AutoNation Chevrolet Gilbert - Service Center

Jennifer is great to work with very understanding of my time and was great with helping me schedule my appointments around my schedule. As always a wonderful experience! time and was great with helping me schedule my appointments around my schedule. As always a wonderful experience! More

I made an appointment, took my truck in for service and was told it would be a week to week and a half before they could even look at the vehicle but I had to leave the vehicle there so it was available wh was told it would be a week to week and a half before they could even look at the vehicle but I had to leave the vehicle there so it was available when they had the chance to get to it. I was also told they would not pay for a rental car until it was determined that the problem was under warranty. I called a week later and they said it would be another week and a half to two weeks before they could look at it. I called other dealerships and found one that could look at it within a day so I picked up my vehicle the following day and took it to the other dealership. Of note, one of the dealerships I called was also on a week wait but they put their customers name on a list and call them when it is their “turn” for service. This allows the customer to keep their vehicle until it is actually going to be looked at. It seems like this is a much better way to do business. Lastly, one of the items I was taking it in for was the Driver Assist which was never repaired the last time I took it in for service. I was told at that time that the technician didn’t find the problem. More

Batteries were dead in my ‘23 Chevy Silverado 2500 with only 23k miles and they got me in and out in a very short time. Nick was fantastic to work with keeping me informed of the work being done to replace only 23k miles and they got me in and out in a very short time. Nick was fantastic to work with keeping me informed of the work being done to replace them through the morning into the afternoon. Will definitely go back when any work is needed. Thanks again Nick. More

Very poor customer service from the service department 2 weeks ago. We took our 2017 Buick Enclave in for an alternator replacement. When we got it back, the car wouldn’t start. I had to chase down the serv weeks ago. We took our 2017 Buick Enclave in for an alternator replacement. When we got it back, the car wouldn’t start. I had to chase down the service guy and tell him to jump my car. No apology, just “well it started when the tech drove it up here.” Also I was told tire pressure system was “fixed” but in fact it was not. And to top it off my car was filled with leaves and dirt from the dust storm. No attempt to clean it or to apologize. I doubt the service guy even noticed my car was dirty. I emailed corporate and was told I would get a response in 24-48 hours. That was over a week ago. I highly recommend you avoid the service department here. Go the Mesa or a Scottsdale location and save yourself a huge headache! More

Everyone is very professional. Humberto was made the car buying process easy and fast. My service advisor Nick always relays information about my repairs of vehicle in a timely man Humberto was made the car buying process easy and fast. My service advisor Nick always relays information about my repairs of vehicle in a timely manner and explains everything in a way I understand. Answers all my questions. More

Excellent service, timing was spot on, ability to test drive vehicles to determine next choice drive vehicles to determine next choice More

Great service always a pleasure going to gilbert Autonation. I live in AJ so no shuttle service but always in and out in a timely manner Autonation. I live in AJ so no shuttle service but always in and out in a timely manner More

I have had over 20 new cars and this service call was by far the best My son took the car in and the service rep was amazing Thanks to Kenny K for being very clear and providing accurate information far the best My son took the car in and the service rep was amazing Thanks to Kenny K for being very clear and providing accurate information More

This dealership has good customer service and made sure to check that my car is running good. to check that my car is running good. More

This dealership is trained and efficient in getting your vehicle in for service, communicating the status of filters and condition of normal wear of parts. This informs you that replacements may be due soo vehicle in for service, communicating the status of filters and condition of normal wear of parts. This informs you that replacements may be due soon. More