AutoNation Chevrolet Gilbert

I ordered a 2022 C8 convertible December 5th, 2020. The car was delivered on July 5th 2023. During those many months I would call Autonation to check my position in the que. I would ask for the Ge The car was delivered on July 5th 2023. During those many months I would call Autonation to check my position in the que. I would ask for the General Sales Manager Randy Jacobs. Ninety percent of the time the salesman answering the phone would say Randy was on the phone. He would take my information and promise a return call which never came. I found this to be very frustrating. In Februrary 2023 I was introduced to William Bonham who was professional and concise and prompt in answering any questions I might have about my purchase. Mr. Bonham was an excellent representative for Autonation. More

The service advisor provided excellent customer service. He was mindful of my time. He kept me informed of the progress of my vehicle. I was impressed, especially since I walked in without a scheduled appoi He was mindful of my time. He kept me informed of the progress of my vehicle. I was impressed, especially since I walked in without a scheduled appointment. As a result, I was able to take my road trip with a piece of mind. THANK YOU!! More

The service department has really stepped Up their game. I was taken in on time and had very little wait time. The gal who checked me in was super nice and helpful. A nice change! I was taken in on time and had very little wait time. The gal who checked me in was super nice and helpful. A nice change! More

I've visited this dealership twice in the past 3 weeks. The first time was due to an object in my tire causing a leak. Erik got me in immediately and took care of it. Totally last minute and without appoin The first time was due to an object in my tire causing a leak. Erik got me in immediately and took care of it. Totally last minute and without appointment. Second time was on 7/11. I had an oil change scheduled. During my appointment my service advisor Kiara informed me that I had a nail in a different tire. That was resolved same day. Both advisors were fantastic. They kept me informed throughout my visits. The work performed was perfect and their detailer made my car look like new More

Staff was courteous and my salesman was great. I was in and out faster than any other time I have purchased a vehicle. I was in and out faster than any other time I have purchased a vehicle. More

I left numerous texts and messages for my salesman, Humberto, but never got a call back. I would like a list of the aftermarket upgrades on the vehicle I purchased. Humberto, but never got a call back. I would like a list of the aftermarket upgrades on the vehicle I purchased. More

I came in to have a repair done on my Chevy Spark without an appointment. Chase, the attendant greeted me promptly and listened to me intently as I discussed my concerns with the vehicle performance. As th an appointment. Chase, the attendant greeted me promptly and listened to me intently as I discussed my concerns with the vehicle performance. As the cause was unknown, Chase got me onto the first shuttle back home and contacted me within a few hours of the cause. He was up front about repair cost and additional items of concern that could be addressed if desired. I was very happy with the service that was provided. More

They were beyond amazing at the service center. I've put so much money into my car already and nothing would fix the issue so I took it there to get diagnosed. I have no idea about cars and Erik my I've put so much money into my car already and nothing would fix the issue so I took it there to get diagnosed. I have no idea about cars and Erik my service guy was amazing, he was such a good listener to everything I had to say and he explained so much about my car to me and how some things work and how that can happen and by the end of it the kind service manager took car off my cost since the diagnosis was something I've already had work done and it might just be a known Chevy thing and I could not believe that act of kindness they showed me. Without even being asked all because they stand by they don't want to just take people for their money they really are there to help and service what they actually need to. I will forever now go here because I will trust that they will be honest and fair and truly want to help me not just take my money. Because to trust a dealership to not give you a run for your money is very hard but they proved to me that not all of them are bad. More

My husband and I have been so disappointed with this dealership. We had a really great salesman and then it went all down hill from there. Every contact we’ve made with this dealership has been awful. P dealership. We had a really great salesman and then it went all down hill from there. Every contact we’ve made with this dealership has been awful. Poor communication, terrible customer service, employees in all departments with minimal knowledge or help, and scheduling an appointment takes weeks upon weeks. We will never make contact with this dealership again. We certainly regret purchasing any warranty with them. More

They moved my appointment twice and then when we finally showed up on the correct day at the correct time, they wanted me to leave my car with them for 3 days to check out a warranty issue. Also tried to t showed up on the correct day at the correct time, they wanted me to leave my car with them for 3 days to check out a warranty issue. Also tried to tell me it wasn’t under warranty anymore. I had to spend the afternoon on the phone with the dealer I purchased from to verify the warranty. They didn’t understand what the problem was as to why the other dealer was questioning it. I’ve dealt with this dealer many times and have never been treated so poorly before. Warranty issue is still unresolved because I can’t be without transportation for 3 days and they say they don’t provide a rental if the car is drivable. Well if they have my car, it is NOT drivable. More