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AutoNation Buick GMC West Sahara
Las Vegas, NV
512 Reviews
AutoNation Buick GMC West Sahara carries an extensive selection of new and pre-owned cars, trucks, vans, crossovers and SUVs in LAS VEGAS. No matter what vehicle you might have in mind, we’ve got the perfect fit for you. If you’re looking to lease your next Buick and GMC, at AutoNation Buick GMC West Sahara, we have competitive lease specials on new Buick and GMC vehicles. AutoNation Buick GMC West Sahara also has an extensive collection of quality pre-owned and certified vehicles at affordable prices. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 512 reviews
December 27, 2022
I tell you what, it gets worse and worse ever time I come to desert buick gmc. The "service advisor" does nothing to even try to help out. I brought my truck in for an oil change and the check engine light b to desert buick gmc. The "service advisor" does nothing to even try to help out. I brought my truck in for an oil change and the check engine light being on. First it took 4 days just to get the oil change done. And for the check engine light it also too 4 days to plug in the obd2 reader. I do work and my truck is my mode of transportation, never was i offered a vehicle to get me around while my truck was in the shop and neither was i given an explanation on why it took 4 days to complete something as simple as an oil change. If youre asking why not do the oil change myself, it is because i have 6 oil changes through my warranty. After them calling me and telling me the part/labor wasn't covered by my warranty I decided to just pick up my truck and take elsewhere for a second opinion. Upon arrival I was told it was going to be around $200 for the "diagnostic " which was never disclosed to me neither in writing, or verbally. All the emails sent to me by the "service advisor" said 0.00 for payment. How this "diagnostic " fee magically came to be is beyond me. Now I'm not being cheap or afraid to pay for a service but don't blindside me and act rude when I question it. You can tell this guy didn't want to be at his desk and is definitely not there to help out his clients. I know what comes next, the gm or service manager are going to say to reach out to make it better, but I know they heard me when I asking about the fees at the desk, why not come out then? Just give me my money back and I truly hope I never have to go to desert buick gmc again for any reason again. More
by Lalo
Employees Worked With
John Wong
December 26, 2022
ARMANDO xxxxx IS ABOUT THE WORST SERVICE ADVISOR I'VE HAD TO DEAL WITH SINCE I STARTED DRIVING A VEHICLE. THIS WILL BE MY LAST TIME AT YOUR SERVICE CENTER. YOU GUY NEED TO HAVE SOME TYPE OF TRAINING ON & TO TO DEAL WITH SINCE I STARTED DRIVING A VEHICLE. THIS WILL BE MY LAST TIME AT YOUR SERVICE CENTER. YOU GUY NEED TO HAVE SOME TYPE OF TRAINING ON & TO communication WITH THE CUSTOMER How was the communication from the service department TO THE CUSTOMER. I MARKED 4 OF YOUR QUESTIONS BELOW AS VERY POOR. NO MARKS LOWER THEN VERY POOR. ARMANDO HAD SOME PRETTY GOOD EXCUSES, I HAD NEVER BEED LIED TO SO MANY TIMES. HE DOSEN'T KNOW HOW TO LISTEN TO THE CUSTOMER. HIS ADATUIDE IS ALL WRONG FOR DEALING WITH THE PUBLIC. THIS SHOULD TAKE CARE OF NOT GETTING TAKEN CARE OF. MY Rating for this Service Center VERY xxxx POOR, Would you recommend this service center, NOT NO BUT xxxx NO. NEVER More
by pissed off customer. jmm583b
Employees Worked With
I WISH IT WASN'T ARMANDO
December 24, 2022
Salespeople Ivory and Ray greeted me right away and I felt welcomed. They were very knowledgeable and showed me the SUV that I was interested in. The sales process was very easy and with no pressure. Chr felt welcomed. They were very knowledgeable and showed me the SUV that I was interested in. The sales process was very easy and with no pressure. Chris the manager was very helpful and friendly too. Overall an excellent experience. More
by William
Employees Worked With
Ivory and Ray
