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AutoNation Chevrolet West Colonial
Orlando, FL
660 Reviews
AutoNation Chevrolet West Colonial carries an extensive selection of new and pre-owned cars, trucks, vans, crossovers and SUVs in ORLANDO. No matter what vehicle you might have in mind, we’ve got the perfect fit for you. If you’re looking to lease your next Chevrolet, at AutoNation Chevrolet West Colonial, we have competitive lease specials on new Chevrolet vehicles. AutoNation Chevrolet West Colonial also has an extensive collection of quality pre-owned and certified vehicles at affordable prices. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 660 reviews
July 01, 2023
I was visiting family from out of town, and my car needed its first oil change. The service team at Auto Nation not only was able to get me in in a timely manner, but their energy was so incredibly positive, its first oil change. The service team at Auto Nation not only was able to get me in in a timely manner, but their energy was so incredibly positive, despite the torrential downpour that was happening. They were happy, joking around, and truly seemed to enjoy their jobs. It was a true pleasure interacting with the service team. Would highly recommend More
by asjr312
Employees Worked With
service center
June 29, 2023
Ericka was awesome 👏. She took the time to explain everything to us and although it was hot 🥵 outside, she was very patient with us and took the time to show us multiple She took the time to explain everything to us and although it was hot 🥵 outside, she was very patient with us and took the time to show us multiple vehicles until we found the one we wanted. Thanks Ericka. She even gave us water to keep us hydrated during the process. More
by beapeters73
Employees Worked With
Ericka
June 25, 2023
Knowledgeable, polite, and courteous. They informed of the wait time in advance and gave me written detailed paperwork when completed of the diagnostic. They informed of the wait time in advance and gave me written detailed paperwork when completed of the diagnostic. More
by sonia_scott
Employees Worked With
Tim
June 25, 2023
Jamel Black is the worst Consultant in the Service Center. He doesn't like when you ask to speak with someone higher than him do to not being able to handle things beyond his control. If you ask for h Center. He doesn't like when you ask to speak with someone higher than him do to not being able to handle things beyond his control. If you ask for his manager, he will argue with you, over talk you and curse you out telling you to "GET YOUR GHETTO xxx UP OUT OF HERE!" Jamel will tell you he is from Mercy Drive to intimidate you and then his manager Mike will back him up and let him approach you aggressively calling you stupid and a liar and not tell him to calm down! I had to tell him if he touch me, I will have to call the cops on him! Then I called his manager BRENT MILLS and he never returned my call and his facility manager DERRICK CHILDS will call you and tell you he heard 2 different versions and he wasnt there then get mad because you called corporate telling you that he read your lengthy email. I didnt know I was limited to writing up a complaint (DERRICK REALLY CALLED ME UPSET THAT I CONTACTED CORPORATE BECAUSE HE DIDNT WANT TO SIMPLY APOLOGIZE FOR HIS STAFF THREATENING ME AND CURSING ME OUT) IF THAT WAS HIS MOM, SISTER, DAUGHTER ETC, JAMEL'S END RESULT OF THREATS WOULD HAVE WENT A DIFFERENT WAY. WHAT GOES AROUND COMES AROUND!!! THANK ME LATER, I GUARANTEE THAT DERRICK WILL SEE HIS STAFF WORKER SPLURGE OUT ON ANOTHER CUSTOMER BECAUSE THATS JUST HOW JAMEL IS, ITS HIS WAY OR NO WAY, HE STILL HAVE HIS JOB AND EVEN THOUGH HE MADE AN INTIMIDATING ATTACK TOWARDS ME, KEPT RUNNING IN AND OUT THE #MANAGER MIKE OFFICE WHEN I WAS SPEAKING WITH MIKE ABOUT THE ISSUE CALLING ME A LIAR AND TELLING MIKE WHATEVER HE TOLD ME STANDS! MIKE NEVER STOPPED JAMEL'S AGGRESSION TOWARDS ME AS A WOMAN, HE ALLOWED HIM TO SPEAK TO ME AND THREATEN ME AND DIDNT APOLOGIZE NOR TRY TO DE ESCALATE THE SITUATION THEN HIS MANAGERS, BRENT AND DEREK BELIEVED HIS LYING SOB STORY OPENING UP THE DOORS TO TREAT ANOTHER CUSTOMER LIKE THIS I HATE I THAT I BOUGHT MY CAR FROM THEM, WHAT THE xxxx HAVE I GOT MYSELF INTO? I should have known that this dealership was no good after I took my car to them 3-4 times where they misdiagnosed my car even on the diagnostic machine and charged me for an issue that wasnt wrong with the car, it was a whole different issue costing me thousands of dollars at the end of the day do to the issue getting worse they overlooked! What a HORRIBLE DEALERSHIP AND UNPROFESSIONAL AGGRESSIVE STAFF! Lol DERRICK CALLED ME AND TOLD ME NOT TO BRING MY CAR BACK BECAUSE HE IS MAD AT THIS REVIEW AND THE COMPLAINT TO CORPORATE LOL LOL LOL DONT GET TRICKED INTO BUYING A CAR FROM THEM, IM TRADING THIS CAR ASAP NO CHEVY! PLUS MY CAR IS ALREADY FIXED BY ANOTHER COMPANY SO 3 PHONE CALLS TO ME TODAY WAS NOTHING BUT HARRASSMENT DERRICK CHILDS!!! USE THE BRAIN YOU WERE BLESSED WITH, COMMON SENSE IS IF YOU WERE MISTREATED, WOULD YOU GO BACK TO THAT ESTABLISHMENT? I WAS NEVER COMING BACK THERE AGAIN AFTER YOU ALL THREATENED MY LIFE AND ALLOWED YOUR STAFF TO COVER IT UP! AUTONATION SEND DERRICK, MIKE, JAMEL AND BRENT BACK TO CUSTOMER SERVICE TRAINING CLASSES BECAUSE DERRICK CLEARLY GOT DISCONNECTED FROM IT CALLING ME WITH AN ATTITUDE TODAY ALL IN HIS PERSONAL FEELINGS ABOUT A REVIEW THAT I HAVE A RIGHT TO POST...THIS IS A FREE COUNTRY!!! You have no leadership intelligence skills, Name 1 company you go to and the managers allow the workers to mistreat their customers... You were not threatened and disrespected, I was all because I simply asked for a manager. JAMEL WAS SUPPOSED TO GET THE MANAGER AND JUST MOVE ON TO THE NEXT, IT WAS NO NEED FOR NAME CALLING AND THREATS!!! More
by Tamelle
Employees Worked With
Jamel Black, Derrick Childs, Mike, Brent Mills
June 23, 2023
This was the first time I visited this dealership for service on my vehicle and I must say that the service was exceptional. I will be servicing my vehicle there from now on. service on my vehicle and I must say that the service was exceptional. I will be servicing my vehicle there from now on. More
by egreenidge
Employees Worked With
Jamal Black
