AutoNation Chrysler Dodge Jeep Ram Roseville

The attention for service on my Nissan was a pleasant experience. Quick reception of the vehicle, contact and information of the recommended service, and above all the car service was completed before experience. Quick reception of the vehicle, contact and information of the recommended service, and above all the car service was completed before the time given! Special thanks to Shane for being on top of things! More

I dropped off my 2018 Dodge RAM 1500 at the dealer to get the air ride suspension, back-up camera & screen fixed, and the fuel neck filler hose replaced. I also asked them to change the oil and and rotate th the air ride suspension, back-up camera & screen fixed, and the fuel neck filler hose replaced. I also asked them to change the oil and and rotate the tires. When I dropped of the vehicle in the morning I was told by the repair advisor Donald Harmon that he would give me a call by 3pm to let me know if the vehicle was done. At 4pm I had not heard from the dealership and called Donald to get an update. Donald asked me if they could keep the vehicle for another day to further diagnose the problem and for the neck fuel filter hose to arrive. I agreed and he said again that he would call me the next day by 3pm to let me know if the repair was completed. I ended up calling Donald after I got off work at 5pm because he never called me. Donald said they rotate the tires and changed the oil. He said that the technician could not find a problem with the air ride suspension or the back-up camera and the part for the fuel neck had not arrived yet. Donald asked me if I wanted to pick up my truck since it was Fri and drop it back off after the weekend when the part for the fuel neck arrived. I agreed and picked up my truck. On the drive home the low tire warning light came on in the truck, because both of the front tires were more than 10psi underinflated. When the technician rotated the tires and performed the "multipoint" vehicle inspection that covered tire wear, they did not bother to check the tire pressure. As soon as I arrived home and backed into my driveway the camera screen started flickering between a blue and black screen, indicating that the problem with the camera had not been fixed. I Inflated the tires to the correct inflation pressure myself and waited for Donalds call on Mon to let him know about the back-up camera issue. I never received a call from the dealership to let me know that the warranty replacement part had arrived. I was also charged for the two days that I had the rental car while my truck was at the shop, even though I have the extended CarMax Maxcare warranty that covers rental car coverage. Donald said that I was not eligible for the rental car reimbursement because the dealer could not find a problem with the vehicle and I would have to pay for the rental car on my own. Given the lack of professionalism and poor service quality I would recommend taking your vehicle to a repair shop that is more capable and appreciative of your business. More

Great service. Brought my truck in for a trade and walked out with a better deal and truck. Wasn't pressured to buy any thing amazing people out with a better deal and truck. Wasn't pressured to buy any thing amazing people More

Don was very courteous and professional. I trust Don with all of my families vehicles. all of my families vehicles. More

The sales team were so nice and helpful when I was buying my car. The last time I brought a car my experience wasn't so great but they really made up for that. i left there with a smile on my face and so hap my car. The last time I brought a car my experience wasn't so great but they really made up for that. i left there with a smile on my face and so happy to have my new car. Thomas was amazing and so kind!! Thank you More

John Avitia was great to work with. Service was great. Just wish the dealership would give credit for having to use Uber. I understand most dealers do. great. Just wish the dealership would give credit for having to use Uber. I understand most dealers do. More

Everyone did a great job and they are friendly and fast , would definitely go there again would definitely go there again More

Great experience with the sales rep. He was very kind and patient also very knowledgeable on the Jeep I wanted. So happy with my purchase! patient also very knowledgeable on the Jeep I wanted. So happy with my purchase! More

The service department met me at the scheduled appointment time and the issue was corrected and I was out the door in the expected time window. The service advisor, John Avitia, was great and kept appointment time and the issue was corrected and I was out the door in the expected time window. The service advisor, John Avitia, was great and kept me informed of the repair progress. More

Great service very helpful clean great place to wait for your car will be back your car will be back More