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AutoNation Chevrolet Gilbert - Service Center

Gilbert, AZ

4.3
521 Reviews

521 Reviews of AutoNation Chevrolet Gilbert - Service Center

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May 22, 2024

The work and time on my vehicle was on great time for completion. I checked the turn signal just to see that it was working on the way home, thank you. More

by acjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
May 24, 2024 -

AutoNation Chevrolet Gilbert responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 21, 2024

Called to schedule an appointment to get a check engine light diagnosed. Appointment scheduled for the next day. Then I received a text from Nick stating that they are 3-4 weeks out on diagnosis and I woul More

by whollins
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
May 22, 2024 -

AutoNation Chevrolet Gilbert responded

Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (480) 630-2821 at your earliest convenience to discuss how we can turn this experience into a positive one.

May 17, 2024

An oil change was requested. The service department used the wrong type of engine oil for my car, had to re-do it using the correct oil, left greasy fingerprints on the seats and More

by roger.navik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not stated
May 20, 2024 -

AutoNation Chevrolet Gilbert responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2821 to discuss what we can do to help.

May 14, 2024

Never an issue. Service is always finished on time. Very friendly, explains the service completed. More

by steveanthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Gagon, David Burk
May 15, 2024 -

AutoNation Chevrolet Gilbert responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 02, 2024

Sean my service advisor was very profess and personable. He kept me well informed every step of the way when my car was being serviced. More

by CMCoffey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
May 04, 2024 -

AutoNation Chevrolet Gilbert responded

Hi, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.

April 27, 2024

Very fast service! Greeted promptly, comfortable waiting area, car had paper floor covered and plastic seat cover to keep it clean. I was very impressed with the qual More

by jford58683
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Duggan
Apr 30, 2024 -

AutoNation Chevrolet Gilbert responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

April 15, 2024

Service advisor failed to disclose that one wheel was scarred by the tire machine...it is 100% obvious...black wheel with 90% of the lip showing silver.....things happen... it's okay ...but you have to o More

by Joe J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
Apr 16, 2024 -

AutoNation Chevrolet Gilbert responded

Hi Joe, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (480) 630-2821. We look forward to hearing from you.

April 07, 2024

Jennifer Gagon was fantastic, took great care of me and my vehicle. I wouldn't consider going anywhere else. More

by ayzx10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Gagon
Apr 09, 2024 -

AutoNation Chevrolet Gilbert responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 06, 2024

My rating was excellent until April 5th. I had an appt. for 9:00 arrived at 8:45 and then waited. My truck did not get put in a service stall until 10:25 and for just an oil change did not g More

by roberta40joan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
Apr 09, 2024 -

AutoNation Chevrolet Gilbert responded

Hello, we take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

April 04, 2024

Took in on time, vehicle was ready at an appropriate time and the service was great. More

by Jc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafeal
Apr 06, 2024 -

AutoNation Chevrolet Gilbert responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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