AutoNation Chevrolet Gilbert - Service Center

An oil change was requested. The service department used the wrong type of engine oil for my car, had to re-do it using the correct oil, left greasy fingerprints on the seats and The service department used the wrong type of engine oil for my car, had to re-do it using the correct oil, left greasy fingerprints on the seats and in the trunk, and charged extra for inspection services that I did not request More

Never an issue. Service is always finished on time. Very friendly, explains the service completed. Service is always finished on time. Very friendly, explains the service completed. More

Sean my service advisor was very profess and personable. He kept me well informed every step of the way when my car was being serviced. He kept me well informed every step of the way when my car was being serviced. More

Very fast service! Greeted promptly, comfortable waiting area, car had paper floor covered and plastic seat cover to keep it clean. I was very impressed with the qual Greeted promptly, comfortable waiting area, car had paper floor covered and plastic seat cover to keep it clean. I was very impressed with the quality service! More

Service advisor failed to disclose that one wheel was scarred by the tire machine...it is 100% obvious...black wheel with 90% of the lip showing silver.....things happen... it's okay ...but you have to o scarred by the tire machine...it is 100% obvious...black wheel with 90% of the lip showing silver.....things happen... it's okay ...but you have to own it...only a coward would hide it. More

Jennifer Gagon was fantastic, took great care of me and my vehicle. I wouldn't consider going anywhere else. my vehicle. I wouldn't consider going anywhere else. More

My rating was excellent until April 5th. I had an appt. for 9:00 arrived at 8:45 and then waited. My truck did not get put in a service stall until 10:25 and for just an oil change did not g I had an appt. for 9:00 arrived at 8:45 and then waited. My truck did not get put in a service stall until 10:25 and for just an oil change did not get out of there until 11:50 or so. I have had my truck serviced there ever since I bought it there and usually was out of there in an hour until COVID then it did take a little longer. The time before this, it took longer because they told me that the technician was a trainee. Well, I say that this is bad customer service. They should have taken care of my truck at 9:00 or at least said something. When I approached Sean about the time it was taking, he said, well, it was taken in line. If that is the case, there should not be so many appts. made that you have to wait three hours for oil change. I had another appt. at 1:00 and barely made it. Not a happy camper. More

Took in on time, vehicle was ready at an appropriate time and the service was great. and the service was great. More

Jennifer at Gilbert’s AutoNation Chevrolet is the best! I recommend her whenever I can. EXCELLENT customer service and she is extremely knowledgeable. 👍🏽 I recommend her whenever I can. EXCELLENT customer service and she is extremely knowledgeable. 👍🏽 More

Jen has been my mom and I’s advisor for years, every time has been a great experience. She took great care of my car and myself. She was very responsive and kept me up to date the whole time! has been a great experience. She took great care of my car and myself. She was very responsive and kept me up to date the whole time! More