AutoNation Chrysler Dodge Jeep Ram Hilton Head

Michael and Jimmy did a great job working with us on our purchase of a new Jeep. It was the best experience I’ve had a peacock. purchase of a new Jeep. It was the best experience I’ve had a peacock. More

Beware Branded Title Vehicles My wife and I have purchased several cars from this mall over the last few years. Most purchases were pleasant, except for one. That's why I'm here. A My wife and I have purchased several cars from this mall over the last few years. Most purchases were pleasant, except for one. That's why I'm here. About a year ago, we wanted to upgrade my sedan to an SUV to accommodate our growing family and after looking online found a Jeep in our price range that looked to be in good condition. We went in the next day, and ended up purchasing the vehicle. Everything was fine at the time and we went on with our life. Fast forward a year and we're back to lease another vehicle for my wife and look at purchasing a truck for myself to pursue additional business ventures. We found vehicles we liked and sat down to work numbers. That is until we were told my Jeep that I had purchased a year ago was worth half of what I owed. It was then that the salesmen printed and showed me an 11 page Car-Fax with every alert you could think of plastered on the front. I had been sold a lemon law vehicle, that had also been in a severe accident causing it to now have a salvage title. None of this was disclosed to me when purchasing the vehicle, otherwise I would not have purchased it!! I have since spent the last 6 months either on the phone with the bank that financed the loan, or trying to get in touch with someone at Peacock to resolve this situation. I was told my John Lyons at Peacock that we would work out a deal to help me trade into something else and make the situation right. That was in July and nothing has changed. During this entire time, the ac in the Jeep failed and needed a few components replaced. I was told that it was under "A Warranty" and that it would be fixed. I bring the car in, only to be called a few days later telling me that the warranty company will not cover those specific components and I will need to pay the diagnostic fee of $150 to get my vehicle back. A few weeks go by and John calls me to see if the Jeep had been fixed. I explain to him what happened and he says he is going to "pull some strings" to get the ac fixed. Strings were pulled and the parts were ordered under warranty. 3 more weeks go by, mind you this entire time having to drive the car with my 2 young children in 100 degree weather. I finally had enough and called to see why there was a delay. I was told that the parts had been in for some time, but they were waiting to have a loaner vehicle become available. I was never given the option to just drop my car off, instead they made a choice for me and my kids suffered because of that. Finally the ac was fixed, once temps dropped below 80, thanks.I went in to see if they would stand by what John had said of making this entire situation right, and getting me traded out of a vehicle that is not worth what I owe. I was told my another manager there that there was no way they could do anything unless I had an additional $3,000 for a down payment. Mind you, the truck i was looking at was under $25,000 and my Jeep loan is under $20,000 yet they refused to fix the mess they had made. Before leaving, I was told by one of the salesmen to buy a lottery ticket on the way home in hopes of coming up with the necessary cash to make a deal. Long story short, this has been the worst experience purchasing a car I have ever dealt with. The guys that sold me the car originally weren't upfront about the history and damage to the vehicle and just wanted to make a sale. The management who have agreed that the car shouldn't have been sold are unwilling to do anything to make it right. They are willing to lose loyal customers over a branded title car that they should never have placed on the lot in the first place. I have been in customer service for over 13 years and never have I seen a company treat customers like this, let alone refuse to even respond to emails or calls. DO NOT buy from Peacock. They only treat you as a valued customer if you have cash you're willing to throw around. If there's an issue with a purchase they will tell you best of luck, and to go buy lottery tickets. The only reason this has 1 star is because zero isn't an option. More

truck In looking for a truck all over Savannah and having no luck, I found my luck at Peacock! I love the truck and am confident in my purchase. In looking for a truck all over Savannah and having no luck, I found my luck at Peacock! I love the truck and am confident in my purchase. More

Great service Second visit to their service center, and what I appreciate most is the consistency of great service to date. The staff is friendly and professional. Second visit to their service center, and what I appreciate most is the consistency of great service to date. The staff is friendly and professional. The facilities are nice and well kept. I will continue to have my vehicle serviced here. More

Shiloh and every one there EXCELLENT IN EVERY WAY. I LOST MY HUSBAND A COUPLE OF YEARS AGO AND YOU MAKE THIS EXPERIENCE SO PLEASANT FOR ME. VERY HELPFUL AND PAINLESS. THANK YO EXCELLENT IN EVERY WAY. I LOST MY HUSBAND A COUPLE OF YEARS AGO AND YOU MAKE THIS EXPERIENCE SO PLEASANT FOR ME. VERY HELPFUL AND PAINLESS. THANK YOU SO MUCH. BRENDA KOEHLER More

Michael was amazing I highly suggest using Michael for sale. His manager Jimmy is equally to be commended. A great experience for a first time buyer. Thank you Michael an I highly suggest using Michael for sale. His manager Jimmy is equally to be commended. A great experience for a first time buyer. Thank you Michael and Jimmy. More

Love my new Ram! Fantastic experience from start to finish. Truck was a great value, sales staff was excellent! Accommodating and efficient! Michael Becerra delivered Fantastic experience from start to finish. Truck was a great value, sales staff was excellent! Accommodating and efficient! Michael Becerra delivered our truck which was a huge bonus for us. More

Great experience John Davidson went above and beyond at his job. He’s a very good salesman. I have bought several cars from him in the past and will continue to do John Davidson went above and beyond at his job. He’s a very good salesman. I have bought several cars from him in the past and will continue to do so in the future. More

Fast service!!! Shilol was superb!!! Highly recommended. Keep up the great work. Will be back in six months. Holla back young’n. Riding dirty!!!! Great facility and p Shilol was superb!!! Highly recommended. Keep up the great work. Will be back in six months. Holla back young’n. Riding dirty!!!! Great facility and peeps. More

Excellent Kim Dennison was outstanding. She made sure everything was taken care of, right down to my hotel, rental and emotional support. She made sure I did no Kim Dennison was outstanding. She made sure everything was taken care of, right down to my hotel, rental and emotional support. She made sure I did not have to worry about anything! I was traveling with my two granddaughters when my water pump sprung a leak. She made sure the tow truck operator New she was waiting for me so I would not be stranded at the dealership with the girls. She stayed way after her day was over to be sure my grandgirls and I were safe in a hotel, had a nice place to have dinner, and arranged a rental car for us the next day. I had to take the grandgirls home to Florida by the following Monday for the first day of school. She called and checked on us, in Florida, and kept me informed about my Cherokee. I have been driving for 50 years, and have broke down on the side of the road before. Her smiling face and kindness was something I could never thank her enough for. Thanks again and again Kim Dennison! I live in North Carolina, and wish I lived in Hilton Head just to have contact with Kim, and buy my new Cherokee from Peacock! More