AutoNation Chevrolet West Colonial

This was the absolute worst shopping experience for cars I have ever experienced. I requested pricing on 3 separate pairs of vehicles, yes I was going to purchase 2 new cars from them. The choices wer I have ever experienced. I requested pricing on 3 separate pairs of vehicles, yes I was going to purchase 2 new cars from them. The choices were Malibu LS/Equinox LS, Impala LS/Equinox LS, Equinox LS x2. After explaining what I wanted and I would only work with OTD prices, I was sent the following prices. Malibu/Equinox $45,000 Impala/Equinox $45,000 Equinox/Equinox $47,000 Once I got there, and spent 3hrs filling out the paper work etc, they come over and tell me the Impala/Equinox was priced wrong and it would be $49,000 out the door. Almost $5000 more. I got pissed and left. I contact my sales person Samantha and inquired if the $47,000 price for the pair was available that I would go back and buy. They now claimed it to be $48,000. If at all possible RUN away from this place before they try to lie to you to get you in and change the price. More

I recently purchased a used Corvette from another dealership in town. (not a Chevy dealer). a few days later I noticed that the clear panel roof had sun damage. I decided to take the car to the neare dealership in town. (not a Chevy dealer). a few days later I noticed that the clear panel roof had sun damage. I decided to take the car to the nearest Chevrolet dealer by my home to have them xxxxx the problem. I expected a fight on my hands. This is where I met Tim Brown in the service dept. I told him briefly about the problem and he was all ears. Before we even got to the car he told me that they would fix the problem. No sarcasm or anything, i was shocked. He asked me if this was my first Corvette and I told him yes. He acknowledged the problem and assured me that GM would take care of the problem. He then took the time to answer a couple of questions I had about the car and was very thorough. I appreciated that very much, He seemed very sincere and proud to represent GM. He then checked the vin# and told me that i had a great deal of warranty on the car that I didn't even know about. Again he went the extra step. The whole experience was UNBELIEVABLE, not what I expected or how i thought I would be treated in the service drive. I sure wish all employees would treat customers like Tim treated me, maybe some businesses wouldn't be in such trouble. Still not impressed 100% with Chevrolets quality. I don't believe a 3 year old car should have to have its roof replaced but I'm sure GM will get there. Tim made it all right. Car has been fixed and all went great on that visit as well. I will buy mu next new Corvette from your dealer as long as you have Tim there, More

My vehicle is a handicapped van that needed some specialized repairs on a few of the conversion features. I know these were out of the ordinary repairs, but Mike and Kenny went out of their way to m specialized repairs on a few of the conversion features. I know these were out of the ordinary repairs, but Mike and Kenny went out of their way to make sure to fix the issues at hand. Thanks More

On April 2nd, 2012 I brought my Chevy 2006 Impala in because it was having a problem and needed a new water pump,I spent over a thousand dollars to fix the problem and when i got the carback they said i because it was having a problem and needed a new water pump,I spent over a thousand dollars to fix the problem and when i got the carback they said it should be as perfect as a new car but when i left the car ended up having more problems than when I brought it in. It started having transmission problems along with other things and to top that off the problem I first brought it in for was never really fixed,I ended up going and trading my car in at another dealership for a new car because this chevy dealership never does the job, this was not the first time I brought my car in and it came out with more problems. PLEASE I ADVISE YOU TO STAY AWAY FROM THEM! I dealt with Service Advisor Cio Montalvo, and it sucked. Never dealing with this Chevy dealership again. More

Sammy and the folks at Courtesy Chevrolet on West Colonial were excellent to work with on our recent purchase. I will be sending everyone I can to work with Sammy on purchasing a new or used car. She Colonial were excellent to work with on our recent purchase. I will be sending everyone I can to work with Sammy on purchasing a new or used car. She has been so helpful from my initial inquiry to even after the purchase to follow up and make sure we are completely satisfied. Thanks again Sammy, More

