AutoNation Chevrolet Pembroke Pines - Service Center

Need more friendly service people in the service area. Mr Berzon was very friendly and an excellent job. Mr Berzon was very friendly and an excellent job. More

Had an "express" appointment today, to get a simple oil change (which I pre-paid for 4 years ago). I get there 10 minutes early. I waited for an "advisor" to come and assist me to check in my car. I fig change (which I pre-paid for 4 years ago). I get there 10 minutes early. I waited for an "advisor" to come and assist me to check in my car. I figured "express" service meant I would be in and out but that was not the case. I waited 20 additional minutes waiting on someone to assist me. I asked about it and was told I needed to wait for someone to become available (although I saw several advisor doing nothing and helping no one). I said, I guess I will leave then. Still no one came to help. So I left. I guess I paid for service I can never receive. Then the manager, David LaBella, reached out to me promising that I would be taken care of the next time (I have all the text messages for proof). That didn't happen. After the promised one hour, I asked about my car. the advisor would not check for me so I went to the service manager, who checked and found out that the car had not even been taken in yet for service. Mr. LaBella said "sorry". I will never return to his dealership to purchase another vehicle, for service of any kind. More

I have to say that since I started taking my car to service there it's been the best experience I have had in many years. My service advisor is the best in the work Yudi Barzaga, is always looking for service there it's been the best experience I have had in many years. My service advisor is the best in the work Yudi Barzaga, is always looking for me and letting me know what the optimum service will be so my car can be in the road for many years. More

Professional and courteous Professional and courteous Professional and courteous Professional and courteous Professional and courteous courteous Professional and courteous Professional and courteous Professional and courteous More

I was truly a great and surprising visit, I thought with seeing all of the cars in the service line I would be there for a long time, but I wasn't. Much appreciated. seeing all of the cars in the service line I would be there for a long time, but I wasn't. Much appreciated. More

After driving almost 100K miles it was time to let the experts @Pines AutoNation Chevrolet check my Traverse and make the necessary diagnostic and repairs to keep it running like new. As always the Servi experts @Pines AutoNation Chevrolet check my Traverse and make the necessary diagnostic and repairs to keep it running like new. As always the Service Advisor explained what needed to be done and also went over maintenance they recommended to be done. More

I am extremely disappointed with the service I received at Autonation. Despite being a loyal customer who has purchased four new trucks from them and consistently brought my vehicles in for service, I was at Autonation. Despite being a loyal customer who has purchased four new trucks from them and consistently brought my vehicles in for service, I was met with subpar service and a lack of integrity. My recent warranty repair experience was a complete disappointment. The manager and service advisor failed to return my calls, and after four days, my truck remained unrepaired and undiagnosed. The appointment was a waste of time, and I feel misled by the service advisor's false claim that the tech was working on my truck. My alarm system keeps track of all actions send to my truck via an aftermarket application, it showed the truck was locked the day I dropped it off and never touched. I will not be returning to Autonation for any future purchases or services. The lack of communication, poor service, and dishonesty have eroded my trust in the dealership. I advise others to explore alternative options for their automotive needs. More

I always have a good experience. The staff is always pleasant, friendly, and professional. Service is done in a timely manner. I will recommend to family and friends. The staff is always pleasant, friendly, and professional. Service is done in a timely manner. I will recommend to family and friends. More

I appreciate the service and the courtesy of the employes Cost lot more for the same work than it was the last time have been there. Cost lot more for the same work than it was the last time have been there. More

I want to thank Erving, service writer, for terrific customer service, and Gerard, shop foreman, for ensuring all work was completed. customer service, and Gerard, shop foreman, for ensuring all work was completed. More