AutoNation Chevrolet North Corpus Christi

Service department was poor We called the service department after hearing a sound that sounded like a jack hammer coming from underneath the car. It was jerking and carrying on We called the service department after hearing a sound that sounded like a jack hammer coming from underneath the car. It was jerking and carrying on and then all of a sudden stopped and behaved properly. Not wanting to take a chance on driving it, we were given an 8 am Friday appointment, but took the car in the night before. No loaner was available for 2 weeks. Late Friday afternoon, we received a call that the sound could not be duplicated, but they did find over $2500 worth of 'other' repairs. Not feeling comfortable, we called a good friend who has a fleet of vehicles to see who he used. After paying the $185 'diagnostic' fee, we took the car to another place and found the problem was the emergency brake cable had snapped and not working at all and this would cause a jack hammering sound and the jerking motion. More

Sales This is the 2nd vehicle I’ve purchased from this Dealer with the same sales person and I have no complaints. Everybody I dealt with during my purchase This is the 2nd vehicle I’ve purchased from this Dealer with the same sales person and I have no complaints. Everybody I dealt with during my purchase was great! More

Service Concerns I had a problem with first servicing about 3 months after I purchased the vehicle from the same dealership 2yrs ago. As a result, I went to a Dodge/R I had a problem with first servicing about 3 months after I purchased the vehicle from the same dealership 2yrs ago. As a result, I went to a Dodge/Ram dealership 25 miles away since GM is a friend of family. He's taken great care of me. However, the issue I needed worked on in Mar. 2018 was for a part/repair under warranty so I wanted Chevy (AutoNation) to fix it. From start to finish, it took about 11 days to resolve. Originally, took an hour to tell me a part needed to be ordered when the vehicle was looked at. Then, the original part ordered was for 3rd row seatbelt when it was for 2nd row seatbelt. Then, after parts arrived, service employees were out (Fri, Sat, Mon), and repair wasn't done until Tues. The loaner I was promised early on apparently didn't exist anymore. Instead of me telling them I needed to come back 2 weeks later to have fix done (because of long trips I was going on over next 2 weeks), they mysteriously found a loaner vehicle for someone else and let me use it. As a Realtor, hard to work & make money with no loaner vehicle, especially when I was told I'd have one. Had to get my client involved, as they are the Sales Mgr at this dealership, but even with his help, service experience was less than pleasant. Very disappointed, assuming I gave a 2nd opportunity to this dealership in my only 2 servicing attempts with them. Will be my last unfortunately. Back to Dodge/Ram dealership 25 miles away in a different city for all my servicing needs. The drive (albeit inconvenient) results in a much more professional & pleasant experience. More

Excellent Service Edward and the Staff at Auto Nation were a life saver. My father had passed and the day before his funeral my 2013 Suburban LTZ needed the BCM (Body C Edward and the Staff at Auto Nation were a life saver. My father had passed and the day before his funeral my 2013 Suburban LTZ needed the BCM (Body Control Module) replaced and reprogrammed. The tow truck picked up my vehicle around noon. Edward called me and informed me the my vehicle arrived at there location, he then called again when they began the work. I received a call around 5 letting me know that my vehicle was ready for pickup. I was amazed at the turn around time and was very please with the prompted Service and attention by Edward and Staff to my needs under very trying times. Billy More

Not the best experience . I'll try to keep this short. We spent too much time waiting for Josh after our test drive and I believe my wants were not being considered. The keys . I'll try to keep this short. We spent too much time waiting for Josh after our test drive and I believe my wants were not being considered. The keys to my vehicle were lost. My husband went into the office to help search for them. 5 minutes later, there were 5 people in the office searching for my keys and they mysteriously show up on the rack my husband just looked on and then I was asked why I was upset. My keys have a medal of Our Lady on them. It was hard to miss. Some woman who did not introduce herself came in to discuss an offer and just started running through it, not looking at us, and then saying we couldn't play with numbers. I told her my trade in was worth more than what I was being offered and then NO, we were leaving. I admit I was upset and I was rude to her but being handled like that was the last straw for me and I just wanted to get away. Very unorganized. Very unprofessional. Playing games instead of taking care of a potential new car buyer. We went there first because they had the color of vehicle I wanted. We will not be visiting again and will definitely advise others against stopping by. More

Great experience Our salesman Josh, guided us through every step of the way. He was courteous and knowledgable. When I am in the market for a car, I will come back. Our salesman Josh, guided us through every step of the way. He was courteous and knowledgable. When I am in the market for a car, I will come back. More

Best Dealership Ever This is by far the friendliest and most knowledgeable staff in Corpus Christi when it comes to automotive needs. This is the best team in Corpus! This is by far the friendliest and most knowledgeable staff in Corpus Christi when it comes to automotive needs. This is the best team in Corpus! More

very friendly, professional, answered all my questions Josh was really exceptional. very knowledgeable, answered all my questions and no pressure to buy. really a very pleasant experience. walked us thr Josh was really exceptional. very knowledgeable, answered all my questions and no pressure to buy. really a very pleasant experience. walked us through the operation of the vehicle More

Best Deals and Excellent customer service!!! This was nothing like I expected. I wasn't too optimistic about going over there due to an unpleasant encounter I had with Alice Chevrolet last year. This was nothing like I expected. I wasn't too optimistic about going over there due to an unpleasant encounter I had with Alice Chevrolet last year. However, this was a totally different experience. Everyone that I had contact with at Autonation Chevrolet North CC were fast, friendly, and knowledgeable. I got the the best deal I could get and they made sure it fit my budget. No time messing around. I was blown away by the friendliness of the staff from Kelly to Dan to Paul to Tracy and so on. From the moment I walked in, I was greeted and treated like a friend. Excellent customer service. I had an amazing experience and will definitely recommend them to everyone. 5-star review and 2 thumbs up. More

New Vehicle We have bought three vehicles from Austin Bitner. Each one he has been very professional, trustworthy. Last vehicle we also dealt with Bob Bruton and We have bought three vehicles from Austin Bitner. Each one he has been very professional, trustworthy. Last vehicle we also dealt with Bob Bruton and he was professional and polite listened to our needs. I think you have a great staff and we will continue to purchase vehicles from your dealership. More