AutoNation Chevrolet Gilbert - Service Center

Dropped off Vehicle on November 9th and finally got it back November 29th. Lifters were changed, shark fin camera replaced, driver seat leather cover replaced. My 23 Camaro 1LE is upkept and stored in t back November 29th. Lifters were changed, shark fin camera replaced, driver seat leather cover replaced. My 23 Camaro 1LE is upkept and stored in the garage, it is 1 yr old with 6k miles on it and I always keep nice and polished, but I always get it back filthy and dusty. On 11/29 I was informed that my car was complete and ready for pick up. Once I arrived the Technician and I were looking over the car. When I got inside the car I quickly noticed that the driver side Camaro step logo was scratched and punctured. The plastic trimming around the step logo facing forward, aft and left were destroyed by all the scratches and rubbing from the seat frame being taken in and out. The metal frame aft of the step logo resulted with paint chipped and the metal was dented and with deep punctures. The seat cover was also scuffed towards the front left corner. After mentioning this to the tech it seemed like no big deal to the tech and he did not seem to care, it seemed like he was hoping I did not notice the damage. I talked to the Service Writer and asked how you can deliver a car after your tech inspected the area he worked in to check for any damages, how can your tech not say anything knowing he signed off on the area worked. Why did you have to wait until the customer identifies them, that clearly tells me that the tech did not care about the customers property. Pictures were taken by me and the service writer, she said she will inform my regular service writer about the situation. I reached out to my main service writer the next day via text, I allowed 4 hours to pass and never received a reply. I reached out again and then he said he needed to catch up on stuff from yesterday and was informed about the situation and also that it was end of month and he will call when he is free. It is now 2 days later and still waiting. I expected a call back at least by the end of the day to allow me to address my concerns and see if he ordered the required parts. More

Was open and straight forward on service time. Also was helpful on warranty issues that needed to be addressed. Also was helpful on warranty issues that needed to be addressed. More

Our service rep Ivan has been helpful but overall very dissatisfied with the experience we’ve had with my daughter’s car. Vehicle was brought in for a very simple sensor repair (particulate matter sensor dissatisfied with the experience we’ve had with my daughter’s car. Vehicle was brought in for a very simple sensor repair (particulate matter sensor in exhaust). What should have been an hour repair has now turned into a multiple week affair. While removing the sensor the tech accidentally damaged the exhaust pipe of the vehicle. Chevy did well and came clean but the OEM part is on back order with no ETA. A temporary fix was attempted with a new pipe they had to machine new ports into so the car can drive however it is still flagging check engine light and emissions warnings. My daughter is understandably very leery to continue driving this car but at 19yrs old is too young to rent another one. I have now emailed the General Manager (Dustin) on 11/24 to see about potentially trading in her vehicle and if he could help facilitate us to a sales manager who can give her a fair deal after all this mess but no response yet. I will likely have to go back into the dealership to get anyone’s attention and hopefully receive some form of meaningful offer or discounts to account for her (and our) time, money, and frustration for damage and supply chain issues caused by Chevy. More

My service advisor Jennifer Gagon was fantastic. She listened to what I needed. She took great care of me and my truck, very professional. She kept me abreast of the work being done and my truck was She listened to what I needed. She took great care of me and my truck, very professional. She kept me abreast of the work being done and my truck was done sooner than promised. More

I was greeted when I arrived, I was listened, I had a really good experience really good experience More

Dealer was very informative of what was happening with my truck, made it easy to make decisions on what was needed to repair truck truck, made it easy to make decisions on what was needed to repair truck More

They are always backed up. I drove up after putting on my service request what I needed looked at and they told me when I got there that they only had one tech and to reschedul I drove up after putting on my service request what I needed looked at and they told me when I got there that they only had one tech and to reschedule. And the guy also told me he would call me to reschedule and he never did More

My service advisor, Jennifer Gagon, is the best. She goes above and beyond and explains the work being performed and the cost. She provides excellent customer service, and the service on my vehicle She goes above and beyond and explains the work being performed and the cost. She provides excellent customer service, and the service on my vehicle has been of the highest quality. More

Always get great service and the Staffing is very Courteous. I will continue going there Courteous. I will continue going there More

Rafael was attentive, helpful and is a very good Customer Service Representative. The dealership is wide open and clean. They in waiting are did not work but the one on the other side did. Service Representative. The dealership is wide open and clean. They in waiting are did not work but the one on the other side did. More