AutoNation Chevrolet Gilbert - Service Center

The repairs I needed on my 5 month old vehicle could not have been done any faster than the took. have been done any faster than the took. More

Shop was busy with a lot of vehicles, but my service was kept under 3 hours which I didn't think was too bad considering all that was done with my truck. kept under 3 hours which I didn't think was too bad considering all that was done with my truck. More

The service department and parts department were both great got what I needed from both in and out thank you guys ! great got what I needed from both in and out thank you guys ! More

Everyone was great! I was kept informed about the service to my vehicle. Staff was friendly and professional. I was kept informed about the service to my vehicle. Staff was friendly and professional. More

Ivan was very helpful and was quick to respond to my messages. The dealership had a nice waiting area and staff was polite and friendly. messages. The dealership had a nice waiting area and staff was polite and friendly. More

I have been to this location a number of times and service is always great. service is always great. More

I want to thank Nick for talking me off the wall after a call center person told me my car required a new motor....at 15k miles..... recall . He had incredible follow thru..... we chatted about my key faub call center person told me my car required a new motor....at 15k miles..... recall . He had incredible follow thru..... we chatted about my key faub that didn't come with my car. He went to bat for me.... management didn't value the opinion of his F AND I told us we could get one at batteries plus for $50 ..... we know that not true and since I live 90 min away just never worried about it but Nick tried for me that says a lot to this old girl raised in GM dealerships my dad owned 6..... so GM runs thru my blood. Nick thank you sooooo much for supporting me in all my recalls. Worth the 90 min drive each way for superior service! Thank you Nancy Lewis Tahoe 6.2 liter High country More

Excellent service . .. Jennifer is the best! Service was excellent as well as the quality of the job done .. Jennifer is the best! Service was excellent as well as the quality of the job done More

Experience was terrible! I had originally scheduled an oil change and tire rotation for April 2. The service advisor called me prior and said they were backed up and asked I had originally scheduled an oil change and tire rotation for April 2. The service advisor called me prior and said they were backed up and asked if I wanted to reschedule. I was OK with that because I didn't want to wait longer than I needed too. I rescheduled the appointment for April 30 at 11:30 AM. When I arrived the service advisor told me it would be close to two hours. I was not happy about that but I was willing to wait for it. At the two hour mark, I asked him if the vehicle was almost ready and he said "oh it's probably gonna be another hour". 20 minutes later, I asked him if they had even started on the vehicle, and he said no. I could not wait any longer and needed to leave and return to work. He went and grabbed my truck from the parking lot and pulled it up, and just handed me the keys. No apologies, no sorry, nothing. This was my first experience with AutoNation Gilbert service department, and I will say for having an appointment for an express oil change and tire rotation and waiting almost 2 1/2 hours and nothing got done is unacceptable. And no apologies to go with it makes it even worse. When I bought my truck there at the end of last year, the salesperson raved about the service department, I'm not sure I would ever go back to that service department again even though my first service was supposed to be complimentary. More

Took over three hours to change out a battery even though I had an appt first thing in the morning. They pulled apart some of the A/C equipment for inspection and after refusing the service, they put it back I had an appt first thing in the morning. They pulled apart some of the A/C equipment for inspection and after refusing the service, they put it back together and now the A/C is making a loud noise but the service advisor has yet to return my call. More