AutoNation Buick GMC West Sahara

My 1999 GMC Sierra 2500 is stuck in Security mode and needs a radiator swap. They’ve had my pickup in the shop for over a week and I’ve had to call them every day to get updates. They always have short n needs a radiator swap. They’ve had my pickup in the shop for over a week and I’ve had to call them every day to get updates. They always have short non-answers and nobody will call back when they say they will. I found out yesterday that they just finally did the diagnostic and found out what the problem is (supposedly) and the parts haven’t even been ordered yet. I sent a new radiator with the truck. So with nothing accomplished, if I go pick up my vehicle (pay for another tow truck) they want basically $200 because they hooked up their computer to it when we already knew the problem is in the pass lock 2 theft deterrent resistor (and they haven’t touched the radiator) Not happy at all! We were supposed to move out of state last Monday, but we’re waiting on this place to get their act together. I called and left a message with the service manager this morning. I still haven’t heard back, but I’ll update this if my opinion changes at all. I should have just taken the truck to ‘Dad’s Garage’. He would have been done with it days ago. That’s the last time I don’t listen to my gut. More

Friendly paid attention to every detail as well as to my every concern. Great service Dept. every concern. Great service Dept. More

The problem I have with most dealership online is, if I text them a question, I would get a reply, but not the answer to my question. It is mostly with a phone call or come on down to the dealership. I text them a question, I would get a reply, but not the answer to my question. It is mostly with a phone call or come on down to the dealership. I just want a simple answer to a question without the fanfare. More

The work was done on time and keep up the excellent work. I will return on my next visit, I will return on my next visit, More

Love the staff and I’m always in and out quickly. They walk my through the inspection and findings, without the pressuring sales pitch. They walk my through the inspection and findings, without the pressuring sales pitch. More

Your service manager went out of his way to make sure I was taken care of as everyone else was busy. Every business needs more employees like him. was taken care of as everyone else was busy. Every business needs more employees like him. More

Awesome! Great experience every time. Brian will always ensure we are kept informed on the status of our vehicle and goes above and beyond to help us with any Great experience every time. Brian will always ensure we are kept informed on the status of our vehicle and goes above and beyond to help us with any questions we may have. More

This dealership is very professional and courteous. People friendly. l would recommend them to everyone. People friendly. l would recommend them to everyone. More

Only took 2 hours everyone was VERY friendly and helpful the best time I ever had buying a car. the best time I ever had buying a car. More

Excellent customer service, very nice and friendly, good work ethic, strongly recommendation autos services etc, work ethic, strongly recommendation autos services etc, More