AutoNation Buick GMC West Sahara

Save you time & money I came to AutoNation Buick GMC West Sahara since I was already a valued customer of GMC in Thousand Oaks, CA. My experience with Buick GMC has been a I came to AutoNation Buick GMC West Sahara since I was already a valued customer of GMC in Thousand Oaks, CA. My experience with Buick GMC has been a great one until I came to this location. I was interested in trading in my truck and getting an SUV. To have anyone respond to your emails is like a wait at the DMV. I am a current resident of California and travel for work. When I finally came in I expressed I was interested in buying a car however needed to have my registration done in CA. I made it very clear that I would not move forward with a deal if this was not possible. Both the sales agent and the sales manager assured me it was something that was a simple process to be done and they have done it in the past. They assured me they have a DMV service that will handle this for me & I will have the registration within a few days. They were so promising and confident with their words that I trusted them & moved forward with the deal. That was my biggest mistake. They issued me a temporary registration that would last 15 days. After 5 days I did not hear back from them regarding registration. I had to follow up with the dealership. I was assured by Sales Rep Dave Dubasik they would find out what was going on and they would get back to me. That NEVER happened. 10 days later I still did not hear back from them and again had to follow up with the sales manager EVON. The sales manager told me he was going to get around to calling me that day and forgot to call me the day before. They stated my car had to be driven by one of their drivers to California for a VIN check before registering. Sounds like something the dealership should know about their service since they have "done this before" & is a service they offer. I dropped of my vehicle with a full tank of gas on the 21st and was told it would be ready on the 23rd. They put me in a loaner vehicle. On the 22nd I called the sales manager Evon and was told my vehicle would be ready on the 23rd and he forgot to call me. I came in on the 23rd and guess what? A different sales manager told me my vehicle was not ready & had to again be driven out to California for a smog test. He stated someone should have called me to inform me. That NEVER happened. So my vehicle has now been driven and excess of 800+ miles for the dealerships mistake & incompetence. Upset I messaged Evon and never received a response. When I called him the next day he said he was not aware it needed to be driven out a 2nd time for a smog & would issue me 25c per mile driven. This place obviously has a BIG ISSUE with communication & following up. I called BUICK Corporate to communicate the situation & was told the dealership would issue me another temporary registration for the vehicle until they fixed my issue on the registrations. When I picked up my vehicle on my way to work yesterday (a week later) I received my vehicle with 1/4 tank when I clearly left it to the dealership with a full tank. On top of that there was no temporary registration issues & I have the old expired one on the vehicle. 3 weeks later, no registration, expired temporary registration, 800+ dealership added miles, & cannot drive my car because of expired tags. This place is a joke. If you value your time, money, appreciate honesty & simple communication this in not the place to do business. If I knew I would have had this experience I would have waited 4 months and went to the Thousand Oaks dealership where they value your time & business. Multiple calls & I have still not received a resolution to the issues listed above. More

Allen was great Allen Wright was very helpful and took care of my truck issues. I had no worries at all. As a vet I really appreciate the attention to detail of cus Allen Wright was very helpful and took care of my truck issues. I had no worries at all. As a vet I really appreciate the attention to detail of customer service. Thank you again Allen! More

maintenance Allen Wright is the BEST! Always takes care of my requirements - professional, personable! I can always count on being totally satisfied! KUDOS to a Allen Wright is the BEST! Always takes care of my requirements - professional, personable! I can always count on being totally satisfied! KUDOS to all of the employees! More

Great service My sales rep Tanya was great. I purchased a car last week and I am very happy with the car. It was the quickest processs I ever had in getting a car a My sales rep Tanya was great. I purchased a car last week and I am very happy with the car. It was the quickest processs I ever had in getting a car at any dealership. I was very pleased with the service I received. More

Overall great communication and great customer focus! I have serviced my GMC DuraMax HD2500 here for a number of years. I'm a guy who has worked on his on vehicles for years until I could do that no longe I have serviced my GMC DuraMax HD2500 here for a number of years. I'm a guy who has worked on his on vehicles for years until I could do that no longer. I'm a guy that wants to know the details and mechanical feedback on what they find and what they want to do. They have always provided me that detail and have treated me with very solid communication. Service managers have changed over the years but always great customer focus. Randy L. More

Excellent Customer Service. Very pleasant experience. Informed about work and costs all the way. All departments shine with a professional luster. you are treated like they appre Very pleasant experience. Informed about work and costs all the way. All departments shine with a professional luster. you are treated like they appreciate your business, no matter how busy they are. More

excellent Very pleasant experience. Would recommend to all. Top notch customer service. Auto nation is were I take all my vehicles. Keep up the good work and Ha Very pleasant experience. Would recommend to all. Top notch customer service. Auto nation is were I take all my vehicles. Keep up the good work and Happy Holidays. More

A joy to have my truck serviced! You guys/ gals did a great job on my 50,000 mile service visit. Brian Strawn did an excellent job coordinating maintenance, shuttle rides, etc. shut You guys/ gals did a great job on my 50,000 mile service visit. Brian Strawn did an excellent job coordinating maintenance, shuttle rides, etc. shuttle driver great. Even the two young ladies who I paid money to for work done (on truck) were very good as well. Thank you. See u in future. Rich Buckingham. GMC Sierra 1500 WT, 2013. Great truck. More

Service to buying a car Patty service, to Steve sales, to Cam finance.. I can't say how much I need to thank all of you for HELPING me. Fantastic crew 😉😀 Patty service, to Steve sales, to Cam finance.. I can't say how much I need to thank all of you for HELPING me. Fantastic crew 😉😀 More

Brian is AMAZING It is nice to visit your service technician and he remembers you and the details of your original concerns. Brian is the epitome of quality customer s It is nice to visit your service technician and he remembers you and the details of your original concerns. Brian is the epitome of quality customer service. He is in great spirits l, listens attentively, and springs into action with a solution. More