seems to be a similar situation each time I have brought this vehicle in. More

Don Always treats us well. This was a unique problem. The repair took a long time, but it was a problem that doesn’t occur often. repair took a long time, but it was a problem that doesn’t occur often. More

I won't take my Jaap anywhere else. I trust my service writer. He has taken care of my vehicle for years and I'm so grateful! writer. He has taken care of my vehicle for years and I'm so grateful! More

I am very thankful they were able to fit me into an already impacted schedule to service my truck after the check engine light activated. John was my service rep for the second time in recent visits an already impacted schedule to service my truck after the check engine light activated. John was my service rep for the second time in recent visits and is always great to work with. Thanks John!!’ More