AutoNation Buick GMC West Sahara

Had new service writer on this service experience. EZE turned out to be a pleasure to deal with. He advised me as to what services should be completed and why… EZE turned out to be a pleasure to deal with. He advised me as to what services should be completed and why… More

Car was there for over 2 weeks (waited for parts for over a month before that), was not repaired (was in the worse shape than when I dropped it off) and had to be transferred to another dealership to complet a month before that), was not repaired (was in the worse shape than when I dropped it off) and had to be transferred to another dealership to complete the repairs (where I had to wait another 3 weeks and pay out of pocket for rental). Impossible to get hold of anyone at the service department to get an update on whats going on. Was misinformed several times trying to get any information from Armando. At the end I was told not to bring my car back to them gain (even though they sold the car and warranty to me)... More

Fast service, most professional and friendly staff. The updates, via text on the progress of the work being done, were a pleasant surprise. The updates, via text on the progress of the work being done, were a pleasant surprise. More

The service I received was excellent. Ivory and Han u guys rock. Answered all my questions. Was very patient with me Ivory and Han u guys rock. Answered all my questions. Was very patient with me More

My service work was done on a timely manner & the center was clean, although the coffee wasn't hot, sat too long. was clean, although the coffee wasn't hot, sat too long. More

They did a great job with my oil change got me in and out quickly! quickly! More

My service requests were all met. When I picked up car it was waiting nice and clean as requested. My service manager made me feel special and well taken care of. Thanks Auto Nat When I picked up car it was waiting nice and clean as requested. My service manager made me feel special and well taken care of. Thanks Auto Nation More

They always do the work efficiently and fast. They rotated my tires and even gave my car a wash! They rotated my tires and even gave my car a wash! More

Excellent team members and service. Friendly and efficient. That is all I have to say but required to have fifteen words in this section. Friendly and efficient. That is all I have to say but required to have fifteen words in this section. More

I took my enclave here for a top engine service, because my engine light came on and the code it threw had a service alert attached to it to have this done, so I figured I'd try that first. The person I tal my engine light came on and the code it threw had a service alert attached to it to have this done, so I figured I'd try that first. The person I talked to, Eziquiel, seemed nice enough. I told him I wanted the intake valves cleaned, and asked if it would be possible to look at the AC. He says "absolutely!" and asks if I want to also do the full diagnostic, because he'd hate for me to do this service and there be something wrong with it. Silly me assumed that, just like every other mechanic and dealership I have ever worked with in the past including the one I bought the car from, the diagnostic would be included with the service and that they'd actually do the service I requested and then contact me if I needed to approve anything else. Wrong. First, he kept my entire key ring, by including my house and mail keys, which would have been only a minor inconvenience except they kept my car for 36 hours before I called them to ask what was going on. He tells me they haven't even looked at it, then calls immediately back, then texts to ask me again what the issues were. So I tell him again what the issues are, and still don't hear back until the following day that my purge valve is open and needs to be replaced to the tune of $475. Now, I'm not a mechanic but I can do a few simple things myself and this is a simple thing I can do myself for $30. He also tells me the AC is a separate $165 diagnostic. I inquire about the top engine service I came in for and he says "You brought it in for a diagnostic for the check engine light and the hard start." I don't know if at this point Ezequiel just has a bad memory, is bad at taking notes, the system dumped all his notes and he had to start over and his bad memory made him forget, or if he really just saw me coming and wanted to ruin my day and waste my time, but at this point I'm over it and just tell him I'm picking up my car because i brought it in for the top engine service but if all they were gonna do was the purge valve, I'll just eat the diagnostic fee. His reply was "ok sounds good." I got my car, he won't look me in the eye, no banter. Maybe he's just having a bad day, maybe he didn't want me to see how happy he was at my expense. The general manager had the audacity to send me an email asking if I was in the market for a new car, and they would love the opportunity to earn my trust. I did tell him my experience in an email, but no response. I am in the market for two cars, but I'm pretty sure I just paid the "idiot female" in a dealership tax once and they don't have the integrity to answer me, so it won't be from here. Sorry Jeremiah, you tried, it wasn't you or Carvana, it was everyone else. More