AutoNation Chevrolet Gilbert - Service Center

Our service rep Ivan has been helpful but overall very dissatisfied with the experience we’ve had with my daughter’s car. Vehicle was brought in for a very simple sensor repair (particulate matter sensor dissatisfied with the experience we’ve had with my daughter’s car. Vehicle was brought in for a very simple sensor repair (particulate matter sensor in exhaust). What should have been an hour repair has now turned into a multiple week affair. While removing the sensor the tech accidentally damaged the exhaust pipe of the vehicle. Chevy did well and came clean but the OEM part is on back order with no ETA. A temporary fix was attempted with a new pipe they had to machine new ports into so the car can drive however it is still flagging check engine light and emissions warnings. My daughter is understandably very leery to continue driving this car but at 19yrs old is too young to rent another one. I have now emailed the General Manager (Dustin) on 11/24 to see about potentially trading in her vehicle and if he could help facilitate us to a sales manager who can give her a fair deal after all this mess but no response yet. I will likely have to go back into the dealership to get anyone’s attention and hopefully receive some form of meaningful offer or discounts to account for her (and our) time, money, and frustration for damage and supply chain issues caused by Chevy. More

My service advisor Jennifer Gagon was fantastic. She listened to what I needed. She took great care of me and my truck, very professional. She kept me abreast of the work being done and my truck was She listened to what I needed. She took great care of me and my truck, very professional. She kept me abreast of the work being done and my truck was done sooner than promised. More

I was greeted when I arrived, I was listened, I had a really good experience really good experience More

Dealer was very informative of what was happening with my truck, made it easy to make decisions on what was needed to repair truck truck, made it easy to make decisions on what was needed to repair truck More

They are always backed up. I drove up after putting on my service request what I needed looked at and they told me when I got there that they only had one tech and to reschedul I drove up after putting on my service request what I needed looked at and they told me when I got there that they only had one tech and to reschedule. And the guy also told me he would call me to reschedule and he never did More

My service advisor, Jennifer Gagon, is the best. She goes above and beyond and explains the work being performed and the cost. She provides excellent customer service, and the service on my vehicle She goes above and beyond and explains the work being performed and the cost. She provides excellent customer service, and the service on my vehicle has been of the highest quality. More

Always get great service and the Staffing is very Courteous. I will continue going there Courteous. I will continue going there More

Rafael was attentive, helpful and is a very good Customer Service Representative. The dealership is wide open and clean. They in waiting are did not work but the one on the other side did. Service Representative. The dealership is wide open and clean. They in waiting are did not work but the one on the other side did. More

All of my concerns were addressed. Ivan kept me informed throughout the process. It was great working with Ivan. Ivan kept me informed throughout the process. It was great working with Ivan. More

Jennifer was very friendly and helpful. My car was finished in a timely manner. The dealership was very clean and the restroom was clean and well stocked. My car was finished in a timely manner. The dealership was very clean and the restroom was clean and well stocked. More