AutoNation Buick GMC West Sahara

We took our 2011 Cadillac SRX to AutoNation Buick/GMC. The car would not start and after installing a new battery (the battery in the car was dead) there were still starting issues. Turned out a computer The car would not start and after installing a new battery (the battery in the car was dead) there were still starting issues. Turned out a computer needed replacement. Inasmuch as health issues were having an impact on my overall driving abilities we decided to donate the car. Throughout this entire process we dealt with Ezikiel, who is one of the intake people in the service department. He was most helpful and understanding. He provided much needed assistance when we emptied the car of personal belongings and the license plates. While we have been customers of this dealership since 2014 as the Mrs. drives a Buick, this was the first time that they had seen the Cadillac. More

This was the fastest transaction with no pressure I have ever had. Ray was fantastic to work with. ever had. Ray was fantastic to work with. More

Great customer service. I was given a loaner when the repairs took longer than expected. They top notch when it comes to customer service. I was given a loaner when the repairs took longer than expected. They top notch when it comes to customer service. More

Was checked in before my appointment time. Waited in lobby. I was updated a couple of times about the progress of my car. Work was completed quickly at the cost quoted. Waited in lobby. I was updated a couple of times about the progress of my car. Work was completed quickly at the cost quoted. More

Great service. Guy was a very pleasant sales rep to deal with Very hospitality oriented. All the employees that were involved were great. Like the dog friendly at Guy was a very pleasant sales rep to deal with Very hospitality oriented. All the employees that were involved were great. Like the dog friendly atmosphere. Would recommend this dealership to others More

Thanks 🙏🏼 again as always to Brian and Mike T. Appreciate the help and care as always ., have a blessed month & see you guys in about 5K miles. Stephen G. Appreciate the help and care as always ., have a blessed month & see you guys in about 5K miles. Stephen G. More

My service advisor (John Wong)at the dealership has always been very helpful. Thank you John always been very helpful. Thank you John More

I had a world level customer service experience provided by Kathie Salera I will definitely recommend this dealership to my friends and colleagues by Kathie Salera I will definitely recommend this dealership to my friends and colleagues More

They are always professional and courteous when I come there or when my mom takes the car in for me , They have always been honest with me about what needs to be done , ( no extra work that is not needed) there or when my mom takes the car in for me , They have always been honest with me about what needs to be done , ( no extra work that is not needed) which is very hard to come by these days. I have been coming there for at least 20 years. Thank you! More

Armando is friendly and professional, he paid close attention to my concerns and proceeded to do the request. attention to my concerns and proceeded to do the request. More