AutoNation Chevrolet Gilbert

Service, I made an appointment 2 weeks in advance to check on warning messages I was getting for "Service Brake Assist", Service Brake ESC and 2 others. In the meantime, I had to have my battery jumped check on warning messages I was getting for "Service Brake Assist", Service Brake ESC and 2 others. In the meantime, I had to have my battery jumped twice, The day before my appointment, I got an email saying that I would bring my car in for my appointment on Jan 3rd and it would take 1 WEEK TO DIAGNOSE IT. I called immediately to clarify and they said, yes you will bring it in and it will sit here for one week before anyone can look at it. I asked what was the point of an appointment if they would let it sit there for a week before being diagnosed, when I could have my car safely in my garage at home until they could actually look at it. When I told the service person that my battery was dying she did tell me to bring it right in that day to have the battery tested. I did and they said I needed a new battery. I do appreciate that they addressed that immediately and also applied a 25% off coupon I had. But why would they have people bring there car in and have it sit there for a week before being diagnosed and they do not have loaner cars, but offer to rent you one for 40.00 a day. I drive all day with my job and cannot be without a vehicle for a week. What is the point of making an appointment and have to be without your car for a week and then be without it longer as they actually fix it after being diagnosed? More

This was my first purchase by myself. All my questions were answered, no pressure to buy and I got exactly what I wanted within my budget. I'm a very happy customer. All my questions were answered, no pressure to buy and I got exactly what I wanted within my budget. I'm a very happy customer. More

I have been doing business with them for about 6 years. They are professional. I like being there. They are professional. I like being there. More

This was one of the best car purchase experiences I have ever had. Thank you for the not being the average car dealer. ever had. Thank you for the not being the average car dealer. More

Justin was very responsive and very helpful! Great experience. He answered all of my questions and made me feel comfortable from beginning to end of deal. Great experience. He answered all of my questions and made me feel comfortable from beginning to end of deal. More

Jennifer in your service department is #1. She is customer service oriented and makes you feel like you are her only customer when you know she has her plate full. She is the reason why I She is customer service oriented and makes you feel like you are her only customer when you know she has her plate full. She is the reason why I bring my cars to Auto Nation for servicing. Honest and communicative. She is the best! More

I received a notification that my heated seats part was now available. I called the number to schedule both installation and an oil change. I was told both would be done during the same appointment. Upo now available. I called the number to schedule both installation and an oil change. I was told both would be done during the same appointment. Upon arrival, I was informed the heated seat part needed to be ordered and installed at a later date. I dropped my Blazer off at 11:00am for a routine oil change, was told about 2 hours. I received a text at 4:59pm (6 hours later) my car was ready. Really? A 6 hour oil change?? Never again!! More

I have always had great service here, Very friendly just seems like service is just too busy to have good customer service, I waited 3 hrs and 20 mins for my car no one called me I called them they told me seems like service is just too busy to have good customer service, I waited 3 hrs and 20 mins for my car no one called me I called them they told me my car was going to take 2 hrs the time was not the issue it was the customer service, I love my car and if the service ppl act like they don’t care,………… More

Marcos the internet manager was awesome, Kyle is the first finance manager that I actually didn’t mind talking to, and Daniel was great. Clean dealership would recommend first finance manager that I actually didn’t mind talking to, and Daniel was great. Clean dealership would recommend More

Quality and speed of service was excellent. Service manager and service advisors returning phone calls poor. Service manager and service advisors returning phone calls poor. More