AutoNation Chevrolet Gilbert - Service Center

i purchased a 2019 Chevy Silverado on Feb 27, 2025, I drove the truck one week before the transmission went out. Took it to the service department immediately and had to pay for a rental for 2 days unti drove the truck one week before the transmission went out. Took it to the service department immediately and had to pay for a rental for 2 days until the warranty approved the repair. That was 6 weeks ago and my truck is still sitting on their lot. After 3 weeks I was told there are no transmissions to be found. So I took a trip down there and spoke with the used car sales manager, Dimitri. Low and behold a transmission was found within a couple of hours in Bullhead City and now I have been told that a transmission is enroute and would be here Friday (today) So I stopped by again and spoke with Gary, the service manager...at first he said that he read this moring that my transmission was still on the boat.?? What boat? I thought the tranny was coming from Bullhead City? I was assured that it would be at the dealership between tonight at 7 pm and tomorrow at 7 pm. We shall see...so as I was leaving I asked to speak with the General Manager who Joseph Asadi but they always tells me he is in a meeting....even when I am calling from their lobby and can clearly see that he is not in a meeting. I have purchased 5 vehicles from this dealership but that doesn't seem to pull any weight. I just want my truck back and I want the repairs completed correctly. I am now emailing customer.service@autonation.com to see if I can get some type of reprieve from this situation. I am very bummed at the way this was all handled. More

Jason Buis service advisor provided exceptional service. He kept me informed either by text or telephone on the status on my 2013 Silverado Z71 pickup. Brought in my truck to install a broken shift lever c He kept me informed either by text or telephone on the status on my 2013 Silverado Z71 pickup. Brought in my truck to install a broken shift lever cable to the transmission, that was broken and a temporary fix by AAA service truck in Glendale. Also other services were completed. More