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AutoNation Chevrolet Gilbert - Service Center

Gilbert, AZ

4.3
515 Reviews

515 Reviews of AutoNation Chevrolet Gilbert - Service Center

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November 24, 2022

Took 2-1/2 hrs. for an oil change with appointment, while waiting. Somehow the mechanic managed to smear an oily substance on my front and back windshields which w More

by Dusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't pay attention.
Nov 25, 2022 -

AutoNation Chevrolet Gilbert responded

Hi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

November 23, 2022

Service advisor, Rafael, did a very good job from start to finish. It was my first contact with this service dept, and they did well. More

by Raider
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Nov 25, 2022 -

AutoNation Chevrolet Gilbert responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

November 21, 2022

To whom it may concern, It is not in your company’s best interest to hear my input. I was charged for something that was presented to me as free and was not told of a fee associated with said service. More

by chihiggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kiara Raske
Nov 23, 2022 -

AutoNation Chevrolet Gilbert responded

Hi, we are disappointed by your experience at AutoNation Chevrolet Gilbert. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2821. We hope to hear from you.

November 21, 2022

It is always easy to get in and out with your car fixed right. Jennifer is the greatest service writer one could ask for. She cares about her clients and gets things done in a timely manner More

by rnatc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Nov 23, 2022 -

AutoNation Chevrolet Gilbert responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

November 18, 2022

My advisor was very professional and helpful, she explained everything to me. The staff made me feel welcomed. The show room was clean. More

by John
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karlie ( sorry for miss spelling her name)
Nov 22, 2022 -

AutoNation Chevrolet Gilbert responded

Hello, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

November 18, 2022

Seemed understaffed so was very long even with an appointment. Not sure why make an appointment if they can't keep up with it. More

by tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't remember
Nov 22, 2022 -

AutoNation Chevrolet Gilbert responded

Hey, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2821 -- we hope to hear from you soon.

November 18, 2022

Appreciate the employees Courtesy. The service writer communicated very well with the status of the vehicle. The truck was wash after the service but not dried thoroughly. The truck More

by Tcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RAFAEL MUNIZ SOSA
Nov 22, 2022 -

AutoNation Chevrolet Gilbert responded

Hello, We are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 18, 2022

The dealership is clean and it has drinks and snacks in vending machines. There was one issue on my visit that caused unnecessary damage to my vehicle, but hopefully the damage will be fixed upon my next v More

by Phillipcoleman2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Nov 22, 2022 -

AutoNation Chevrolet Gilbert responded

Hello, Thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2821 -- we hope to hear from you soon.

November 17, 2022

Not sure if I can honestly say I would refer the service department or not. The car was there a few years ago for the exact same problem! Raul did communicate with texts and pictures, which was apprecia More

by blueyes777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
Nov 22, 2022 -

AutoNation Chevrolet Gilbert responded

Hello, we are deeply disappointed by your experience at AutoNation Chevrolet Gilbert. Thank you for leaving feedback. Please reach out to us at (480) 630-2821 so we may identify ways to improve your experience.

November 17, 2022

The service and parts departments were very friendly and helpful. Great service and would bring my car back for all future services. More

by toribiodelgadillo78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul in Service department and Mike in Parts d3
Nov 21, 2022 -

AutoNation Chevrolet Gilbert responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

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