AutoNation Chevrolet Gilbert - Service Center

I went in for an oil change and asked them to check on a smell coming from my AC and why my tires squealed all the time. After being there for 5mins my service rep came back and said one of his coworkers re smell coming from my AC and why my tires squealed all the time. After being there for 5mins my service rep came back and said one of his coworkers recommended a product I can buy to help get rid of the smell. They obviously didn’t check anything in the vehicle yet. After 2.5hrs of waiting I finally asked when my car would be done and he apologized and said they are finishing up. 40mins later he came and got me. He said there is nothing wrong with the tires and that if I ever wanted to purchase new ones they can help. He offer a brand that he uses on his cars. He did apologize for the wait and said they are revamping the process for the service department and ended up not charging for the service. He was very nice but I just don’t feel like they tried to help me with my issues and taking over 3hrs for a service that can be done in 15-30mins seems crazy. I am now needing to return because my windshield wiper sprayer hasn’t worked since my oil change. Oh my car is a 2021 with under 20,000 miles. More

Jennifer was extremely helpful, knowledgeable and friendly during the process with my vehicle. The Dealership was clean and very well kept. friendly during the process with my vehicle. The Dealership was clean and very well kept. More

Mi experiencia ha sido excelente , muy profesionales en sus servicios , muy amables , muy satisfecha por su atención . sus servicios , muy amables , muy satisfecha por su atención . More

AutoNation and Jen, the service adviser, are the best. They are honest, efficient and caring and I wouldn't trust the servicing of my vehicles with any one else. They are honest, efficient and caring and I wouldn't trust the servicing of my vehicles with any one else. More

Kiara is an outstanding service rep. She provided us updates and gave us prompt feedback. We did not wait when we got our car. She provided us updates and gave us prompt feedback. We did not wait when we got our car. More

My service provider was Kiara and she works really hard to get things done. She's very nice, helpful and communicates on what matters. I only want to work with her when I need to get my vehicle serviced. to get things done. She's very nice, helpful and communicates on what matters. I only want to work with her when I need to get my vehicle serviced. Thank you Kiara! More

Kiara did a great job of keeping me informed and arranging for the rental while they diagnosed and fixed by truck. Thanks! arranging for the rental while they diagnosed and fixed by truck. Thanks! More

Excellent service. Advisor Kiara contacted me to inform the status of repairs and advised me of other maintenance needed in my truck. Advisor Kiara contacted me to inform the status of repairs and advised me of other maintenance needed in my truck. More

Staff was friendly and helpful. The experience would have been better had the service rep followed through on a follow up call for a complex issue that needs a specialized appointme The experience would have been better had the service rep followed through on a follow up call for a complex issue that needs a specialized appointment. I realize they are short staffed and very busy so things do fall through. Other than that everything was great! More

I was VERY dissatisfied at the service I received for my FIRST service Appt after purchase. I did not feel as if I was adequately taken care of or valued as a customer. My appt was at 10am. My vehicle was p FIRST service Appt after purchase. I did not feel as if I was adequately taken care of or valued as a customer. My appt was at 10am. My vehicle was promptly dropped off at 10am and I chose to wait at the dealership and would be updated throughout by my service advisor Kenneth. That did not happen. Hours had gone by without any updates and I just continued to wait. Just before 1pm, I saw that my vehicle was lowered from the service area and driven to the pickup line, and my paperwork was given to my service advisor so I could check out and leave. I watched my car sit in the pickup lane for 40 minutes! As Kenneth and a few other service employees just sat there and conversed. I had the to be the one around 1:40p to go find Kenneth myself and let him know my car is ready and has been sitting outside for 40 minutes. He did not seem very apologetic and instead presented me paperwork that was not even for my vehicle. I explained that was not my paperwork nor my name and he then went back to find my documents and I signed them to exited. As for my vehicle, it was not washed at all (as they used to be in the past for oil changes and maintenance) so I was also not pleased there. Your service department was raves about when I purchased my vehicle from Autonation but this first visit fell very short for me. More