AutoNation Chevrolet Gilbert

Very Good. Bought a Ford C-Max, very nice car, everything was prepared very good. They were very helpful. Bought a Ford C-Max, very nice car, everything was prepared very good. They were very helpful. More

Ordered a new truck which required $1000 deposit. Truck came in 8 months later. Traded in a Traverse when we picked up the truck. Payoff for the Traverse was delayed because they lost the $1000 depos Truck came in 8 months later. Traded in a Traverse when we picked up the truck. Payoff for the Traverse was delayed because they lost the $1000 deposit. Traverse payoff is approaching 30 days late. Too much to write, but a horrible experience and it’s still not resolved! More

Excellent service. Advisor Kiara contacted me to inform the status of repairs and advised me of other maintenance needed in my truck. Advisor Kiara contacted me to inform the status of repairs and advised me of other maintenance needed in my truck. More

The Service Department always does what I ask and Kiara does a great job in explaining what was done and what services will be needed in the future. Great job does a great job in explaining what was done and what services will be needed in the future. Great job More

Staff was friendly and helpful. The experience would have been better had the service rep followed through on a follow up call for a complex issue that needs a specialized appointme The experience would have been better had the service rep followed through on a follow up call for a complex issue that needs a specialized appointment. I realize they are short staffed and very busy so things do fall through. Other than that everything was great! More

The specific services I asked for, the service provider was very knowledgeable and made me feel at home. was very knowledgeable and made me feel at home. More

I was VERY dissatisfied at the service I received for my FIRST service Appt after purchase. I did not feel as if I was adequately taken care of or valued as a customer. My appt was at 10am. My vehicle was p FIRST service Appt after purchase. I did not feel as if I was adequately taken care of or valued as a customer. My appt was at 10am. My vehicle was promptly dropped off at 10am and I chose to wait at the dealership and would be updated throughout by my service advisor Kenneth. That did not happen. Hours had gone by without any updates and I just continued to wait. Just before 1pm, I saw that my vehicle was lowered from the service area and driven to the pickup line, and my paperwork was given to my service advisor so I could check out and leave. I watched my car sit in the pickup lane for 40 minutes! As Kenneth and a few other service employees just sat there and conversed. I had the to be the one around 1:40p to go find Kenneth myself and let him know my car is ready and has been sitting outside for 40 minutes. He did not seem very apologetic and instead presented me paperwork that was not even for my vehicle. I explained that was not my paperwork nor my name and he then went back to find my documents and I signed them to exited. As for my vehicle, it was not washed at all (as they used to be in the past for oil changes and maintenance) so I was also not pleased there. Your service department was raves about when I purchased my vehicle from Autonation but this first visit fell very short for me. More

The customer service is really good. The parts department is excellent and my service advisor was really outstanding as well. Jennifer is great to work with. The parts department is excellent and my service advisor was really outstanding as well. Jennifer is great to work with. More

Service advisor did not meet with me at scheduled drop off time. Was told by another employee that several technicians called out sick, so it would take 3 to 4 hours for the oil change. I had planned to w off time. Was told by another employee that several technicians called out sick, so it would take 3 to 4 hours for the oil change. I had planned to wait for my vehicle, but could not wait that long. Was told the shuttle only goes up to 10 miles, and my house was 12 miles away. Had to call a friend to come get me to take me home. Then service advisor never called when my car was done. Had to pick it up the next day. Bad service for a standard oil change. Will not be bringing my car back to this location. More

Service Manager Gary Stajcar was wonderful. He rode with me in the vehicle, diagnosed the problem, and then had the service department fix it quickly. I would recommend you see Gary if you ar He rode with me in the vehicle, diagnosed the problem, and then had the service department fix it quickly. I would recommend you see Gary if you are having a problem with your vehicle. I will be returning to AutoNation in Gilbert should I need any other work done on my car!!! Service Advisor Kiara Raske was also very helpful when I first arrived. Thank you Kiara! More