AutoNation Chevrolet Gilbert - Service Center

My husband and I have been so disappointed with this dealership. We had a really great salesman and then it went all down hill from there. Every contact we’ve made with this dealership has been awful. P dealership. We had a really great salesman and then it went all down hill from there. Every contact we’ve made with this dealership has been awful. Poor communication, terrible customer service, employees in all departments with minimal knowledge or help, and scheduling an appointment takes weeks upon weeks. We will never make contact with this dealership again. We certainly regret purchasing any warranty with them. More

They moved my appointment twice and then when we finally showed up on the correct day at the correct time, they wanted me to leave my car with them for 3 days to check out a warranty issue. Also tried to t showed up on the correct day at the correct time, they wanted me to leave my car with them for 3 days to check out a warranty issue. Also tried to tell me it wasn’t under warranty anymore. I had to spend the afternoon on the phone with the dealer I purchased from to verify the warranty. They didn’t understand what the problem was as to why the other dealer was questioning it. I’ve dealt with this dealer many times and have never been treated so poorly before. Warranty issue is still unresolved because I can’t be without transportation for 3 days and they say they don’t provide a rental if the car is drivable. Well if they have my car, it is NOT drivable. More

Courteous fast service when I brought it in for its first service. I have been a customer for several years and have always been happy with the service from when I bought a car and had it serviced. This time service. I have been a customer for several years and have always been happy with the service from when I bought a car and had it serviced. This time y brought the car in after a long road trip and the car had bugs and road dirt on the outside and junk on the inside. The car was serviced promptly and it was immaculate in and out. More

Service tech was great, service advisor not so much. Didn’t communicate at all. I made an appt. For 10 am, dropped my truck off and was never told anything about them being behind and my truck might not Didn’t communicate at all. I made an appt. For 10 am, dropped my truck off and was never told anything about them being behind and my truck might not be looked at. Waited all day no call from anyone. I had to call several times to find out about my truck. Finally got ahold of are service advisor at 6:00 at night!! Only to find out that they had cars from last week that need to get done and my truck was not looked at! How Am I supposed to make arrangements for work at 6:00 at night! If I was told this when I first dropped it off I would have been able to make arrangements and not worry about my truck. The communication from that advisor is non existent. More

The dealership was very clean and very helpful with all my questions and concerns. I highly recommend them. my questions and concerns. I highly recommend them. More

Jennifer (service advisor) was awesome. Kept me informed and very helpful. I was very satisfied and even brought my daughter's car for service as well. This attention to detail and transp Kept me informed and very helpful. I was very satisfied and even brought my daughter's car for service as well. This attention to detail and transparency is very important to a widow like me. More

Service was quick and efficient. Staff was always ready to help. Eventhough there was a steady flow of customers, employees were always helpful. Staff was always ready to help. Eventhough there was a steady flow of customers, employees were always helpful. More

My service advisor Chase Bellows went above and beyond taking care of emissions-check engine light issue. Diagnostic was run promptly, solution identified, luckily the part needed was in stock and close b taking care of emissions-check engine light issue. Diagnostic was run promptly, solution identified, luckily the part needed was in stock and close by. Had me In and Out in less than 4 hours. Considering the shortage of labor in todays world, services provided far exceeded expectations! More

It's a great dealership every time I go the treat me well and have great customer service and have great customer service More

I went in for an oil change and asked them to check on a smell coming from my AC and why my tires squealed all the time. After being there for 5mins my service rep came back and said one of his coworkers re smell coming from my AC and why my tires squealed all the time. After being there for 5mins my service rep came back and said one of his coworkers recommended a product I can buy to help get rid of the smell. They obviously didn’t check anything in the vehicle yet. After 2.5hrs of waiting I finally asked when my car would be done and he apologized and said they are finishing up. 40mins later he came and got me. He said there is nothing wrong with the tires and that if I ever wanted to purchase new ones they can help. He offer a brand that he uses on his cars. He did apologize for the wait and said they are revamping the process for the service department and ended up not charging for the service. He was very nice but I just don’t feel like they tried to help me with my issues and taking over 3hrs for a service that can be done in 15-30mins seems crazy. I am now needing to return because my windshield wiper sprayer hasn’t worked since my oil change. Oh my car is a 2021 with under 20,000 miles. More