AutoNation Chevrolet Gilbert - Service Center

My appointment went smoothly and in a timely manner. All work was completed as asked. A good experience! All work was completed as asked. A good experience! More

In addition to my work being done they addressed the ECM recall on the same visit. recall on the same visit. More

The staff are always courteous, friendly and knowledgeable about my service requirements and providing information on other items which may require attention either now or in the future. knowledgeable about my service requirements and providing information on other items which may require attention either now or in the future. More

Took my truck in for a recall. It was fast and easy. I'd recommend this service department for any type of work you need. It was fast and easy. I'd recommend this service department for any type of work you need. More

Late to work due to no shuttle available. I was there at 7:20. Before my 8am appointment to assure I could get to work on time. It had already left, never came back. I had to wait until my ve I was there at 7:20. Before my 8am appointment to assure I could get to work on time. It had already left, never came back. I had to wait until my vehicle was done. Ended up 2 1/2 hours late to work. More

Check in for oil change was easy. Everyone was friendly and helpful. Chase did a great job checking my Traverse in and out of the oil change appt. He was willing to listen to any con Everyone was friendly and helpful. Chase did a great job checking my Traverse in and out of the oil change appt. He was willing to listen to any concerns I might have at this vehicle check up. More

Jennifer G was able to arrange a rental for us because Chevy doesn't have loaners anymore. She kept in constant contact with us. Chevy doesn't have loaners anymore. She kept in constant contact with us. More

Showed up at 9:30 for a 10:30 service appt (oil change and tire rotation). When I dropped the vehicle, the service advisor said "we'll get it right in." At 1:21 I still had not received a status update (a and tire rotation). When I dropped the vehicle, the service advisor said "we'll get it right in." At 1:21 I still had not received a status update (as it was an oil change and a tire rotation, I expected NO MORE THAN 1.5-2 hours), so I called the dealership and was told my service advisor was busy and would call me back. At 2:11 I still had not heard back, so I emailed the service advisor. Nothing. My wife finally called, after being transferred and placed on hold for AT LEAST 20 minutes, my service advisor finally picked up the phone and said they still had not even STARTED the service. I was already on my way to pick up the vehicle so I told them don't even touch it. I guess if you're "waiting" you get priority service, versus if you drop the vehicle and leave? How about whomever has the first appointment gets first service? Didn't know that if you want your APPOINTMENT to matter you have to sit and wait for the vehicle. ZERO communication is the biggest disappointment. I got home and got online to Autonation Chevrolet in MESA...they had service spots available as early as 7:30 TOMORROW so I took the first convenient appointment for me. I'm only hoping that, because it is also Autonation, they do a better job...we shall see. The good news is that they can't do a WORSE job! More

Kenny was absolutely wonderful. He did everything he could to ensure my service was completed on time to get my kiddo from school. I’m immensely grateful and always recommend this d He did everything he could to ensure my service was completed on time to get my kiddo from school. I’m immensely grateful and always recommend this dealership. More

This dealership has been consistent, pleasant, and everyone I have come into contact with has been nice! everyone I have come into contact with has been nice! More