AutoNation Chevrolet Gilbert

Always receive great customer service, the process for appointments and repair is easy, they always honor my discounts and warranty. I feel confident the work they do is quality and have never had any pro appointments and repair is easy, they always honor my discounts and warranty. I feel confident the work they do is quality and have never had any problems. More

The service people are outstanding and very helpful. Would highly recommend them to my friends Would highly recommend them to my friends More

Would give zero stars if possible. I am newly widowed, with two children. Car purchases were not something I had ever had to do on my own without my spouse, making this whole situat I am newly widowed, with two children. Car purchases were not something I had ever had to do on my own without my spouse, making this whole situation that much more stressful. After my daughter's car was totaled by insurance following a minor collision, we needed to find her a vehicle quickly. We found a used car at Auto Nation Chevrolet that was everything she wanted. Stopped by to see the car on 8/27/2024, but told the car was not on site since the person trading it in did not have the title. Told it would be delivered in a couple hours. My daughter returned later that evening, but the car had still not been delivered. The next morning, we were told that the vehicle was in, so my daughter returned to see the car. Later that evening I went back to see the vehicle which would not be available for at least another week, since it had to go through their inspection process. Even though it was priced higher than budget, the salesman noted that it would sell very quickly and that we could put a downpayment to hold the vehicle. I went through the "downpayment" process, which included actually signing all of the purchase paperwork, with the understanding that if something was wrong with the vehicle, the money would be returned. The next day, I found the same year, make, model and features at another dealer, who could have the car ready in two days at a savings of nearly $6,000. Obviously, given the situation we were in, we could not pass on this savings (in time and money.) After contacting Auto Nation Chevrolet and asking if there was anything they could to do refund some or all of the $1,000 downpayment I paid, I was given a straight out "no." $1,000 is honestly nothing to an auto dealer of this size, but to someone trying to hold a household and family together after losing a husband so recently, it makes a big difference. This dealership has no heart. They do not value their customers at people. They are only interested in making the sale - even when no sale occurred. I'm absolutely shocked at the lack of empathy they demonstrated, knowing the situation my daughter and I were in. Shameful. If you're looking for real customer service, go to San Tan Ford. They actually care. More

We had a successful purchase experience bought a 2023 Blazer RS. Good service and we love the vehicle. Blazer RS. Good service and we love the vehicle. More

I had a very quick and easy time purchasing my Chevy Colorado frim Zack. He did not pressure me and was so good to work with! Colorado frim Zack. He did not pressure me and was so good to work with! More

It was the best car buying experience i have had in my life. Was very empressed with the service I received. life. Was very empressed with the service I received. More

Terry is more than a salesperson, he was a partner in helping me pull off an epic surprise of a new truck for my husband. He was incredibly responsive and way beyond helpful! helping me pull off an epic surprise of a new truck for my husband. He was incredibly responsive and way beyond helpful! More

The service advisor was terrific for keeping me informed about my vehicle and the work that was done. about my vehicle and the work that was done. More

The dealership is clean and appears to be run very well. Jennifer is great to work with and handled all of my concerns on my truck. I would recommend this dealership to anybody Jennifer is great to work with and handled all of my concerns on my truck. I would recommend this dealership to anybody More

The dearlership was a warm welcoming atmosphere. They have everything you need in one place, while your vehicle is being serviced. They have everything you need in one place, while your vehicle is being serviced. More