AutoNation Chevrolet Gilbert

I dropped my truck off the night before for service at 0800 the following morning. It was looked at during the appointment. Unfortunately it was not touched again for 5 days. I wasn't allowed to take it h 0800 the following morning. It was looked at during the appointment. Unfortunately it was not touched again for 5 days. I wasn't allowed to take it home and bring it back when service was able to work on it More

I took my daughter's car in for a recall. I made an appointment, but when I got there they said they needed to order the parts. I was surprised that they hadn't checked whether parts needed I made an appointment, but when I got there they said they needed to order the parts. I was surprised that they hadn't checked whether parts needed to be ordered, prior to having me come in. Although, the trip wasn't a total waste because I mentioned that the breaks made a clunking noise and I felt that they may be unsafe. They kept the car for a few hours and tighten the bolts and replaced a couple too and told me what needed to be fixed in the near future. When I asked what I owed them, they were kind enough to say there was no charge. They just want to keep happy customers for future repair needs. More

Ivan was pretty good service manager. I had to get the car towed to the dealership due to power engine issues. Thankful the diagnosis and repair didn't take more than a week (usually it's I had to get the car towed to the dealership due to power engine issues. Thankful the diagnosis and repair didn't take more than a week (usually it's more than a week). I had an appointment on Tuesday (soonest available) though the car issues started on Sunday. I was able to get easy communication with the service manager and repair completion on Thursday (throttle body needed to be replaced). I was expecting the following week as I said before. I wish that the dealer didn't say that there is an automatic wait of 4-5 days before even looking at the car. It's pretty stressful to have to get a rental and work with knowing your car will be out for at minimum a week. When I picked up the car it was actually quick, however no car wash was done which was disappointing. More

Very attentive to detail. Clean dealership with friendly team. Clint was very knowledgeable and helpful. Clean dealership with friendly team. Clint was very knowledgeable and helpful. More

Great attention to our needs all with a smile. No pressure whatsoever. Zack was great, very knowledgeable and kind! No pressure whatsoever. Zack was great, very knowledgeable and kind! More

The employees are friendly and Happy nice to hang out and relax while you're waiting for your vehicle 😊 relax while you're waiting for your vehicle 😊 More

Took my 2022 Chevy 3500HD in for a transmission leak, was told 3-4 days for work completion. Waited 2 weeks for the next available appointment. 3-4 days turned into 3 weeks before I got my truck back. 4 star told 3-4 days for work completion. Waited 2 weeks for the next available appointment. 3-4 days turned into 3 weeks before I got my truck back. 4 stars awarded as the work was completed and everything is working as it should and my service provider (Kiara) was exceptional. She provided updates regularly and was communicating with the tech’s daily. Overall I was very satisfied with the work, the communication from my service provider but a little disappointed how a few days work turned into several weeks. I would go back if I needed to. More

Good service. Like that I can see my car being worked on. Nice waiting area. Like that I can see my car being worked on. Nice waiting area. More

I bought my truck there in 2015 and had a little problem with the fuel pump. They repaired in two days and 88000 miles later, still running well. with the fuel pump. They repaired in two days and 88000 miles later, still running well. More

Number one reason why rated is a five star is because of the knowledgeable staff. the knowledgeable staff. More