AutoNation Buick GMC West Sahara

I dread going to the Auto nation Buick as you are totally ignored when you arrive , agents walk past you and as a customer you do not matter. I wait and ask finally if after they are done with current custo ignored when you arrive , agents walk past you and as a customer you do not matter. I wait and ask finally if after they are done with current customer could I be next and may I take a seat to be called. I was told sure by Damian after 10 min he went to another waiting client seated and said to me I just need to cash out this Client, I said fine. He then came over asked what I wanted I said oil change and tire rotation 74,00 he said fine. that was 10:30 I had an appt for 11:30 two hours later I asked if he could check on my car, he said after the wash it was ready. I went up to pay and I said what did they do he said its all in the report, I said did they change the oil and filter what kind of oil , I only drive less that 2000 miles a year that car. the attitude was no smile, no caring I am just doing my job its all there . If you are promoting no human contact check your text you are succeeding and I need to find humans to speak to. I only come because the light came on and it needed oil down to 4% and the car sits in an underground cool garage 6 days a week I live in a hi rise so the car is cool and has only 41,000 miles is a 2016 Buick enclave. So, Nice computer pictures, I have no basis on how to build trust as my human contact was so perfunctory , efficient , and courteous yes , but total lack of interpersonal communication. This is year in and year out. There are more Damians, two women walked right past me standing there and did not say please have a seat we will call you in a moment. !!!! Then while waiting 6 agents sat there Twidling their thumbs doing nothing, one said we only have 15 appointments today . Now, you know why . You may be doing great mechanic work but your front line is killing you. I am looking for a new Buick service . I try to be fair minded but these practices are routine there not a one time oversize. The idleness of workers is deplorable to watch while waiting and the slow service needs improvement .. Good luck , Dr. Shirley Bailey More

This was the best experience we've ever had at a car dealership. Gus, Luana and Tylor made the deal so pleasant that we will definitely return for our future purchases. dealership. Gus, Luana and Tylor made the deal so pleasant that we will definitely return for our future purchases. More

I have been having my vehicle serviced here for 5 years. This is the first time I have been happy with communication from a service advisor. Thank you Damien. This is the first time I have been happy with communication from a service advisor. Thank you Damien. More

Rosbelt our sales rep worked hard to make this purchase happen, we were somewhat shocked leaving the dealer without purchase paperwork ( we did receive in email format 3 days later ). happen, we were somewhat shocked leaving the dealer without purchase paperwork ( we did receive in email format 3 days later ). More

I like the experience at the gmc I recommend people to go check gmc auto nation check gmc auto nation More

THE DEALERSHIP DID A FABULOUS JOB ON MY VEHICLE. THEY DID A THOROUGH WALK THROUGH AND FOUND POSSIBLE CONCERNS. I WOULD DEFINITELY RECOMMEND TO ANYONE LOOKING FOR A DEALERSHIP TO GET GREAT WORK DON THEY DID A THOROUGH WALK THROUGH AND FOUND POSSIBLE CONCERNS. I WOULD DEFINITELY RECOMMEND TO ANYONE LOOKING FOR A DEALERSHIP TO GET GREAT WORK DONE ON THEIR VEHICLES. More

I’ve had consistently great experiences with the service department at Automation Buick GMC. In an industry where honesty and communication can sometimes be hard to find, their team has continually stood ou department at Automation Buick GMC. In an industry where honesty and communication can sometimes be hard to find, their team has continually stood out for all the right reasons. Every time I’ve brought my vehicle in, they’ve been professional, reliable, and straightforward about the work that needed to be done. What I appreciate most is their communication and transparency throughout the process. They do an excellent job of keeping customers informed, setting realistic expectations on timelines, and explaining repairs clearly without trying to oversell unnecessary services. That level of honesty builds trust, and it’s one of the main reasons I continue coming back. The staff has always treated me with respect, and you can tell they genuinely care about customer service and doing quality work. Whether it’s routine maintenance or larger repairs, I’ve felt confident that my vehicle was in good hands. It’s refreshing to work with a service department that values integrity, follows through on what they say, and consistently delivers a positive experience. I highly recommend their service department to anyone looking for dependable, honest, and professional automotive service. More

A wonderful dealership to purchase a new auto. They did everything to please the customers. They did everything to please the customers. More

Great just love AutoNation Buick GMC West sahara . .know body else..Can even come close. .know body else..Can even come close. More

Was surprised the service department had changed ownership,however the service writer took good care of my needs. Surprised at the increase in cost for the diesel oil change, don’t know it itt is du ownership,however the service writer took good care of my needs. Surprised at the increase in cost for the diesel oil change, don’t know it itt is due to new owners or? More