AutoNation Chevrolet Gilbert

I left numerous texts and messages for my salesman, Humberto, but never got a call back. I would like a list of the aftermarket upgrades on the vehicle I purchased. Humberto, but never got a call back. I would like a list of the aftermarket upgrades on the vehicle I purchased. More

I came in to have a repair done on my Chevy Spark without an appointment. Chase, the attendant greeted me promptly and listened to me intently as I discussed my concerns with the vehicle performance. As th an appointment. Chase, the attendant greeted me promptly and listened to me intently as I discussed my concerns with the vehicle performance. As the cause was unknown, Chase got me onto the first shuttle back home and contacted me within a few hours of the cause. He was up front about repair cost and additional items of concern that could be addressed if desired. I was very happy with the service that was provided. More

They were beyond amazing at the service center. I've put so much money into my car already and nothing would fix the issue so I took it there to get diagnosed. I have no idea about cars and Erik my I've put so much money into my car already and nothing would fix the issue so I took it there to get diagnosed. I have no idea about cars and Erik my service guy was amazing, he was such a good listener to everything I had to say and he explained so much about my car to me and how some things work and how that can happen and by the end of it the kind service manager took car off my cost since the diagnosis was something I've already had work done and it might just be a known Chevy thing and I could not believe that act of kindness they showed me. Without even being asked all because they stand by they don't want to just take people for their money they really are there to help and service what they actually need to. I will forever now go here because I will trust that they will be honest and fair and truly want to help me not just take my money. Because to trust a dealership to not give you a run for your money is very hard but they proved to me that not all of them are bad. More

Courteous fast service when I brought it in for its first service. I have been a customer for several years and have always been happy with the service from when I bought a car and had it serviced. This time service. I have been a customer for several years and have always been happy with the service from when I bought a car and had it serviced. This time y brought the car in after a long road trip and the car had bugs and road dirt on the outside and junk on the inside. The car was serviced promptly and it was immaculate in and out. More

Service tech was great, service advisor not so much. Didn’t communicate at all. I made an appt. For 10 am, dropped my truck off and was never told anything about them being behind and my truck might not Didn’t communicate at all. I made an appt. For 10 am, dropped my truck off and was never told anything about them being behind and my truck might not be looked at. Waited all day no call from anyone. I had to call several times to find out about my truck. Finally got ahold of are service advisor at 6:00 at night!! Only to find out that they had cars from last week that need to get done and my truck was not looked at! How Am I supposed to make arrangements for work at 6:00 at night! If I was told this when I first dropped it off I would have been able to make arrangements and not worry about my truck. The communication from that advisor is non existent. More

My husband and I have been so disappointed with this dealership. We had a really great salesman and then it went all down hill from there. Every contact we’ve made with this dealership has been awful. P dealership. We had a really great salesman and then it went all down hill from there. Every contact we’ve made with this dealership has been awful. Poor communication, terrible customer service, employees in all departments with minimal knowledge or help, and scheduling an appointment takes weeks upon weeks. We will never make contact with this dealership again. We certainly regret purchasing any warranty with them. More

They moved my appointment twice and then when we finally showed up on the correct day at the correct time, they wanted me to leave my car with them for 3 days to check out a warranty issue. Also tried to t showed up on the correct day at the correct time, they wanted me to leave my car with them for 3 days to check out a warranty issue. Also tried to tell me it wasn’t under warranty anymore. I had to spend the afternoon on the phone with the dealer I purchased from to verify the warranty. They didn’t understand what the problem was as to why the other dealer was questioning it. I’ve dealt with this dealer many times and have never been treated so poorly before. Warranty issue is still unresolved because I can’t be without transportation for 3 days and they say they don’t provide a rental if the car is drivable. Well if they have my car, it is NOT drivable. More

The dealership was very clean and very helpful with all my questions and concerns. I highly recommend them. my questions and concerns. I highly recommend them. More

Jennifer (service advisor) was awesome. Kept me informed and very helpful. I was very satisfied and even brought my daughter's car for service as well. This attention to detail and transp Kept me informed and very helpful. I was very satisfied and even brought my daughter's car for service as well. This attention to detail and transparency is very important to a widow like me. More

Service was quick and efficient. Staff was always ready to help. Eventhough there was a steady flow of customers, employees were always helpful. Staff was always ready to help. Eventhough there was a steady flow of customers, employees were always helpful. More