AutoNation Chevrolet Gilbert

I scheduled my Camaro for an oil change/7500 mile check up at 11:30 am. I arrived at 11:25, and told the team I was staying with my car, and would need to be on my way as quickly as possible. I went in a up at 11:30 am. I arrived at 11:25, and told the team I was staying with my car, and would need to be on my way as quickly as possible. I went in and waited in the waiting area. by 12:30pm, as no one had spoken with me, I went and checked and found that my car was still waiting to be be pulled into the garage. It had literally sat out there for 60 minutes while I sat in the waiting area. 15 minutes, even 20 minutes would seem reasonable. 60 minutes of it not moving means that their appointment system is useless. I requested my car be brought to me immediately as I did not have time to wait, given that there was no estimate of when my car would get taken back. I live alone, so either I wait for my car, or have to depend on shuttles. As I worked that afternoon in chandler, a shuttle back to my house was not a option. My car was brought to me quickly, but then I asked to speak with the manager. The team tried to find the manager, originally said he was in some type of chili contest, and then that he was in a meeting. I was assured the manager would contact me. I never received a phone call. I have purchased 2 cars from autonation, and received excellent customer service. Over the years I have brought all of my cars to this autonation for service, but the past few years the service is a shot in the dark. You have to expect to spend 3-4 hours for just an oil change and an appointment time means nothing. I know that people say this is how dealerships are, but why? Why have me make an appointment for a specific time if you do not intend to even attempt to meet that time period. I am HIGHLY UNSATISFIED -- and even more so now that the manager never attempted to call me. More

Good customer service by the service team . Keep it up. Shuttle service was on time Keep it up. Shuttle service was on time More

Awesome customer service, explaining everything very well. Very cooperative and helpful staff. Plenty of water and coffee is there. So you can relax for waiting time. well. Very cooperative and helpful staff. Plenty of water and coffee is there. So you can relax for waiting time. More

Great dealership and friendly service! David and Josh were both a great help in the purchase of my new Silverado! David and Josh were both a great help in the purchase of my new Silverado! More

They were pleasant I dealt with Benjamin I've dealt with him before and he seemed nice and the finance manager was very understanding and patient him before and he seemed nice and the finance manager was very understanding and patient More

I appreciate how Kiara kept looking for the part i need for my Colorado. It was not available anywhere, i know i was looking also but she kept after it and found it. Thanks Kiara for my Colorado. It was not available anywhere, i know i was looking also but she kept after it and found it. Thanks Kiara More

This dealership went out of their way to ensure I was taken cared of, ensured all my questions were answered, and made sure I was completely satisfied walking out the door with my purchase. Special thank taken cared of, ensured all my questions were answered, and made sure I was completely satisfied walking out the door with my purchase. Special thanks to Jairus and Justin for ensuring I had a smooth experience and transaction with Autonation Chevrolet. More

Brought our Traverse in for an oil change, fuel inspection and new tires, Kiarra was excellent when it came to communication be it in person or via e-mail, test, and answering any questions I had. inspection and new tires, Kiarra was excellent when it came to communication be it in person or via e-mail, test, and answering any questions I had. More

As much as you want to trust the sales man DONT make sure you look at everything if they don’t have to tell you they sure won’t! you look at everything if they don’t have to tell you they sure won’t! More

I have a 2004 Vette and the dealership worked on a window regulator issue. I wasn't pleased with their work and I spoke to the manager, who listened and got this issue resolved. I was appreciative of his tim regulator issue. I wasn't pleased with their work and I spoke to the manager, who listened and got this issue resolved. I was appreciative of his time and willingness to make this right. More