AutoNation Chevrolet Gilbert - Service Center
Gilbert, AZ
515 Reviews of AutoNation Chevrolet Gilbert - Service Center
Iv made an appointment a month in advance to my service date on August 20th 2022 arrived and was told the service writer I was assigned to called in sick and handed off to raul I told him why I was there,o date on August 20th 2022 arrived and was told the service writer I was assigned to called in sick and handed off to raul I told him why I was there,oil change rotate tires have drivers front end looked at for a second time and before I could finish talking he said we don't have time for all that.After a few words of wasting my time a second time to have the front end looked at.I told him to change the oil and rotate the tired and I would be contacting autonation corporate.I watched my truck pull into the shop it sat in the bay closest to the window after half an hour or so a young man moved the truck down 5 bays and changed the oil when finished he returned my truck to the service lane for pickup. Raul came over to me and said my truck was done and showed me paperwork of what was done to my truck I then asked him why the tires were never rotated he said didn't have time it was a free service we offer anyway. So angry I took my keys off his desk and left. Your moto states fix a small problem before it becomes a big problem when I bought this truck I have a year left on the factory warranty and purchased one of the best extended warranties,ishould be able to have my truck fixed if not I will be looking at other avenues to have resolved with autonation. More
The customer service was excellent. Kiara Raske greeted me in the service area and went above and beyond to facilitate service repairs and access to a rental vehicle. She also provided Kiara Raske greeted me in the service area and went above and beyond to facilitate service repairs and access to a rental vehicle. She also provided daily updates to repairing More
Chase Bellows is a customer service superstar I took my GMC in for service because I purhasde the maint package and they take stellar care of me also Chase is superb at taking care of business he found a r GMC in for service because I purhasde the maint package and they take stellar care of me also Chase is superb at taking care of business he found a recall I did'nt know about and has ordered the parts to fix it! More