AutoNation Chevrolet Gilbert

Took my 2022 Chevy 3500HD in for a transmission leak, was told 3-4 days for work completion. Waited 2 weeks for the next available appointment. 3-4 days turned into 3 weeks before I got my truck back. 4 star told 3-4 days for work completion. Waited 2 weeks for the next available appointment. 3-4 days turned into 3 weeks before I got my truck back. 4 stars awarded as the work was completed and everything is working as it should and my service provider (Kiara) was exceptional. She provided updates regularly and was communicating with the tech’s daily. Overall I was very satisfied with the work, the communication from my service provider but a little disappointed how a few days work turned into several weeks. I would go back if I needed to. More

I bought my truck there in 2015 and had a little problem with the fuel pump. They repaired in two days and 88000 miles later, still running well. with the fuel pump. They repaired in two days and 88000 miles later, still running well. More

Good service. Like that I can see my car being worked on. Nice waiting area. Like that I can see my car being worked on. Nice waiting area. More

Number one reason why rated is a five star is because of the knowledgeable staff. the knowledgeable staff. More

They’re nice and very approachable, Jordan Brown is very nice and they process my paperwork fast. nice and they process my paperwork fast. More

Super helpful caring sales people and support staff. We would highly recommend them to friends and family. We would highly recommend them to friends and family. More

Great customer service by everyone. Made the buying process easy. My sales person did not pressure me in buying. Emilio was great! Made the buying process easy. My sales person did not pressure me in buying. Emilio was great! More

Scott was great to work with and made the buying process easy. He was attentive and answered all of my questions. easy. He was attentive and answered all of my questions. More

PLEASE READ, HONEST REVIEW On April 7th 2023 I spoke to a sales manager, Drew, about a 2024 Silverado Dually LTZ Diesel he had inbound, I inquired about purchasing the truck, Drew seed excellent over the p a sales manager, Drew, about a 2024 Silverado Dually LTZ Diesel he had inbound, I inquired about purchasing the truck, Drew seed excellent over the phone, and text message, we agreed on a trade in amount for my 2022 high country 2500 HD diesel although his offer was thousands of dollars less then the same store, in Peoria, and other competitors, I was willing to take the sacrifice because they had the truck I needed (DRW). They told me the new truck would arrive on April 10th. April 10th came, no truck was there. I reached out multiple times via call, text, and email. Barley getting any responses from him or my salesman Christain (Chris) to cut the story shorter, 5 days pass and it’s April 15th I get a text message from Drew saying he has another truck just like the one I initially inquired on back on April 7th, on the lot, ready to go, I asked him to send me the MSRP and he did, turns out it’s the truck I initially called about. They were going to sell it to someone else, Drew told me “sorry I had you on another truck” and he “needs me there as there are multiple salesman trying to sell it/customer trying to buy it” I live over an hour away, I didn’t hesitate to get on the road and hurry up in as I kept getting threatened that they would sell the truck to someone else, I came in, to my surprise, they lowered my trade value $2,000. I was told it’s because I’m getting “too good of a deal on the dually” and “most people are selling them way over msrp” while I’m paying under due to being a GMS GM Family First customer. Drew, and my Salesman told me, “you can’t take the new truck today because we don’t have anyone to PDI (pre delivery inspect) it”. I then walked outside with the salesman to at least “LOOK” at my new $85,000+ truck. Turns out, while we are looking at the truck, there is a whole TEAM of Employees completing PDI on other vehicles. I didn’t say anything I figured I’d give them the benefit of the doubt. We walked back inside, and I was take to a gentleman named KYLE from finance who told me, “that’s NOT true” and “we have people doing PDI until 8PM” and after I agreed to pay there quoted 9.9% APR, my salesman told them to PDI my truck. They scratched multiple parts of my truck and I did not complain because I really needed to go home to take my medicine. After waiting around in the store for HOURS as Drew, and Chris, double/triple booked appointments apparently, i reached out to Chris to let him know I am fainting as I have an extremely rare type of sugar condition and I need to go home and take my meds and come back, I already signed the purchase order for the truck, Chris said, “that’s fine but I’m going to be forced to sell it to one of the multiple people here trying to buy it for much more money” and so I chinned up, and fought through it. They had my wait at least another hour, sent me to finance, where I met the finance manager, who was honestly the best finance manager I ever worked with (I spend about a million dollars a year on new GM Vehicles so I’ve dealt with plenty managers) he did NOT pressure me into buying un necessary warranties/adds, etc. and totally understood exactly what I was going through. The deal was now finalized, and I can go home. I paid $599 to have my windows tinted, PDI team did not tint my windows. I was told to come back at a later time to have my windows tinted. I came back Thursday, April 20th, at 1pm, like they told me to, I arrived at 12:40 to get my calaway golf clubs out of my old truck, as well as my garage remote, and get my windows tinted I went up to service and mentioned “I’m here for my window tint, and picking up some stuff out of my old truck” they said okay, we will be with you in 5 minutes or less. Let me remind you this store is over an hour from my house, and 2 hours from my place of business, I drive a huge diesel truck, and diesel fuel is NOT CHEAP, I waited for almost an hour, while trying to get ahold of my s More

It was a very easy and fast purchase, we were treated well and professionally. I would definitely buy again from them. well and professionally. I would definitely buy again from them. More