AutoNation Chevrolet Timonium

While I've had good experiences with this dealer, this visit was not one of them. I had a check engine light coming on. Although my car was running fine, I made an appointment to have it checked out. W visit was not one of them. I had a check engine light coming on. Although my car was running fine, I made an appointment to have it checked out. When I called Greg W. to find out what the diagnostic report was, he said there was a problem with the fuel system, but they needed more time to figure it out and I needed to leave my car until Monday. On Monday, I called twice to follow up on the status before getting a call back. Greg said I needed to replace my all my fuel injectors and spark plugs which would cost $2100. This seemed excessive and I decided to get a second opinion. I took my car to another mechanic who ran the diagnostic program and could not find any issues. The bottom line is my car is running fine and the check engine light is not coming on anymore. While I'm still not sure why it came on, what I do know is that I saved myself an unneeded expense of $2100 for work I didn't need. To make things worse, I was charged $150 just to look at it. The whole experience just felt like a big rip off. More

Excellent/outstanding! ! First timer at AutoNation (prior Frankel) and the service was great. From the service advisor (Greg( we made the appointment with to the service tec ! First timer at AutoNation (prior Frankel) and the service was great. From the service advisor (Greg( we made the appointment with to the service tech who worked on the car. Work was perform in time-frame stated and was done very well, Car was delivered to us after the work and was very clean. Waiting room was very clean as was the restroom. People working at the Timonium location ALL were upbeat and positive. We will retur. More

I received exceptional service. Started work promptly, had minimal wait time, reasonable costs for the service provided, and Jim was professional and friendly - all of which equate Started work promptly, had minimal wait time, reasonable costs for the service provided, and Jim was professional and friendly - all of which equated to Real Customer Service. I highly recommend AutoNation Timonium for your car care needs. More

Set my appointment online and was able to get my truck serviced almost immediately. I will say if you are looking to get that super VIP service ask for Gregory Roper. I truly feel as if he went above an serviced almost immediately. I will say if you are looking to get that super VIP service ask for Gregory Roper. I truly feel as if he went above and beyond what is asked for from a service advisor. I hadn't been back to AutoNation in a while due to timing and distance so I was pleased with this new addition of Mr. Roper to the team. Highly knowledgably very attentive and a all around people person plus my truck was taken car of!!!! I think they need to bring back free car wash with oil change what you all think?????? More

Very professional and courteous to they’re patrons. Honest and fair with pricing and service Honest and fair with pricing and service More

I had a very good experience this time with my advisor Greg. Will definitely be asking for him from now on. Greg. Will definitely be asking for him from now on. More

When I was forced to go,after being told by someone at the Cadillac dealer, I was upset. But now after all is said & done, I am very pleased with the service, from Greg, and would take my XT5 back. Thanks the Cadillac dealer, I was upset. But now after all is said & done, I am very pleased with the service, from Greg, and would take my XT5 back. Thanks More

I was very pleased upon arrival because of the attention,education and knowledge meant that the cell representative including financial manager add for me and Edgar Lugo and my wife Jhocelyn Torre attention,education and knowledge meant that the cell representative including financial manager add for me and Edgar Lugo and my wife Jhocelyn Torres. They Covered all of my questions with great response. More

I find the dealership very unfriendly, cold and unresponsive. I received my usual warm welcome from Hannibal at check-in and Greg Winebrenner was his usual competent self as to let me know what my unresponsive. I received my usual warm welcome from Hannibal at check-in and Greg Winebrenner was his usual competent self as to let me know what my car needed. I guess I am use to the comforts and convenients of Frankel Cadillac. Not feeling good about AutoNation. More

Dennis did a great job communicating with me throughout my service appointment. He was friendly and thorough. Service was performed as requested and I am satisified. my service appointment. He was friendly and thorough. Service was performed as requested and I am satisified. More