AutoNation Buick GMC West Sahara

It is frustrating that, even with an appointment, you have to put your car "in line" to have major service done; i.e., a service queue, which is not convenient for a single-car household. This would have have to put your car "in line" to have major service done; i.e., a service queue, which is not convenient for a single-car household. This would have resulted in hundreds of $$ in rental car expense having to be incurred. That being said, I found out that is a GMC policy, not the dealer's. GMC needs to rethink this policy. You should be able to bring your car in on the day the repairs are to commence, not pay for a rental while your car sits idle in their garage for days. Once I made contact with Mike, the service manager, he was able to get my vehicle repaired in a very timely manner w/o the added rental car expense. So I give my local dealer 5 stars and national GMC 3 stars. More

Another satisfying visit to GMC West Sahara. Mike Terhune is Service Manager and is the best in the business. He is fully engaged with the service technicians and service writers. Always knows t Mike Terhune is Service Manager and is the best in the business. He is fully engaged with the service technicians and service writers. Always knows the status and progress of my repairs. I’ve been going here since I bought my customized Sierra 1500. I would highly recommend this dealership for any repairs you may have. More

Happy with the outcome after replacing Purge valve & Radiator. Just a little frustrating with communication. It took 9 days. Radiator. Just a little frustrating with communication. It took 9 days. More

I like the dealership. However, I went in for a simple battery change, for which I had made an appointment. After an hour, I was told it would be 20 minutes. It was another However, I went in for a simple battery change, for which I had made an appointment. After an hour, I was told it would be 20 minutes. It was another hour, and I had to miss another appointment. The manager was very nice about it, and apologized - apparently they were training some new technicians. Still, I would have appreciated a heads-up that I would be committing my whole afternoon to this. More

Excelente servicio y corta espera, cumpliendo con lo prometido. Muy limpio el Lugar de espera. El adviser Armando muy cortes. prometido. Muy limpio el Lugar de espera. El adviser Armando muy cortes. More

This is convenient location for dropping off my car for service. Always courteous and prompt with completed time estimate. Good service department. service. Always courteous and prompt with completed time estimate. Good service department. More

Brian in the service department is top notch. He always gets the car done right and quickly. Super easy to work with He always gets the car done right and quickly. Super easy to work with More

I was treated with the upmost respect. I had some issues with my truck but all was taken care of. Your service team handled all issues very professionally. Thank you I had some issues with my truck but all was taken care of. Your service team handled all issues very professionally. Thank you More

Professional service and helpful and courteous employees ! When a part needed to be ordered, transportation to an appointment was extremely helpful and my car was ready when I returned ! ! When a part needed to be ordered, transportation to an appointment was extremely helpful and my car was ready when I returned ! More

I bought a Buick Regal from AutoNation Buick a few years ago and I have to say that the service department is outstanding, from the welcome you get when you arrive to the video walkaround detailing your veh ago and I have to say that the service department is outstanding, from the welcome you get when you arrive to the video walkaround detailing your vehicle's condition and any additional recommendations, all my dealings have been top-notch. More