AutoNation Chevrolet Timonium

I’m new to the area and needed routine maintenance. They were courteous and responsive. I’m very satisfied with their service department. They were courteous and responsive. I’m very satisfied with their service department. More

bought a new truck from this dealer they helped me through out the whole way and got me in the truck the same day great help from john Kennedy and james bice definitely recommend buying your next car through out the whole way and got me in the truck the same day great help from john Kennedy and james bice definitely recommend buying your next car here More

POTENTIAL BUYERS BEWARE (ESPECIALLY OUT-OF-STATE BUYERS) This dealership is run by the most disorganized and unprofessional group of people, they seemed pleasant and nice at first. But the second BUYERS) This dealership is run by the most disorganized and unprofessional group of people, they seemed pleasant and nice at first. But the second they take your hard earned money, they do not give a xxxx about you or your business. My fiancé and I traveled from out-of-state to purchase a car from this dealership in October, what was supposed to be an exciting experience turned into nothing but an absolute nightmare. After the paperwork was signed and the money was handed over, we were told that the plates and registration would be mailed to us within 6 weeks. 6 weeks flew by and the plates and registration did not come. So naturally I contacted the dealership to figure out what was going on and was told that someone quit and the paperwork was mishandled but to not worry, they would send a temporary extension for the temp plates and that the plates and registration would be with us long before the temp was up. The next day paperwork that had already been filled out was mailed to us. Another month goes by and still no plates. I was constantly calling the dealership, being sent around to 3 different people, having my calls and texts ignored. Then we come in contact with the general manager, who now says that they will no longer take our calls and that we can only communicate via an email chain. Over the next few weeks they are now blaming their tag and title department. Our last temporary extension expires and now left without a car that we are paying for and the only accommodation the general manager has to offer is an “I’m sorry” and blame shifting to another department of their dealership. We asked several times for a rental to get to work since we are now without a car, which was refused. We were then texted by the dealership saying they had the plates & registration and they would overnight them to us, then we were emailed saying they didn’t actually have the plates and that they’d be here a few days later, and they never showed up and were never even shipped out!! I asked for emailed updates on the communication between the general manager and their tag and title department in the mean time so we could know what was going on and was never answered. Here we are 3 months later and a week with a new car rotting in the driveway, finally got the plates!! We are not the only ones who have gone through this, I’ve combed through reviews and it seems like mishandling the paperwork for out-of-state buyers and leaving you stranded and taken advantage for MONTHS is not an uncommon thing for this dealership. If you’d like to buy a new car, take your hard earned money somewhere else. More

The service I received from John, Eileen, and James was great! They have all very experienced with the Chevy brand and take pride in providing top notch service to the customer. great! They have all very experienced with the Chevy brand and take pride in providing top notch service to the customer. More

"My experience with this dealership has been extremely frustrating. I purchased a Tahoe from them, and they mishandled my registration. For over three weeks, I’ve been trying to cancel my GAP insurance, b frustrating. I purchased a Tahoe from them, and they mishandled my registration. For over three weeks, I’ve been trying to cancel my GAP insurance, but I’ve encountered nothing but delays, unanswered voicemails, and ignored emails. Based on this experience, I cannot recommend doing business with this dealership." More

A Stellar Experience at Autonation Chevrolet Timonium From my initial contact through to the purchase and delivery of my Silverado, Autonation Chevrolet Timonium demonstrated an exceptional l Timonium From my initial contact through to the purchase and delivery of my Silverado, Autonation Chevrolet Timonium demonstrated an exceptional level of customer service. It was evident that their primary goal was not just to sell a vehicle, but to ensure my complete satisfaction with every aspect of the process. I began by building my vehicle on the Chevrolet website, and the dealership seamlessly ordered the vehicle using my build ID. This personalized approach made me feel valued and involved in the process. The dealership itself was immaculate, both inside and out. The clean, orderly, and spacious environment was a testament to their professionalism. Vehicles were thoughtfully arranged, avoiding the cramped, sardine-like parking seen at many other dealerships. The staff were all incredibly pleasant and clearly passionate about cars. They were willing to converse with me at length, answering all my questions and making sure I was comfortable with every detail. When it came time to review the vehicle, the salesman provided an extremely detailed yet timely review of the Silverado's operations, ensuring I was fully informed and confident in my purchase. Their enthusiasm and knowledge made the experience even more enjoyable. They truly exuded the spirit of car enthusiasts, which resonated with me as a fellow automobile lover. In summary, Autonation Chevrolet Timonium provided a top-notch experience that I would highly recommend to anyone in the market for a new vehicle. Their commitment to customer satisfaction and their love for automobiles set them apart from the rest. More

Worked with James Bice (manager) and Josh(sales) and Jerry (finance). Honestly one of the best and most efficiency experiences buying a car. Highly recommended. Made the whole process easy and were ve Jerry (finance). Honestly one of the best and most efficiency experiences buying a car. Highly recommended. Made the whole process easy and were very communicative through the whole ordering buying and delivery process. More

Salesmen filled my every need. They where knowledgeable and got my deal done fast and got me out the door. They where knowledgeable and got my deal done fast and got me out the door. More

Service writer (Hannibal) was courteous and service was all done according to expectation. Looking forward to continued relationship all done according to expectation. Looking forward to continued relationship More

I purchased a vehicle here yesterday (10/9) and received amazing service. I was unprepared on what car I wanted and feared being taken advantage of and being overwhelmed. Not only was I provided with the sp amazing service. I was unprepared on what car I wanted and feared being taken advantage of and being overwhelmed. Not only was I provided with the space to peruse, the first thing anyone who worked here asked me was if I needed any water or coffee. This level of care continued throughout the 3 hours I was there. When I asked questions about vehicles, I was given honest and informed answers. These professionals treated me as a human being and not as dollar signs. I was treated like family. Even the relationship between the staff was rare. They took care of each other and respected each other within their departments. The General Manager even came over to check on us and her employees to offer her assistance. Seeing upper management on the floor, helping the bottom line, not letting ego or arrogance prevent her team from their success is so rare. This level of collaboration is the reason my experience was so fluid and stress free. I’m so thankful to have had this experience. Aileen McDade, James Bice, John Kennedy and the gentleman who handled financing all need the recognition from Corporate. More