AutoNation Chevrolet Gilbert

I was VERY dissatisfied at the service I received for my FIRST service Appt after purchase. I did not feel as if I was adequately taken care of or valued as a customer. My appt was at 10am. My vehicle was p FIRST service Appt after purchase. I did not feel as if I was adequately taken care of or valued as a customer. My appt was at 10am. My vehicle was promptly dropped off at 10am and I chose to wait at the dealership and would be updated throughout by my service advisor Kenneth. That did not happen. Hours had gone by without any updates and I just continued to wait. Just before 1pm, I saw that my vehicle was lowered from the service area and driven to the pickup line, and my paperwork was given to my service advisor so I could check out and leave. I watched my car sit in the pickup lane for 40 minutes! As Kenneth and a few other service employees just sat there and conversed. I had the to be the one around 1:40p to go find Kenneth myself and let him know my car is ready and has been sitting outside for 40 minutes. He did not seem very apologetic and instead presented me paperwork that was not even for my vehicle. I explained that was not my paperwork nor my name and he then went back to find my documents and I signed them to exited. As for my vehicle, it was not washed at all (as they used to be in the past for oil changes and maintenance) so I was also not pleased there. Your service department was raves about when I purchased my vehicle from Autonation but this first visit fell very short for me. More

The specific services I asked for, the service provider was very knowledgeable and made me feel at home. was very knowledgeable and made me feel at home. More

The customer service is really good. The parts department is excellent and my service advisor was really outstanding as well. Jennifer is great to work with. The parts department is excellent and my service advisor was really outstanding as well. Jennifer is great to work with. More

Service advisor did not meet with me at scheduled drop off time. Was told by another employee that several technicians called out sick, so it would take 3 to 4 hours for the oil change. I had planned to w off time. Was told by another employee that several technicians called out sick, so it would take 3 to 4 hours for the oil change. I had planned to wait for my vehicle, but could not wait that long. Was told the shuttle only goes up to 10 miles, and my house was 12 miles away. Had to call a friend to come get me to take me home. Then service advisor never called when my car was done. Had to pick it up the next day. Bad service for a standard oil change. Will not be bringing my car back to this location. More

Service Manager Gary Stajcar was wonderful. He rode with me in the vehicle, diagnosed the problem, and then had the service department fix it quickly. I would recommend you see Gary if you ar He rode with me in the vehicle, diagnosed the problem, and then had the service department fix it quickly. I would recommend you see Gary if you are having a problem with your vehicle. I will be returning to AutoNation in Gilbert should I need any other work done on my car!!! Service Advisor Kiara Raske was also very helpful when I first arrived. Thank you Kiara! More

Took my truck for a warranty item. Warranty was approved without hassle. The work was completed quickly. Just the way it should be. Warranty was approved without hassle. The work was completed quickly. Just the way it should be. More

Friendly and good service. Dropped car off and they gave me a ride to and from work. Dropped car off and they gave me a ride to and from work. More

Best experience I've had! They truly treat you like family & give you the best deals!! Dior wad amazing and helpful in every way, completely went out of his way to make us fee They truly treat you like family & give you the best deals!! Dior wad amazing and helpful in every way, completely went out of his way to make us feel comfortable with our choice and helping fix things alon the car before we purchased, loved him so much! Eric the finance guy was amazing went over all our options and payment plans before we chose and made sure we were getting the most out of it! It's really the best place to go and buy a car! More

I was very happy with my oil change and tire rotation on my 2015 Volt. Raul apologized that it took a little longer than expected, and then told me that there would be no charge for the service. Thank you my 2015 Volt. Raul apologized that it took a little longer than expected, and then told me that there would be no charge for the service. Thank you!!! More

Professional, courteous, and quick! I dropped my 2019 Silverado in for an oil change. Upon picking it up, it was professionally detailed! What an amazing crew at Auto Nation Chevrolet! I dropped my 2019 Silverado in for an oil change. Upon picking it up, it was professionally detailed! What an amazing crew at Auto Nation Chevrolet! More