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AutoNation Buick GMC West Sahara
Las Vegas, NV
521 Reviews
As one of the largest Buick GMC dealerships in Nevada, AutoNation Buick GMC West Sahara is the best source for all new and used Buick GMC models. Located just south of 159 on W Sahara Ave, our showroom is only a few blocks west of the strip. With an expansive inventory of both new and used Buick GMC vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Las Vegas to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 521 reviews
September 09, 2011
Three days after the car was delivered, I received a call that I was given too large a discount and that I needed to provide an additional check for $1,000. I was accused by General Manager William Foster of that I was given too large a discount and that I needed to provide an additional check for $1,000. I was accused by General Manager William Foster of being less than honest in holding back a discount certificate that I had from GM until after I had attempted to negotiate the best deal possible on my own. There was no value placed on the certificate. Someone other than me placed a incorrect value on the certificate. Two managers of the dealership signed off that the deal was correct. I then signed that I accepted the deal and the car was delivered. The mistake that was made in the eyes of Mr. Foster was my fault when in reality all I did was provide a discount number that was confirmed by GM as being accurate. I traded in a leased vehicle that had a payoff to be made to the leasing company. Two weeks after my new car had been delivered, I received a call from my old leasing company that the payoff had never been made. The leasing company was looking to me for a payment. Until the dealer pays off the used car, it is still on my credit and my responsibilty. I called Mr. Foster and he said the car was paid off three days after I turned it in. I spent a frantic weekend calling my old leasing company looking for the check that was apparantly never sent to paid my car off. I was within two days of having my credit compromised. The payoff check was received the following Monday. My call to Mr. Foster alerted someone that my used car had not been paid off. Had I not made the call to Mr. Foster, there is a strong possibility my used car would still not have been paid and my credit rating affected. When my car was delivered, The salesman never gave me a tour of the service facility or did he explain the services provided by the dealership. When I alerted Mr. Foster to this fact he told me he would personally take me on a tour of the service facility and introduce me to the principal people involved. When I arrived for this tour Mr. Foster and I were walking down the hallway to the service facility. Standing in the hallway was a service writer, Allen Wright. Mr Foster introduced me to Mr. Wright, and told me he would be my service advisor. After this introduction, Mr. Foster waived his arm in the direction of the service department and promptly left. This concluded my tour of the service facility. Mr. Wright took me to his little booth, handed me his calling card and said to call him when I needed service. As you can see, this dealer in my opinion provides little or no customer service. There are other things that have happened at this dealership that have proven to me that Desert Buick does not care about me as a customer. I have a wonderful automobile in my new Buick, but honestly believe and feel I have no support or back up should I need any services from this dealer. I have met several times with Mr.Foster to explain my unhappiness and ask for his assistance in trying to resolve the issues involved. To date, he has offered nothing and rejected my attempts as to what he needs to do to make me feel like a valued customer. More
by Doug Lau
Employees Worked With
William Foster, Jim Senger
