AutoNation Acura Hunt Valley

Paul Nicholson was possibly the best car salesman I have dealt with. Although a tough negotiator, he was still fair and very helpful. The service after the sale was outstanding. He arranged for another l dealt with. Although a tough negotiator, he was still fair and very helpful. The service after the sale was outstanding. He arranged for another late-model Acura as loaner over the weekend while our ZDX was being prepped, arranged with our insurance company to add this car, switched the plates, and tutored my wife to ensure the electronic systems were customized for her. More

We live in Morgantown, west Virginia which is far away from Baltimore. My daughter who lives in Baltimore bought two new acura cars from Frankel Acura dealership. She is extremely happy with her purchas from Baltimore. My daughter who lives in Baltimore bought two new acura cars from Frankel Acura dealership. She is extremely happy with her purchases and with the services that her cars recieved. So, when we told her that we wanted to get a new car, she strongly suggested that we should go to see an Acura at Frankel Acura in Baltimore. About 10 days ago, we went to Frankel dealership to see the car. Mr. Mark Winter, a soft spoken, friendly and knowledgeable gentleman, met with us, showed us different cars, accompanied us for a test drive and patiently explained to us all the new technologies that come with the new car. After we decided to get an Acura TL SH-AWD with advance package which they did not have any in the lot, although it was very late in the afternoon, Ms. Adrienne Jones, a very nice, friendly and helpful person, immediately, by using internet, searched all the nearby dealerships and found one that is the right color for us. The next day, the friendly sales manager, Mr. Ralh Rybicki, worked out the cost of the car. We did not have to negotiate the price with him because it was a great buy for us. We picked up our new car three days ago. Mr. winter spent more than two hours in helping us to set up and handle the new car and Mr. Scott Donaldson, the kind service manager, met with us to make sure we are satisfied with all the accessories that he has installed free of charge. After we were back to Morgantown, both Mr. winter and Mr. Rybicki called and wrote to us to make sure that we do not have any problems with our new car and that we are happy with our purchased. I am glad we bought a new Acura TL from Frankel Acura in Baltimore. We have purchased more than 12 new cars but this is the most delightful experience in geting a new car. More

We proudly owned Acuras from Frankel and have always need pleased with the car and with the service we always receive from Frankel. Unfortunatley my husband's car got hit pretty bad while parked on the stree pleased with the car and with the service we always receive from Frankel. Unfortunatley my husband's car got hit pretty bad while parked on the street one night. Once we got word that the car was going to be totaled, we didn't think twice and went back to Frankel to purchase another Acura. Mark was there with a wealth of knowledge as always, and remembered my husband right away. As expected, my husband came home was a wonderful new Acura for a great price! Although our purchase came under unfortunate circumstances, the experience was great yet again and we couldn't be happier with car. I also took my Acura back to learn some more about how to use the features on my tech package in my car, and Mark took whatever time I needed to understand and feel comfortable using my options when I left. I also got a car wash which was really needed! All in all, we love our Acura's and appreciate the great customer service we always receive from Mark Winter and Frankel! Thank you! More

The customer relation is great, I will always recommend this dealership to family and friends. My wife was also happy with the customer relation compare to other dealership. this dealership to family and friends. My wife was also happy with the customer relation compare to other dealership. More

The first day that I visited the dealership was in January. Douglas was fairly new at the dealership. He was very nice and approachable. I promised him that I would return. Well, I did. I decided in M January. Douglas was fairly new at the dealership. He was very nice and approachable. I promised him that I would return. Well, I did. I decided in March to purchase an Acura. I thought that I wanted a TL. After test driving 2 vehicles (not a TL), I was impressed with the RDX. I wanted the one on the show room floor. The transaction went very smoothly and quickly to my surprise. I am hooked. The only car that I will buy is an Acura and only at Frankel Acura. Thanks for a great experience. More

I bought a new RDX from Frankel this week. The experience was painless, and the environment was pleasant. The salesperson was willing to spend some extra time on a slightly longer test drive to a experience was painless, and the environment was pleasant. The salesperson was willing to spend some extra time on a slightly longer test drive to allow my wife and I to really test the car out and in the end, that made the difference between the Acura and another car. We may not have been the fastest sale, but it was at our pace and was what we needed. More

My salesperson, Dennis Kinsey, was outstanding. He made the entire car buying process as easy as it could be. He was my single interface with Frankel Acura for arranging purchase, trade, extended warranty the entire car buying process as easy as it could be. He was my single interface with Frankel Acura for arranging purchase, trade, extended warranty and financing. My purchase at Frankel was a very pleasant experience. More

We traveled from Pennsylvania because of the great selection at Frankel. Mark Winter went above and beyond our expectations...we highly recommend the dealership and the salesperson. The staff went out selection at Frankel. Mark Winter went above and beyond our expectations...we highly recommend the dealership and the salesperson. The staff went out of their way, even staying after closing, to make sure we didn't have to make two trips to Maryland. We purchased and drove home our new vehicle in one day, and it was a Saturday. More

I went to Frankel Acura looking to purchase a 2013 Acura TSX. I experienced some obvious salemanship at the other two dealerships and came to Frankel expecting the same. Doug was the salesman who help me TSX. I experienced some obvious salemanship at the other two dealerships and came to Frankel expecting the same. Doug was the salesman who help me and his no non-sense approach made the purchase a painless process. He understood that I did not appreciate the time-wasting tactics experienced at other dealerships and worked diligently to arrive at the deal I wanted. Doug even offered to pick me up from Carmax when I told him I needed to sell my old car. I have previously purchased a couple of cars and found the process to be frustrating and time consuming. Doug and Frankel Acura have definitely changed my view of the car purchasing process. It can be efficient and responsive to your needs in a car. I will definitely return to Frankel Acura for my next car purchase and would not hesitate to recommend them to friends. More

This is the second new RDX that I have purchased from Ron Schneider at Frankel. I had a great experience both times. Ron always answers messages promptly and got me the deal I asked for. He's the best! Add Schneider at Frankel. I had a great experience both times. Ron always answers messages promptly and got me the deal I asked for. He's the best! Additionally, I have also used the body shop at Frankel Mid-Atlantic and their work (Ray and Dan especially) is fabulous. More