AutoNation Chevrolet Gilbert

I'd give a zero if possible. Check engine light came on, reduced power on freeway going 80, down to 40 within 15 secs, had to swerve lanes to avoid a collision. Set apt at dealer Check engine light came on, reduced power on freeway going 80, down to 40 within 15 secs, had to swerve lanes to avoid a collision. Set apt at dealership for 12/26 (next opening) took it to the dealership was told to wait to be checked in. Waited 50 mins because Jennifer decided to just help people at her desk instead of taking customers in the order they arrived When I finally got to her she had a really poor attitude. I immediately expressed she didn't need to come at me like that especially after I waited unnecessarily. She expressed she was short-handed and what did I expect. So I told her that wasn't my fault they were short-handed and she was behaving very unprofessional and there was no need for it. Finally, after an eye roll and gruff she went to look at my car. Came back in immediately and said the check engine light was no longer on and I needed to bring it back when it was. I expressed my spouse reset it so I could drive here and asked to check the code history. She refused and told me to leave. I walked out really frustrated and then decided to go to the manager instead, who wasn't much help either. The code my car threw came from a known nationwide warranty he expressed if he couldn't get the engine light to come on then they wouldn't fix it because he might have to pay for the part. He kept my car for 4 days to do nothing. Said something about the battery connector, but the battery was fine, and did not fix anything. Next day battery was completely dead. I took it to someone else to replace it and now just waiting for my check engine light to come back on. The manager was also unprofessional complaining he didn't have enough techs but the organization keep scheduling appointments. That is not the customer's problem, he should have worked through that internally, but I got poor service because they didn't have time to adequately assess my vehicle. More

This review pertains solely to the service department. We bought a brand new 2020 Traverse. One of the add on warranties we purchased was the Wheel & Tire package where they repair or replace the wheel or We bought a brand new 2020 Traverse. One of the add on warranties we purchased was the Wheel & Tire package where they repair or replace the wheel or tire if damaged. There is one tire that is constantly loosing air at a very slow pace. I am having to add air to it weekly. One morning it lost air quicker than usual and dropped to 9 psi. Had there been a medical emergency it would’ve been unsafe to drive. We have taken the car in TWICE and both times they say they can’t find the leak and if they can’t find the leak, they can’t fix or replace the tire. I understand you can’t fix what you can’t see, but this is twice now we have taken it in with the dash showing a low tire pressure warning sign. They just put air in it (the same thing I do from my garage) and say “that’s all we can do about it”. This has been going on for OVER A YEAR. I have dealt with Caryl and Jennifer. How many times are we to do this until the warranty kicks in? Was the warranty a waste of money? Do I let it go all the way flat, then call a tow truck, then bring it in? Just to have them put air in it and send us on our way? Will third time be the charm? Doubt it. More

We bought 2 cars from Auto Nation, Jacob Grinde was our car salesman. He was very friendly, nice and knowledgeable. I would definitely refer him to friends. car salesman. He was very friendly, nice and knowledgeable. I would definitely refer him to friends. More

I was satisfied with the job they did to my car what I wasn’t satisfies is that they wanted to charge me an inspection fee for check, engine, light, and another inspection fee for shift to gear. wasn’t satisfies is that they wanted to charge me an inspection fee for check, engine, light, and another inspection fee for shift to gear. More

Communication is great. Service is really fast. I was left very clean appreciate the effort. Service is really fast. I was left very clean appreciate the effort. More

Hate that you make an appt and still have to wait 3+ hours for service hours for service More

I called . Told Dior I wanted a LT out the door for 50 k. He made it happen . Nice guy . Does a good job w out pressure. Gen manager was nice as well as nick in Told Dior I wanted a LT out the door for 50 k. He made it happen . Nice guy . Does a good job w out pressure. Gen manager was nice as well as nick in finance. 7.25 interest rate sucked considering I put 25 k down and have a 750 credit rating More

Service, I made an appointment 2 weeks in advance to check on warning messages I was getting for "Service Brake Assist", Service Brake ESC and 2 others. In the meantime, I had to have my battery jumped check on warning messages I was getting for "Service Brake Assist", Service Brake ESC and 2 others. In the meantime, I had to have my battery jumped twice, The day before my appointment, I got an email saying that I would bring my car in for my appointment on Jan 3rd and it would take 1 WEEK TO DIAGNOSE IT. I called immediately to clarify and they said, yes you will bring it in and it will sit here for one week before anyone can look at it. I asked what was the point of an appointment if they would let it sit there for a week before being diagnosed, when I could have my car safely in my garage at home until they could actually look at it. When I told the service person that my battery was dying she did tell me to bring it right in that day to have the battery tested. I did and they said I needed a new battery. I do appreciate that they addressed that immediately and also applied a 25% off coupon I had. But why would they have people bring there car in and have it sit there for a week before being diagnosed and they do not have loaner cars, but offer to rent you one for 40.00 a day. I drive all day with my job and cannot be without a vehicle for a week. What is the point of making an appointment and have to be without your car for a week and then be without it longer as they actually fix it after being diagnosed? More

This was my first purchase by myself. All my questions were answered, no pressure to buy and I got exactly what I wanted within my budget. I'm a very happy customer. All my questions were answered, no pressure to buy and I got exactly what I wanted within my budget. I'm a very happy customer. More

I have been doing business with them for about 6 years. They are professional. I like being there. They are professional. I like being there. More