The sale was smooth, good price on the vehicle, I would say great but all new vehicles are over priced and that is not the dealers fault. I got what I felt was an acceptable offer on my trade from the star say great but all new vehicles are over priced and that is not the dealers fault. I got what I felt was an acceptable offer on my trade from the start. I've bought quite a few new vehicles and get real sick of the "let me talk to the manager xx", that did not happen here. I went back to have something done that was owed and purchase some accessories and all the staff was very helpful. Everyone there (sales dept, parts dept) treated me like they sold me the vehicle themselves, I was impressed. I live about an hour from Courtesy Chevrolet on West Colonial but will definately give them the a call first next time I buy a Vehicle. More

This was a very easy purchase, our sales person was This was a very easy purchase, our sales person was extremely helpful and very curteous. We were treated very well and were able to take two vehicle This was a very easy purchase, our sales person was extremely helpful and very curteous. We were treated very well and were able to take two vehicles out for a ride and it helped us make the decision easier. We would recommend Curtesy Chevrolet to anyone we met who is looking for a car. More

We recently purchased a Chevrolet Equinox from your dealership. We began our car search with Javier Franco from Auto Nation. He put us in touch with Jessica Gill from Courtesy Chevrolet. We were extre dealership. We began our car search with Javier Franco from Auto Nation. He put us in touch with Jessica Gill from Courtesy Chevrolet. We were extremely pleased with the assistants both of them gave us. We do not believe we have ever had a car sales consultant with as much knowledge about the car we were purchasing as Jessica. She answered all of our questions in terms we could understand. Actually she sometimes anticipated our next question and covered features we were not aware even existed. We were very pleased with our buying experience at your dealership. We have already recommended Courtesy and Jessica to our daughter and son-in-law who plan to purchase a new car later this year. We will also recommend you in the future. Because of our positive experience we have rated all applicable areas as high as possible. More

Purchased a used Saturn from Courtesy on Colonial mid March. It's now coming up on the end of May and i still do not have a tag for my vehicle, nor does my finance company have a copy of the title. I c March. It's now coming up on the end of May and i still do not have a tag for my vehicle, nor does my finance company have a copy of the title. I can't drive my car because the 4th temporary tag that was put on my car came off. (due to being prited on relatively thin stock) I have sent many emails and my last email was sent over 3 days ago with no response or resolution. upon purchase of the car i was promised an owners manual. (Gm Certified, one would assume that the certfied car would have this. I was ok as long as they sent it to me. it was documented and promised. 2 1/2 months later...nope, still dont have it. When i left the dealer, they attached the wrong tag. when i informed them, i was told just to drive it back and they would replace it. Do you know what happens in Florida if you are stopped for driving with a bad tag?? i wasn't going to have my car impounded for their error. Several hours later they did some out and replace it. do they keep track of their customers on temporary tags? of course not. My tag expired. again, more emails with no response. a few days later a new tag shows up at my house. so now i know they do not track or even care if thier customers tag expires. with about a week to go before the tag expires again, i reach out to see where we stand. i hear some chatting in the backgroung about not knowing where the title is, (xxx???) ok maybe they weren't talking about my car, no probably they were. i get an email stating that it will be "a few more weeks" and they will send me another temporary tag. (remember, this is now my 4th tag on this car) This new tag that comes in is on relatively thin stock. apparently driving in the rain just makes this thing fall appart. Because when i got home, the tag was gone (except for the 2 pieces where the screws were holding it to the car. More

I went in to look at a used truck. I liked what i saw. Told the sells person (TJ) I am interested. But wanted to think about it. Thought about it for two days. Called TJ, told him I will be in the next da Told the sells person (TJ) I am interested. But wanted to think about it. Thought about it for two days. Called TJ, told him I will be in the next day. Called TJ the next day morning and told him i will be in after 5pm after work. Call TJ after work and he tells me he sold it that MORNING! WOW. What a to do business. 2 days later I went in and bought a 2010 truck. Sales person BRUNO. GREAT GUY! GREAT SALES PERSON. The service department SUCKS. It takes three trip to get minor things fixed, (Well almost fixed). JEFF service department manager cant run a department. DeAnna customer relations does not return calls. Cio in the service department looses paper work. But BRUNO you rule!!! Overall D- More